Love the voiceover accessibility improvements
I had to come back and redo my rating of a simple 2 after such a horrible experience using Voiceover A few years ago. Before, I couldn’t even login because the app was not accessible at all. I recently tried because of the pandemic and I was able to log in, complete my profile And input my personal and dogs information. This is such an improvement! However, when I was trying to make a grooming appointment, I could get all the way to the place where I choose the date and groomer but once I made all these selections, that screen only had two buttons that were not labeled. I couldn’t use accessibility features to finalize the appointment. I had to call to set up the appointment and then it showed up in my account and I was able to confirm and add it to my calendar. If the whole process could be made accessible, I could give this app a 5 star rating finally.
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Search and filter has serious issues
No suggestions pop up when typing in the search bar. I use extremely simple search terms and do not get anything close to what I’m looking for. I searched dander spray and got Danner Aquarium products only. No sprays. No products with “dander” anywhere in the description. I search cat dander and the first results are litter, cat food, cat tree, etc. I search for a cat grooming product and get cat food or spot cleaner for generic pet stains. It seems like it just takes one keyword from the search which is not helpful. Whatever search engine or algorithm is being used is terrible and needs replacing.
The filter function is almost worse. I will select one filter and get zero results when I know Pet Smart 100% carries the item (I tested it). For some of the filter fields, there are no options—they just say “View Results”.
There is no favorite or wishlist feature that I’m aware of so you can save a product you might want to buy. I have to add things to my cart in case I want to check on it again later. It’s a pretty basic feature that every shopping app should have.
The filter function is almost worse. I will select one filter and get zero results when I know Pet Smart 100% carries the item (I tested it). For some of the filter fields, there are no options—they just say “View Results”.
There is no favorite or wishlist feature that I’m aware of so you can save a product you might want to buy. I have to add things to my cart in case I want to check on it again later. It’s a pretty basic feature that every shopping app should have.
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Response from developer
We sincerely apologize for the troubles you've had with the app. Please contact us at appfeedback@petsmart.com if there is anything we can help with. Thank you.
App Is Broken
I just downloaded this app less than 4 hours ago because I am officially adopting a kitten in 3 weeks.
My email did not get a confirmation link. I can log out and log in, but my account information would not update.
After giving up with the app, I turned to the website. It got me through checkout, so I paid and completed my order for in-store pickup. I still haven’t gotten an email confirmation for my order. How will I confirm the order when I pick it up if I wasn’t sent the email? My money was immediately taken out of my account but as of now, no communication nor updates from PetSmart about the status of my order.
I tried again with the app. I even re-downloaded it, but the app won’t even show my order history. I am worried about giving my new pet and I the smoothest transition possible given the current pandemic. Please fix this and I will adjust my rating.
My email did not get a confirmation link. I can log out and log in, but my account information would not update.
After giving up with the app, I turned to the website. It got me through checkout, so I paid and completed my order for in-store pickup. I still haven’t gotten an email confirmation for my order. How will I confirm the order when I pick it up if I wasn’t sent the email? My money was immediately taken out of my account but as of now, no communication nor updates from PetSmart about the status of my order.
I tried again with the app. I even re-downloaded it, but the app won’t even show my order history. I am worried about giving my new pet and I the smoothest transition possible given the current pandemic. Please fix this and I will adjust my rating.
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Dry food
The app can not find the cat food that I type exactly into the search bar. Stupid and a time waster. When I ask for dry cat food list it list dog food as well as cat food. I’m pretty sure you need a new app administrator
Useless during COVID restrictions
I have been a PetSmart customer for almost 25 years. Today, I am reconsidering that choice. PetSmart began offering curbside pickup in response to the COVID restrictions. However, only SOME of their food is available to be picked up curbside. If a 30-lb bag of dog food is available curbside then a 12-pack of Friskies canned food should be available, too. Interestingly, it’s the premium, expensive brands that are available. We all understand right now when we order something that ultimately is unavailable when we pick it up. However, the app says that half of their items are “Available for in-store pickup only” which is very different from being unavailable.
I have Type 1 Diabetes which puts me in the high-risk group. Because food for my pets is as essential as food for me, I will have to put myself at risk by going in the store in order to feed them. This app and curbside pickup are nothing more than a PR gimmick if PetSmart is not making ALL cat and dog food available on the app.
I have Type 1 Diabetes which puts me in the high-risk group. Because food for my pets is as essential as food for me, I will have to put myself at risk by going in the store in order to feed them. This app and curbside pickup are nothing more than a PR gimmick if PetSmart is not making ALL cat and dog food available on the app.
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Checkout Difficult
I gave this App a 3 Star for three reasons: (1) It is difficult, if not impossible, to pull up your entire order at Checkout to see and/or alter the picked-up items from those shipped to make any changes needed before Checkout; (2) When dealing with online coupons, you are never quite sure if or how they will be applied before you hit the final completion button; and lastly
(3) Because you cannot see the entire pick-up and shipped items at once, I had forgotten WHAT the items were that I selected to be shipped, so I ended up canceling the entire order to start over so I could see the shipped items before I would pay the final amount. Thank goodness I did because I had checked with my Vet and he strongly recommended a different supplement than the one (I had forgotten) I had ordered that was only available through shipping. Once I canceled the ENTIRE order, I saw my mistake, and only then was I able to remove it or the wrong one would have been shipped then AUTO-SHIPPED again!
When it is a straight forward pick-up ordered online, with no shipping or auto-shipping, it is very convenient! I do not recommend mixing pick-up with shipping or any auto-shipping in the same order. I will make separate orders for all three in the future.
