Fix your app!
As a UX designer I get extremely frustrated with the overall experience with this app! I’m unsure if you all have technical constraints that cause the poor experience or if you literally have designed it this way! First, I frequently get stuck in a Login infinity loop. If there is a technical issue a message should be reflected in the front end stating it ( ie. “We are having trouble logging you in, try again in a couple minutes” etc). Instead what happens is, I login select my home location and then get sent back to login, over and over again. Second, time zone doesn’t update based on my location so show times are wrong (time zone should be set to user device NOT location of the account/ home). Third, something is happening with recorded shows and , movies. Like my recordings get deleted or status changes to needing to be on in home Wi-Fi to view. Again, a change like that needs to be relayed to the user. Like saying you lost licensing for particular movies and the recordings had to be removed. Get it together, tech streaming platforms are greatly advancing and your getting left behind FAST! I’m about one more incident away from dropping you completely as the free apps that come on a TV are getting better!
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Unable to cast from IPad/audio issues
So I was able to find one other user who left a review with the same issue. Since the recent update, I am unable to cast from my iPad. When I press the Chromecast button in the xfinity app on my iPad, the window with my list of devices opens and closes immediately making it impossible to choose a device. Comcast responded to the first user with a useless fix as it wasn’t even related. I moved from using the app on the Roku to Chromecast from my iPad as the xfinity app on the Roku had terrible audio issues for over a year with no fix and once again here is another issue. Why can’t xfinity fix their apps. Edit: Now sometimes the sound cuts out while watching live tv. There has been no update. I’m very close to trying another service because every few months some new issue comes ups and Comcast does nothing to fix it.
Update: Revising my review as Xfinity provided an update to the IPad app fixing the Chromecast issue. Finally able to watch on my tv again. I was having issues with audio cutting out while watching on the IPad but I haven’t noticed it while casting.
Update: Revising my review as Xfinity provided an update to the IPad app fixing the Chromecast issue. Finally able to watch on my tv again. I was having issues with audio cutting out while watching on the IPad but I haven’t noticed it while casting.
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Response from developer
We're happy to announce that we've successfully addressed the issue where the list of available Chromecast devices would disappear after tapping the Cast button in the latest 7.16.0 release. Your feedback is invaluable to us, and we appreciate your patience as we worked to address this issue. Happy Streaming!
Worst streaming app ever.
It’s never been good, but since the last update it’s been atrocious. Not only a I logged out on my iPad (1 yr old iPad Pro) all the time, but it’s happened several times now that I’ve been in the middle of watching something on my home wifi (also from xfinity) and it’s logged me out. While streaming. What kind of garbage app does that? Today I can’t even log in on the iPad (everything else is fine). First I have to sit through the stupid, time-wasting X animation they added, every time I open the app, but now the login goes dead; the progress bar goes about a centimeter and a half, and that’s where it stays. Also, my “recently watched” doesn’t include what I’ve recently watched. This app is terrible. Their whole marketing plan that centers around how you can go from device to device seamlessly is an outright lie, and they don’t care that it doesn’t work that way. Oh…would you like to speak with an actual human being to find out what the problem is? LOLOLOL! They’ve made it nearly impossible, forcing you through their AI chatbots, which can’t answer your questions and force you into a failed info loop. It’s the absolute worst streaming app anywhere. Hands down.
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