Infuriating
I have had Xfinity for years. The internet itself is great which is the only reason I stay. My 2 biggest gripes for a company specializing in selling technology is the customer service and the fact that they can't even make their own app work smoothly?? For the app, it runs so ridiculously slow even WITH WiFi, it's basically useless if you try using it without WiFi. Even getting to the screen to pay my bill (because I sometimes need to pay it early and can't wait for the auto payment) it takes a full 5 minutes to load, then another 5 just to load the next page. The app is fully updated and my phone is less than 4 years old. As for customer service, it's almost better to go to a store near you than to even attempt to call. My cable line going from the street to my building got clipped by a semi once and it subsequently fell to the ground and was later cut by a neighbor. I was on the phone going through the "did you try resetting your router?" loop for an hour and it didn't give you any other options than to "try resetting it" and have the system call you back. When I FINALLY reached a representative, it took them all of 5 minutes to put out a work order. It took everything I had not to throw my phone through my walls. Most recent time that something happened to my line, I went into the store instead of calling and they were able to get a work order for the next day. In person they are great, the phone system is just a giant headache.
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Communication
We have the same problem. They cannot send a code to a Canadian phone number. I finally was chatting with someone and then it dropped after spending hours trying to actually talk to someone. It’s terrible customer service.
Old version not supported
My iPhone 7 has 15.8 app days needs 16 or use old version. Tried to load old version it says not supported. Catch 22. Thanks for nothing