(3) Because you cannot see the entire pick-up and shipped items at once, I had forgotten WHAT the items were that I selected to be shipped, so I ended up canceling the entire order to start over so I could see the shipped items before I would pay the final amount. Thank goodness I did because I had checked with my Vet and he strongly recommended a different supplement than the one (I had forgotten) I had ordered that was only available through shipping. Once I canceled the ENTIRE order, I saw my mistake, and only then was I able to remove it or the wrong one would have been shipped then AUTO-SHIPPED again!
When it is a straight forward pick-up ordered online, with no shipping or auto-shipping, it is very convenient! I do not recommend mixing pick-up with shipping or any auto-shipping in the same order. I will make separate orders for all three in the future.
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Response from developer
Hi, thank you for your valuable feedback. If there is anything we can assist with please reach out at appfeedback@petsmart.com? Thank you.
Can’t even log back in.. :(
A few days ago the app told me my session had expired and after then literally no matter what I try I can’t log back in. I can’t even reset my password, when I try to send a password change email I justos to know where they’re going but they’re not in my inbox or spam..so..I even attempted to log in via the safari website but even there my account isn’t logging in it’s honestly kind of a bummer seeing as I had points and coupons I was wanting to use that by now have expired and I have no way to seemingly recover my account or log in. I sent an email to Customer service but honestly I’m not even expecting to be able to ever log back in... I’m really bummed haha I wish this hadn’t have happened, this app had been making my purchases easier to get and honestly cheaper in my area Bc of the crazy in person sales taxes but it was good while it lasted I guess :(
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Needs work
The app is just okay- I only ever use it to book appointments and even that is a bit frustrating. I have two dogs and it boggles my mind that I can’t book them at the same time. I have to book one, and once I’m done booking him, I have to book the other one and hope that the same groomer has another spot at the same time- which they usually don’t but I can’t know that because- for whatever reason, all of the groomers’ appointment slots aren’t shown. SO MANY TIMES I’ve had to go back and cancel my first pets appointment and try all over again, or I’ll have to schedule one at one time, and the other 30 minutes later.
Also, I feel like the treat trail game for coupons is kind of ridiculous- especially for busy people. I don’t have time to (literally) play games and try and get a higher score to get a better coupon. Why aren’t the coupons just available to you like any other business? I mean, it’s a cute game, I just don’t have the time. I also feel like having coupons/discounts in one place would be the most helpful- like having them on the front page where the points are at, instead of having the points page, discounts at the bottom of the “shop” page, and then the “treat trail” page. Too complicated.
Also, I feel like the treat trail game for coupons is kind of ridiculous- especially for busy people. I don’t have time to (literally) play games and try and get a higher score to get a better coupon. Why aren’t the coupons just available to you like any other business? I mean, it’s a cute game, I just don’t have the time. I also feel like having coupons/discounts in one place would be the most helpful- like having them on the front page where the points are at, instead of having the points page, discounts at the bottom of the “shop” page, and then the “treat trail” page. Too complicated.
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Response from developer
Thank you for your feedback. We are always looking for opportunities to improve. Please contact us at appfeedback@petsmart.com if you need any assistance. Thank you.
PetSmart App is AWESOME!
Tried to book grooming appointments for my 2 small dogs. I booked one dog appointment. When booking for the second dog, it showed appointments available all day. I chose an appointment for the same time with a different groomer.
I forgot to to add nail grinding so I chose that service as an add-on. Trying to complete my booking but that choice seemed like it was doing anything. I started over and when I tried to book a groomer, “anyone” like I did for the first dog, I received the message, “No appointments available.”
Tried to go back to find confirmation of the first grooming appointment and I received the message, “no appointments booked”.
Frustrated, I searched for a PetSmart app and downloaded it.
That proved to be a godsend! It showed only the first grooming appointment I made. I canceled it. Then, I very easily made 2 grooming appointments for the same time/day with 2 different groomers!
I will always use the PetSmart for booking grooming appointments in the future! I’m sorry for the long message but I wanted to show how much frustration I went through trying to book grooming online.
I forgot to to add nail grinding so I chose that service as an add-on. Trying to complete my booking but that choice seemed like it was doing anything. I started over and when I tried to book a groomer, “anyone” like I did for the first dog, I received the message, “No appointments available.”
Tried to go back to find confirmation of the first grooming appointment and I received the message, “no appointments booked”.
Frustrated, I searched for a PetSmart app and downloaded it.
That proved to be a godsend! It showed only the first grooming appointment I made. I canceled it. Then, I very easily made 2 grooming appointments for the same time/day with 2 different groomers!
I will always use the PetSmart for booking grooming appointments in the future! I’m sorry for the long message but I wanted to show how much frustration I went through trying to book grooming online.
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Do NOT use for appointments
This app is horrible for booking appointments. Every time I attempt to use it there is an issue. A few months ago I booked an appointment and then received a call that the appointment never should have showed as being available and they had nothing for at least 3 days. The other day I figured I would try it again and scheduled an appointment for today at 10AM. I received 2 confirmation texts and an email with the date and time. This morning I received a phone call a little after 9AM asking if I was bringing my dog in because his appointment was at 9 and I was late. The system put my dog in an hour earlier with a totally different groomer. After talking to the girl and explaining I had confirmation texts she fit him in at the time I needed. I appreciated it but it’s not fair to the grooming staff and it’s nothing but aggravation for me. PetSmart needs to get their developers to fix these issues with the scheduling. Everyone I’ve talked to who has used it has had similar issues to me.
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