Your app stinks. Doesn’t process payments anymore
I’ve used this app for about a year, and for the most part it kinda works... you don’t allow all the services offering for grooming for instance, so if make sure difficult to set up an appointment, you always end up having to change it when you smog to e store and check-in... it’s easier to call and make an appointment and specify the services you request. But by far the most t egregious problem is your payment processing. It use to work, I could pay from the app for services and walk in and collect my pet. However, for the past 3 MONTHS!!!! - your payment processing claims there is an error, but still authorized the charge! - so I as a user think “hmm, an error, I should try again”( since it tells you there’s an error and stars try again later... so I end up with 4 or 5 charges that I have to wait to fall off to make sure you don’t actually charge me. Even if I switch cards, delete the cards, re-add the cards or add new cards, it still has the same error and same multiple authorizations... AND THEN I still have to pay when I get to the store manually anyways! Just DON’T HAVE AN APP, that way I don’t spend my time on the app and I can just call or go in like we’re troglodytes and not a modern functioning society - outside of PetSmart.
So frustrating.
So frustrating.
Show less
Response from developer
We'd like to look into this for you and apologize for your troubles. Please send us a note at appfeedback@petsmart.com so that we can follow up. Thank you.
Schedule online or via Groomer
I brought our schnauzer for a bath and haircut today. He is scheduled for these services on a monthly basis and has been coming to the same groomer for about two years. Today when I called to confirm I was told no haircut had been scheduled. This is the same thing my husband was told when he brought him last month. Last month was the first time after the coronavirus began that we were able to bring him in due to service restrictions. The groomer said she could give him a partial cut and bath but not the full cut. She had 4 dogs scheduled at the same time. I kept hearing my appointment was made online; I checked online and it said "full haircut". Don't they have same access to info the customer has? While we are on the subject, if dropping off instructions are changed then change the instructions on your phone messages and signage as well to lessen the confusion when you arrive at the store . We will be looking for another location to get our pet business done. ARKellner
Show less
Decent App
I’ve been using app for more than a year. I have never had an issue logging in. When I add items to my cart and unexpectedly get pulled away or distracted and need to close the app, the items always remain in cart so I can continue adding on or checking out when I reopen app. I’ve added my pets to app so making appointments and searching for specific items is a breeze. Disappointingly I am able to play the treat trail game to earn coupons but have NEVER been able to apply them at checkout when I’m placing order through the app. And I find it disappointing that I can’t add dog/cat clothing items to my order in the app, it always says for in-store purchase only. This is also the case for items that go on sale or clearance. I am not able to go into store do shopping like normal because of my mobility AND now because of the covid virus pandemic. I do like the curbside pickup and hope they keep that even afterwards. But I really wish I was able to purchase those dog and cat outfits and feel that I’m missing out.
Show less
Response from developer
Please contact us at appfeedback@petsmart.com. Thank you.
Love PetSmart, Loathe the App
I have been a loyal PetSmart customer for 17+ years, through 4 moves and 2 states. I was so excited when they finally brought out an app, but that was short lived. For the last 2 years I haven't actually been able to log in to the app, though I could log into my Treats account on the web, but there's no Treat Trail game on the web version and with 5 dogs and 2 cats the coupons I could earn through the game were great (for the 6 months or so that I could log into the app). So today I get excited again because I see the message that says they're no longer using social media to log in (my log in had been through Facebook, I didn't want it to be but was told there was no way to change it to email) and I had to create a new account using email. Did that right away, verified my email, the web browser pulled up my account information right away with my treats and all previous orders, then I tried the app to see if I can play Treat Trail and... Ruh Roh. We don't recognize that email and or password... I'm about to switch my 7 pets to Petco, which is a shame, but tech support hasn't fixed the issue so I don't know what else to do honestly.
Show less
Response from developer
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at appfeedback@petsmart.com. Thank you.
