Leave a Review Sherpa's
Primitive technology
If the waiting time estimate is more than 45 minutes long, be ready to receive a cold meal. They will send the order to the restaurant as soon as it is placed and your order can spend another hour just sitting their in the box, getting cold before they finally find a delivery person to bring it to you. Obviously no cancellation is available.
I don’t think this service has more than a few months of life left given how fast it is falling behind the competition in service quality, technology and prices...Show lessNiklesu_yassbee
Good to have
If you don't understand Mandarin, it's a viable alternative to ordering take out in China. The restaurants available tend to be on the higher end of the price spectrum, but at least there's a low minimum order & the delivery fees are reasonable. The only caveats are that a Chinese phone number is required, and international cards connected to WeChat don't work, which can be major hurdles.Show lessGabe P.B.
If the place is closing, please warn me
I have often placed an order and then been told the restaurant is closed. If it's closed or about to close, please warn me before I go thru the menu and place the order.
Also the app does not remember me. If I search on my computer, then later try to search on my cell phone, I have to type in my name and password again in full. That's inconvenient and unnecessary. I would like the app to remember me each time I use it regardless of whether I have signed in on my computer.
I hope Sherpas will keep trying to add new restaurants. More variety would be welcomed.
When I call Sherpas on the phone they are very courteous and helpful.... I appreciate thatShow lessMarchandler
English ?
It’s all in chinese , how can I use it in English ?!?!?coffeewithbagel
Frustrating
Visiting Shanghai for 2 weeks. Can’t be bothered to go out to dinner on first night here. Decided to order food to my room. 1), difficult to create and account without a local mobile to receive a verification code. 2), address not found. 2 sessions to online help finally sorted that out. 3). App doesn’t accept payment by American Express or give the potion to pay cash on delivery. I’ve spent over an hour and a half and still no food. Oh well, cereal for dinner!Show lessMitzie78
Drivers tried to scam
Showed me the wrong ordered, pretended he didn't have the receipt, and kept giving me the wrong change back. I reported it but I doubt anything will happen.親赴
Great!
Great!bindata
Love Sherpa’s APP!!!
I started to order Sherpa’s like three years ago. Sherpa’s basically saved me and my husband’s life’s. Before we knew there is an app, we usually order from the website which I also think it’s very convenient but the APP is just amazing!!!
We love the shifus in orange uniforms. They are so nice and are always with cute smiles when they deliver food to us. Good wishes to Sherpa’s!! Love ya!!Show less为何你也叫啾啾啾
Easy but bad search functionality
Handy and pretty simple access to a few good restaurants.
My major complaint is that the search function is terrible when looking for a specific entrée or style. Even if you search for the name exactly as the restaurant lists it, you get zero matches or something from a different area. It makes it difficult to find new and different restaurants that may actually have something you want but can’t find via search.Show lessspringfinger
Great service
Brilliant service for those lazy nights in! You can even order your booze and it’s delivered right to your door!Engiebengiedolopanddile
