The address is very old and it wouldn’t let me change the address. it doesn’t provide all the info on someone else too even if I paid more for it.... I need to find the dating sites profiles but nothing... other than that it’s good to have it. kinda too into sex offenders which I didn’t sign up for
If I could give less than 1 star i would not only is it a bit pricey to operate and run but my account is active and current and I’ve had to have two reports emailed to me as a pdf. And to make it worse the customer service is absolutely crap the # to call is always having some kind of difficulty or problems and you will wait on hold on average for me 45min plus just to get some one two answer then talk to them and convey what ever problem you may have, also my app has been freezing while looking up phone #s, names all kinds of stuff like that so it’s been pretty much worthless for over a month for me now. I tried to just go on line and sign in on their website in hopes of well maybe their app is just having issues, nope! It doesn’t work either I can’t get my report to come up I’m extremely disappointed and tired of trying to contact some one any one for that matter to even try to get this issue resolved, I mean hell they can’t even reply back to a simple email. And I’ve tried their repeatedly as well, just not sure what’s going on I pay for premium access and expect premium service but got a big middle finger every time I try to reach out and get something fixed wth so it’s time to move on and just give my money to another company that is willing to take care of me like a premium customer should be just figured I would let everybody in on my experience over the last year.
Developer Response
We’re so sorry to hear that you’ve had a negative experience with our Customer Care department. Please us at 1-800-699-8081 so we can work this out. Sincerely, TruthFinder SupportI have never written a review for an app before but was compelled to with this one.
Do not waste your time and money. Also remember to cancel your subscription with the application or they will continue to bill you every month. I only just noticed that, though I had tried to cancel my subscription roughly 5 months back, the attempt apparently never went through (my browser would remain processing the termination of the subscription for as long as two days but would never actually complete the process [which I found out after they stole over $100]). I tried to reach out to customer service twice and was given the run around of how they can’t cancel my subscription themselves. “[I had] to do it [myself] either through the app (which, mind you, has no way to cancel your subscriptions) or through the Apple store.” What a bunch of crap! This company is a shame and a crock. Spend your money elsewhere.
For those who are also stuck in the limbo of trying to cancel your subscription with this godforsaken application; go to your settings, click your name, click “iTunes & App Stores”, scroll down and click “subscriptions”, and cancel through there.
What a disgraceful lot.
Developer Response
We apologize for any confusion you experienced in regards to our billing system. All customers must check a box authorizing TruthFinder to charge their card as described prior to signing up. Our Billing Terms and Terms of Use conspicuously state the customer will be charged a recurring membership until they cancel. Please contact our Customer Support team at 1-800-699-8081 so we can work this out. Sincerely, TruthFinder SupportBy no means an accurate or perfect app for pertinent information. But helpful. One big problem is DONT CLICK ON ANY LINKEDIN, you will be sorry. Once you do and decide to return to TruthFinder, you can’t. There’s no option and the only way to get back to TruthFinder is to remove and re install it.
I would give it 5 Stars, if there was a way to add more information on the person. For example if I have some additional information on a particular family member, like children that are not listed. Maybe add an additional box for comments that applies to a particular person.
Decent app but over priced and good luck canceling a subscription the phone number they list just directs you back to the web page. Then after several unnecessary steps you finally reach the cancel subscription button. Only to find out when you hit it, it takes you to a totally unnecessary page that says this may take a minute please be patient. It never moves waited 30+ minuets several times. This is intentionally done so you give up all hope and keep your subscription every other subscription service it’s one click and the next page loads with a confirmation it’s not that complicated of a process.
Developer Response
Thank you for reaching out. We apologize that you experienced issues trying to cancel your subscription. Please reach out to us at 1-800-699-8081 so that we can help resolve this issue as soon as possible.
Sincerely,
TruthFinder SupportI’ve been using the website and that works pretty good. Didn’t know their was even an app until today so I thought “great! Let’s give it a go.” Well, my first impression is not good. First, it takes soooo long to load a report. That I just end up hitting cancel. But that’s not the worst part. Every time I click on anything, a pop up comes up that says “have you searched for yourself?” It gives you 2 options, yes or no. And no way to exit out of the pop up. If you click No, it brings you to a different screen. If you click Yes, it just goes to a blank screen where it stays frozen for all eternity. So then you’re forced to close the app and sign back in. This has happened approximately 5 times in the first 10 mins of using it. Please fix this! And please get rid of that useless pop up! Of course I’ve searched myself. Isn’t that what we all do initially?
Developer Response
We’re sorry you didn’t love your experience with our app. We are always working to improve our user experience. Please reach out to us at 1-800-699-8081 so that we can help resolve this issue as soon as possible.
Sincerely,
TruthFinder SupportI am extremely unhappy because I paid the full rate for two months knowing that I was just going to have to download all the reports I could think of and go back and read them later.
lo and behold, they want me to pay for my downloaded reports again!
I enjoyed the accuracy but I run a home-based business, I have five children and I would never have the time to “binge read” all of them at once.
Please tell me how to open the reports in my account without paying for them again.
I have the $4.99 telephone account, love it, but can’t afford the more expensive ones again right now or I would.
Thank you!
I was able to find hidden assets my husband was hiding.. so yes I’m happy
The jerk filed for divorce and I ended up with everything because of his stupidity by not disclosing his hidden assets oh and he had his money in his girlfriends account.. Thank you truth finder
I paid xtra for the phone record report. It doesn’t tell me much so I am disappointed with this add in feature.. May I’m not reading it correctly.. anyway will call customer service and find out.
Developer Response
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive review and high rating! We appreciate you taking the time to leave your feedback.
Sincerely,
TruthFinder SupportA lot of info is free. The more detailed stuff costs an additional fee. This fact is not hidden.
There are ppl complaining about the fee.
This is a business. Of course there’s going to be a fee. (&/Or incessant ads.). Idk anyone who has a business that isn’t attempting to make money. If another developer has an app that’s totally free, why are you here? It must be lacking something.
For free, I learned a lot. More than I expected to find out about this person. I decided not to pay for more details at this time because I found enough info to give me the answers I needed.
Thanks for a great app!
KimberlyStille
dirtrider65
TheHillsHaveMud
RogerLDalpe
find what I need everytime
Cheat to win
Breezy1083
dmorr00n
i Win you loose
Nrskris10
