Leave a Review Xfinity
I thought I was a mild tempered person until using Xfinity
I had to jump through hoops just to get services going in the first place. I moved a couple weeks ago and when I tried to transfer services there was a technical issue and my account was deactivated. I’m on day 6 of trying to reactivate it. The self help instructions in the app are useless and I mean that literally. The instructions don’t match the app. It’s like trying to put together a bed frame using the instructions for a desk. I tried using the live chat and was put in ridiculously long wait lines the first 2 days that I tried. When I was finally put in contact with an agent they didn’t respond to me. The next day I tried again and after over an hour of working with an agent, being sent the same link 3 separate times because the approval wouldn’t go through, and finally being told that my account was activated, it still isn’t activated. My account says that I need to pay my bill to begin services but my bill is $0.00. I’m beyond exhausted with this. I tried calling and was told by a computer to call the number on my nonexistent bill. I drove to Xfinity to talk to an actual person and waited for 40 minutes before having to leave to make it to an appointment. It’s ridiculous that I’ve had so much trouble trying to fix an issue that was caused by Xfinity in the first place.Show lessGneiwoxy
Bad customer service
I called Comcast and an automated system. Verified my phone number and stated my address the automated system hung up on me said I had to use the app and I cannot talk to customer service. I called again and did not verify my account. I got hold of Customer Service because the payment arrangement plan that I had was the wrong amount. It was $10 more than what the customer representative told me when I asked to talk to Manager. The current agent said that they can handle the situation, he kept smirking the whole time I was talking to him. I asked if I make the payment that was previously discussed, will I be able to change my plan to a lower plan he confirmed it said I had until next month around this time to pay. After paying amount he told me I have a week to make the full amount or my service will be cut off and that the system is the one providing the information and that there’s nothing that he can do. I asked to talk to a manager he smirked again and said managers are not taking calls at Comcast anymore and that I cannot schedule for a manager to call me at a convenient time. It was an Indian gentleman I recorded him. Not to mention the fact that they have random outages which they claim maintenance will fix at a certain time and I spent a whole day without Wi-Fi waiting for them to fix the issue.Show lessShow me applesauce
Fix your app!
As a UX designer I get extremely frustrated with the overall experience with this app! I’m unsure if you all have technical constraints that cause the poor experience or if you literally have designed it this way! First, I frequently get stuck in a Login infinity loop. If there is a technical issue a message should be reflected in the front end stating it ( ie. “We are having trouble logging you in, try again in a couple minutes” etc). Instead what happens is, I login select my home location and then get sent back to login, over and over again. Second, time zone doesn’t update based on my location so show times are wrong (time zone should be set to user device NOT location of the account/ home). Third, something is happening with recorded shows and , movies. Like my recordings get deleted or status changes to needing to be on in home Wi-Fi to view. Again, a change like that needs to be relayed to the user. Like saying you lost licensing for particular movies and the recordings had to be removed. Get it together, tech streaming platforms are greatly advancing and your getting left behind FAST! I’m about one more incident away from dropping you completely as the free apps that come on a TV are getting better!Show lessBalie3