Why changed back to only iPhone app when i’m on an iPad?
So, this blows — had used this app yesterday when it was still the iPad version. I go onto it today, and it’s back to only iPhone version. Unless i’m mistaken...but there’s certain functions missing that i have to go to the site via web browser for (like, i would like to favorite items when i’m browsing and such, or see ALL of my purchase history, not just the online purchases). Hopefully, the phone app will either be updated to include the additional features, or the developers will actually return this app back to the iPad version. The only reason why i’d even use the phone version is for the Treat Trails game...but that should be available on an iPad version of this, too (that way i can preserve storage space on my phone). Deleted and using the web browser version until i see this improvement.
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👎
I would have used this app quite a bit as I have a cat and dog however there are many bugs that need to be fixed on it.
1. I verified my account by logging into me email however the app didn’t recognize this, I tried refreshing the app and attempted to resend a verification code but an “error” pops up.
2. I currently have a rewards card but for whatever reason my email isn’t tied to it so I had to start a new account, which is fine however it would be nice to have the option of adding my existing card onto the app. I have points on my current card and don’t want to start up a new one.
But otherwise, dealing with pet smart generally speaking is always a good experience hence the 2 star rating but the app is garbage, it’s got a few bugs to work out.
1. I verified my account by logging into me email however the app didn’t recognize this, I tried refreshing the app and attempted to resend a verification code but an “error” pops up.
2. I currently have a rewards card but for whatever reason my email isn’t tied to it so I had to start a new account, which is fine however it would be nice to have the option of adding my existing card onto the app. I have points on my current card and don’t want to start up a new one.
But otherwise, dealing with pet smart generally speaking is always a good experience hence the 2 star rating but the app is garbage, it’s got a few bugs to work out.
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Bugged out beyond belief; old and achy
This application is REPLETE WITH BUGS. I can log in with my creds just fine in the browser but the app refuses to allow me to login. It will either say the cress are wrong or doesn’t allow me to click the button even when it holds as though it’s clickable. The UX (when not signed in) is also highly inconvenient—takes more than 3 ‘clicks’ to get anywhere and most of the services in the automated line don’t exist in the app. The purchasing process takes just as long as it does in the browser, as well, so the app becomes obsolete altogether. The search functionality is terrible—I can type the exact product title and still not get the correct result. Come on now PetSmart! This is so frustrating it makes me want to only shop at Petco. At least they kept up with the times and don’t have archaic technology. (I also have several friends that work for PetSmart that tell me the systems the workers use are just as bad). You have to spend money to make money—if you aren’t willing to pay for good developers (i.e. invest in tech), get out of the game.
Signed, an IBMer
Signed, an IBMer
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The worst app ever?!
It’s like this app was designed by a competitor to keep you from shopping at PetSmart!!!! You can’t purchase ANYTHING! You try to put ANYTHING in the cart, you end up with the permanent circle of death. You try to check out, circle of death again. Try to reorder something from your last order...I’ll give you one guess!!! - YEP! Permanent circle of death.
This app crashes CONSTANTLY. It’s glitchy, and when you try to add something to the cart it crashes...that’s if it even LOADS! It’s been like this for MONTHS!! Do they not read the reviews?!?! RANDOM times it will work as a tease...then the next 5 times...if you’re reading this you KNOW what I’m talking about! How can a large chain like this have SUCH a garbage application? With all the kids at home during COVID have a 12 yo build you an app with their BASIC level of programming!! They’d do a better job than this garbage! Maybe have a contest?!?! Because it CANNOT get worse!!!
I have to believe this app can be hacked my a 5 year old in Albania with the most limited skills it’s SOOO terrible & glitchy!!! My information CANNOT be secure with SUCH a bad piece of technology, unless the hacker has the same issues trying to navigate the app the rest of us do!!!!
I’m going to the competitors down the street. I just had to get my frustration out quick.
This app crashes CONSTANTLY. It’s glitchy, and when you try to add something to the cart it crashes...that’s if it even LOADS! It’s been like this for MONTHS!! Do they not read the reviews?!?! RANDOM times it will work as a tease...then the next 5 times...if you’re reading this you KNOW what I’m talking about! How can a large chain like this have SUCH a garbage application? With all the kids at home during COVID have a 12 yo build you an app with their BASIC level of programming!! They’d do a better job than this garbage! Maybe have a contest?!?! Because it CANNOT get worse!!!
I have to believe this app can be hacked my a 5 year old in Albania with the most limited skills it’s SOOO terrible & glitchy!!! My information CANNOT be secure with SUCH a bad piece of technology, unless the hacker has the same issues trying to navigate the app the rest of us do!!!!
I’m going to the competitors down the street. I just had to get my frustration out quick.
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Forcing update that my iOS version can’t run
This app is insisting I update to the latest version which requires a newer version of iOS that I don’t have and may not be able to run because of the age of my iPhone. The petsmart app refuses to open and the only option is to select “update now.” A week or so ago I went ahead and attempted to download and install the updated app and of course it didn’t work, but after downloading it, the app recognized that my iOS was older and offered an earlier version as an install. So after downloading an app I knew wouldn’t work I had to wait for a reinstall of the version that was already on my phone prior to being replaced by he one that doesn’t work. I’d hoped that would be it but it’s back to insisting I update the app again to the version that won’t work.
This app was already forcing updates upon startup often, so instead of the convenience of placing a quick pickup order for my local store (reason for the app) I wasted a lot of time waiting on updates to download and install.
