Leave a Review DB Sub | Bowers & Wilkins
A5
Hi I can’t connect my speaker A5 to Bluetooth I’m using iPhone XS any idea?the windsurfer
Developer Response
Hi the windsurfer, Many thanks for your review and enquiry. The first model within our legacy Airplay speakers offering Bluetooth hardware was the Zeppelin Wireless; all prior models, including your A7, were Airplay only, for wireless use. To setup connection of your speaker, please contact us directly, through support@bowerswilkins.com. Many thanks, Bowers & Wilkins.Works well
Only issue is that it’s not possible to see what firmware I should be on. I can see what firmware I am currently on but is it the latest?Cntday
Developer Response
Hi, many thanks for your feedback. A firmware update in this app was signalled by an asterisk symbol showing in the menu; if no symbol was present, you were up-to-date. For any support with your subwoofer , please get in touch with either your retailer / distributor, or ourselves directly, through support@bowerswilkins.com. Many thanks, Bowers & Wilkins.Works great!
Update: I was able to update the firmware on the sub, and I haven’t had any connection problems since then. Thanks B&W!
Overall, this app is excellent. Configuring my sub with the app instead of fiddling with switches and dials is much appreciated.jdhiro
Developer Response
Hi jdhiro, thanks for updating your review and feedback, we're pleased you were able to get things up and working as expected. For additional support, please email support@bowerswilkins.com, our teams of support will be happy to assist. Thank you, Bowers & WilkinsCumbersome
Went to update the app. Kept spinning for 20 minutes. Then error msg. Deleted app and re installed. Doesn’t detect subwoofer any more!!!
Pl help resolve.markiv tnamas
Developer Response
Hi markiv, thanks for your feedback, we're sorry to hear you have experienced a hiccup. Our recommendation is to perform a factory reset on the subwoofer by pressing the power button 3-times in quick succession. Also, in the Bluetooth settings in the phone to forget the device to see if this resolves the issue for you. For additional support, please email support@bowerwilkins.com, our teams will be happy to help. Thank you Bowers & Wilkins.The App update
Since the app updated I lost the ability to change settings on my sub, tried everything... until I gave in and bought an older iPhone that’s not the iPhone 11 Pro.Nicholas Strut
Developer Response
Hi Nicholas, thanks for your review and feedback, we're sorry to hear you experienced an issue. Could you send further details of this issue to our product support teams at support@bowerswilkins.com, they will investigate further as to the incompatibility. Thank you, Bowers & WilkinsDisconnects and/or unpairs at random
First, let me just say that the features on this app are great when they work properly. I like the control it affords one over the sonic character of the speaker.
Primarily, I use the app to manually disable the RCA inputs I have connected when I am done using it, because if I don’t it’s too sensitive (even in low sensitivity setting) and will periodically turn on when not in use. This is inconvenient, but manageable.
My major complaint is this: Every once in a while, seemingly at random, the sub will fail to connect to the app, after which time it seems to just totally unpair. This results in me having zero control over it, and the sub will just power on and off every 15 minutes or so if not being used. The only way I have found to fix this is to unplug it for a few minutes, then plug it back in. Aside from the fact that this should absolute not be necessary on a subwoofer that costs nearly $2,000, this is a huge pain because I have to crawl on the floor and get it out of its snug location to even unplug the thing. I have the metal carpet pegs installed, and this heavy sub can’t exactly be slid in and out of place, it’s a whole production. Then I have to re-tune it because it was moved. Please fix this issue.Show lessScudindy
Doesn’t work.
Needs update. Keeps telling me it’s at high temperature.Happyface: )
