Put me at ease, treated me with respect and gave me a chance
I have past history of not so great credit due to life circumstances, and Rocket Mortgage came highly recommended. I was very anxious, but I must say that Robert Bell put me at ease from our first conversation. He was understanding, he was hopeful and not judgmental at all. He treated me with respect, courtesy and understanding, and walked me through every step along the way.
The rates offered to me lowered my payment and Rob also helped me figure out that paying the same amount I do now would take years off of my mortgage!
He was very knowledgeable and he calculated every financial question I had, to put me at ease. I would highly recommend this institution.
The rates offered to me lowered my payment and Rob also helped me figure out that paying the same amount I do now would take years off of my mortgage!
He was very knowledgeable and he calculated every financial question I had, to put me at ease. I would highly recommend this institution.
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The best retail servicing experience in the industry
This app gives me EXACTLY what I need, when I need it, and nothing that I don’t. Every single push notification is something that matters. There is almost no way to get lost in the app, yet it has exactly everything I need. I’ve never had to go to Rocket’s desktop site to cover down on something I couldn’t find in the app. Win win win.
I’ve priced out a few mortgages in my day. Most of the time Rocket is right there or better than comps. No kidding, I did a Rocket refi that was 10 basis points more expensive than the lowest because I knew how incredibly easy the servicing side would be for however long I stayed in the home and Rocket retained the loan.
Win win win. Seriously can’t say that enoughz
I’ve priced out a few mortgages in my day. Most of the time Rocket is right there or better than comps. No kidding, I did a Rocket refi that was 10 basis points more expensive than the lowest because I knew how incredibly easy the servicing side would be for however long I stayed in the home and Rocket retained the loan.
Win win win. Seriously can’t say that enoughz
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Response from developer
We're glad to hear that you're enjoying the app!
Rocket Mortgage Review
From start to finish I have been blown away with the staff and all who made our refinance a huge success! Whenever I had a question they were supper prompt to find the answer.
Never once did I feel intimidated or taken for granted (which honestly was a huge surprise to me)” I never asked a dumb question” I was told!! And if they didn’t know we’d find out together! Great people! Great product!
2 very enthusiastic thumbs up!
Great Job Rocket Mortgage!! All that you claim to be is totally accurate!
Never once did I feel intimidated or taken for granted (which honestly was a huge surprise to me)” I never asked a dumb question” I was told!! And if they didn’t know we’d find out together! Great people! Great product!
2 very enthusiastic thumbs up!
Great Job Rocket Mortgage!! All that you claim to be is totally accurate!
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Unsolicited Sales Calls
I’ve used rocket mortgage both for mortgage and refi and found both processes to be great. However recently they have begun calling almost daily trying to get me to refi again (my last refi was 12 months ago) they are basically refusing to take no for an answer and just keep arguing until I literally just hang up, then they just call again the next day and the next trying again. Rocket was a good company but this is getting ridiculous, if this continues, when I do decide to initiate a refi it will be with someone else.
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Banking
I wish every Bank made so easy to do banking especially mortgage banking.
I have done mortgage banking with up to a dozen banks and they make it difficult to make additional payments or additional principal payments and most definitely want trap you to ride out the long one with them for 30 years. But not Rocket Mortgage they definitely make it easy with their App to make additional payments/Bi-weekly payments/Additional principal payments. I won’t ever switch to anyone else and will always use them when and if I do buy a different home in the future.
Sincerely
GLo
I have done mortgage banking with up to a dozen banks and they make it difficult to make additional payments or additional principal payments and most definitely want trap you to ride out the long one with them for 30 years. But not Rocket Mortgage they definitely make it easy with their App to make additional payments/Bi-weekly payments/Additional principal payments. I won’t ever switch to anyone else and will always use them when and if I do buy a different home in the future.
Sincerely
GLo
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Rocket Mortgage is the way is should be done
Rocket Mortgage takes the stress and hassle out of the mortgage application process. The representatives I have worked with have all been, without exemption, highly professional, courteous, very helpful, impressively knowledgeable about their subject matter, responsive and personable.
The electronic interfaces, for example the app and the website, have accomplished a lot in extending the sense of a stress and hassle free experience, focused on ease-of-use interaction and information sharing.
Well done Rocket Mortgage team, it has always been, and continues to be, a pleasure doing business with you.
The electronic interfaces, for example the app and the website, have accomplished a lot in extending the sense of a stress and hassle free experience, focused on ease-of-use interaction and information sharing.
Well done Rocket Mortgage team, it has always been, and continues to be, a pleasure doing business with you.
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WHAT!? WHY!?
Terrible experience. By far the most stressful home buying experience for me. I had multiple people contacting me for info. Different phone numbers constantly. Everyday I had to re upload things to the app. Not forthcoming with information. Really rocket mortgage is not on your side they just want your money. You as a customer are a number and it is painfully obvious that whoever is supposed to be helping you from the company does not give a care about what’s going on. The moment you get on the phone with them it seems like they just want you off the phone. I was told false information that had me calling people which resulted in me calling the same person I started with to get the info I needed.
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Best Mortgage Technology
Switched to Rocket from a big brick and mortar bank and couldn’t be happier. Website and app give you so many choices to pay, setup direct deposit, pay extra principal or escrow. You can Calculate estimated savings from paying bi weekly or adding extra principal payments. Was nervous to switch but so glad I did. Before I had to wait on average over 30 min to an hour to get someone on the phone. The two times I’ve called someone picks up immediately. Just unheard of from mortgage companies.
Update: they just sold my servicing to a Flagstar Bank that probably doesn’t have an app or any other features. They already sold my actual loan the first month in.
What good is a company if they just drop you like that who know who you will end up with. Save yourself some hassle and use someone trustworthy.
Update: they just sold my servicing to a Flagstar Bank that probably doesn’t have an app or any other features. They already sold my actual loan the first month in.
What good is a company if they just drop you like that who know who you will end up with. Save yourself some hassle and use someone trustworthy.
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Love this app!
I pay all of my bills online and my mortgage is always the first one I do because the app is so easy to use! There’s no “strange” drop downs that don’t make sense or anything like that. It’s very straight forward and user friendly. I especially liked that I was able to upload documents straight to the documents section during my lending process. And that was so simple. I wish every app was as user friendly as this one. Thank you! I just love this app!
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Best Experience EVER
I was warned by her friend to start with at least three banks when applying for a home because someone was going to screw something up. I’m glad I didn’t listen to him and went with Rocket Mortgage. Over all stellar experience, excellent customer service would highly recommend!!
Update...the friend referenced above used Rocket Mortgage when buying a new home. He loved the experience as much as I did and was not disappointed. Start to finish the best customer and digital experience. Full package!
Update...the friend referenced above used Rocket Mortgage when buying a new home. He loved the experience as much as I did and was not disappointed. Start to finish the best customer and digital experience. Full package!
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