This app was already forcing updates upon startup often, so instead of the convenience of placing a quick pickup order for my local store (reason for the app) I wasted a lot of time waiting on updates to download and install.
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Do not book hotel thru app
I booked an appointment for my dogs before the holiday only to have them call me a week later to tell me they have canceled it. Now I can’t find any place with an appointment and my dogs can’t travel with me. The girl on the phone told me that it doesn’t actually book a stay in the petshotel it just puts in a request.
But, when you use the app it literally says you are “booking” an appointment and even asks you to confirm that you want to book your appointment with whatever package and how much it will cost. Then it sends you a confirmation for your “booked appointment” don’t be fooled the girl that called me said the only way to be sure you get a room is by calling.
The app needs to either be capable of actually making appointments or PetSmart needs to rework and reword their app so it lets you know you are only making a request for a hotel room. So they don’t screw up anyone else’s holiday plans.
But, when you use the app it literally says you are “booking” an appointment and even asks you to confirm that you want to book your appointment with whatever package and how much it will cost. Then it sends you a confirmation for your “booked appointment” don’t be fooled the girl that called me said the only way to be sure you get a room is by calling.
The app needs to either be capable of actually making appointments or PetSmart needs to rework and reword their app so it lets you know you are only making a request for a hotel room. So they don’t screw up anyone else’s holiday plans.
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Nice app until checkout
The app itself is pretty nice. It’s easy to search and when doing the pick up option it’s easy to change stores. But the check out portion is extremely frustrating! I entered all of the payment information, I do not see any errors, nothing is highlighted or has red print to indicate something is wrong but I cannot get past that point. The “Review Order” button is greyed out and won’t allow me to press it in order to check out. I tried the website and the same thing happened. I don’t see any errors so I have no idea why I can’t check out. During COVID times I’m not comfortable going into the store so I’ll have to shop elsewhere. The check out process really needs to be worked on because I’m sure I’m not the only customer you are losing simply because your app and website don’t allow us to check out.
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Makes Booking Services soooo easy
Love that i can view appointment availability and book with a specific groomer directly thru the app! Sort of addicted to the Treat Trail game as well. Also very appreciative of the work that PetSmart does to promote pet adoption and help provide services and resources for homeless animals.
Only issue I have with the app is that I have updated my pet’s profile photo NUMEROUS times but somehow a very old picture continues to show up as his profile thumbnail image on the page where you “select a pet.” I have even tried to upload different file types and sizes to see if that would rectify but to no avail. I emailed tech support about this and did quickly receive a reply however the only instruction provided was generic info about how to add a photo and did not help rectify the issue. Obviously, this is not a huge issue about app functionality or ease-of-use but thought it might be helpful as i am sure I am not the only one who has experienced this.
Only issue I have with the app is that I have updated my pet’s profile photo NUMEROUS times but somehow a very old picture continues to show up as his profile thumbnail image on the page where you “select a pet.” I have even tried to upload different file types and sizes to see if that would rectify but to no avail. I emailed tech support about this and did quickly receive a reply however the only instruction provided was generic info about how to add a photo and did not help rectify the issue. Obviously, this is not a huge issue about app functionality or ease-of-use but thought it might be helpful as i am sure I am not the only one who has experienced this.
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Pretty awesome
I really like this app it’s easy to use and convenient. I do have issues though, too many products are in store purchase only and also are too often out of stock on quite a few items. Not great on having a lot of different products to choose from either. But like I said though I like the app because of ease of use and convenience. On pricing, like anywhere, they vary. Most items in the app are pretty well priced but other products are pretty high in price just like any place you shop but I do trust PetSmart so that’s why I’ll stick with them unless I think a price is just too high for the item I’m wanting then I’ll do a little research and see who has the most inexpensive price but so far doing so I’ve always came back to the PetSmart app or store because like I said I trust them. Hope this is helpful for people searching for the right app to use for your precious fur babies. It is the best one I’ve found yet
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Buyer Beware when checking out
I placed an order for 2 items to pick up curbside. When I arrived at the store, it recognized that I was there. I clicked, “I’m here” and it took me to my order. It asked me which order I was picking up. Both location names were the exact same so I didn’t understand why it would only let me pick one item at a time.
Nonetheless, I picked one item and waited thinking I’ll just clear it up with whoever walks my order out. I waited and waited, no one came out and there was no way to go back to the “I’m here” part of the app. I finally had to Google the phone number to call and see what was going on. As I was on hold, I clicked on my order history and noticed my 2 orders were placed at different stores. The location name was still exactly the same but the addresses were different. The app allowed me to place my one order (with only 2 items) at 2 different stores! I had to spend an hour of my day driving around town picking my 2 items up. Super frustrating! There should be measures in place to not allow that to happen.
On the other hand both associates who walked my orders out were both super friendly. Just fix the app!
Nonetheless, I picked one item and waited thinking I’ll just clear it up with whoever walks my order out. I waited and waited, no one came out and there was no way to go back to the “I’m here” part of the app. I finally had to Google the phone number to call and see what was going on. As I was on hold, I clicked on my order history and noticed my 2 orders were placed at different stores. The location name was still exactly the same but the addresses were different. The app allowed me to place my one order (with only 2 items) at 2 different stores! I had to spend an hour of my day driving around town picking my 2 items up. Super frustrating! There should be measures in place to not allow that to happen.
On the other hand both associates who walked my orders out were both super friendly. Just fix the app!
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Response from developer
Hi, we apologize for the issues you experienced. Can you please message us at appfeedback@petsmart.com with your order number so we can further look into this? Thank you.
