Good service if it works properly with no unusual issues
okay for standard internet access or mobile service, IF you don’t have any unique problems that need assistance. Tech support is mostly great at resolving scripted, common issues - however if you’re unfortunate enough to experience a non standard technical issue, do yourself a favor and disconnect to save yourself massive headaches! I had Xfinity internet, TV and mobile for several years and shortly after setting up service I began experiencing non standard technical issues that simply wasn’t resolved by any of their tech’s scripted support answers. This resulted in being xferred from one dept to another without ever getting issue resolved, even with so called next level tech support or tier III. After going back and forth with no solutions I disconnected. Still I was overcharged for equipment that was clearly and proven to be included with service yet I was unable to reach anyone who could resolve that issue either. App was a joke, chat support personnel would almost mock me upon explaining the issue in detail and in store personnel were incapable of acting to resolve anything due to lack of authority. If your service works without problems, great - otherwise you may wish to save your sanity and look for service elsewhere..
Show less
Response from developer
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6003tsGd7 to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