So Glitchy
It never lets me sign in and it always has an error if I try to change my password. Don’t waste your time. The website is less annoying.
I can not login
I tried the same password in the website and it was correct
Confusing and frustrating
I do enjoy the convenience of having an app, however it feels like it is missing important features. Instead of an Order History, it has “points history” which is on its own page instead of with your account information. Maybe it’s just me, but on pretty much every other app I use, it’s on the page where you can look at your account. You also can’t click on something you’ve purchased previously and have it open up so you can order again. And my biggest issue is I’ve never once received an online receipt or confirmation for my order so I usually wait a few hours and then call the store to confirm they received my order and it’s complete. My email address is correct so either the app is very messed up and does not offer this at all, or there is an issue with my account specifically. To me it’s kind of important to have record of my order as well as to possibly have notification when it has been completed and is ready for pickup like every other company has.
Show less
Response from developer
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If you need any assistance, please send us a message at appfeedback@petsmart.com
One of the worst apps on the market!
I have tried more than six times to place an order through this app for pick up at the store. The order shows up in my cart but that's as far as it goes. The order just keeps recycling back through check out review order check out review order and so it goes. No one at the store knows what is wrong. I have deleted the app three times and reinstalled it, but that does not help. There are times with a sick pet at home when driving to the store is a major inconvenience. Well I certainly won't try this app anymore.
UPDATE. I received a notice from Apple support that this developer had sent me a response. The response, which was the same response the developer had used numerous times to other complaints, said they would like to hear what my problem was and they will try to work it through with me. There were two links to click, one to update my review, and the other to contact the developer. So far so good right? So when I clicked the link to contact the developer it basically took me to the Petsmart app where there was no link to the developer. SoI am updating my review so you will know there is no way to contact the developer, and when the developer says they really want to work with you to resolve your problem, they don't really mean that. Because there is no place to contact the developer, only a link that connects you to the Petsmart app, which , of course is what they want you to do.
UPDATE. I received a notice from Apple support that this developer had sent me a response. The response, which was the same response the developer had used numerous times to other complaints, said they would like to hear what my problem was and they will try to work it through with me. There were two links to click, one to update my review, and the other to contact the developer. So far so good right? So when I clicked the link to contact the developer it basically took me to the Petsmart app where there was no link to the developer. SoI am updating my review so you will know there is no way to contact the developer, and when the developer says they really want to work with you to resolve your problem, they don't really mean that. Because there is no place to contact the developer, only a link that connects you to the Petsmart app, which , of course is what they want you to do.
Show less
Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at appfeedback@petsmart.com. Thank you.
Cumbersome and Inept App
One of the biggest wastes of time in the App Store. Location keeps defaulting to the Store closest to me, not the one I intend to pick up the order at despite resetting my preferred Store repeatedly. Now that I struggled through all that to get my Shopping Cart ready, the “Checkout” option is grayed out apparently because 1 can of dog food in my order is no longer available and the app doesn’t respond to the “Remove Item” option. So, now that Petsmart has effectively prevented me from shopping from their poor excuse of an app and picking it up in their store, I’ll just go to the nearby grocery store and get pet food there.
The ability to provide app feedback to Petsmart is non existent because the send key in the App Feedback section is grayed out, as well.
Come on Petsmart, show us you actually want our business and spend a little money to have a decent, self-contained app that’s capable of doing something as simple as placing an order. What you have now is an insult to your customers and the Petsmart brand.
The ability to provide app feedback to Petsmart is non existent because the send key in the App Feedback section is grayed out, as well.
Come on Petsmart, show us you actually want our business and spend a little money to have a decent, self-contained app that’s capable of doing something as simple as placing an order. What you have now is an insult to your customers and the Petsmart brand.
Show less
Look at a map
Totally useless if you live in Canada. Will let you pick a Canadian store but not enter an address in Canada. So much for online shopping. Guess we’ll have to shop elsewhere.
