Biggest cowboy outfit In financial services.
Overseas call centres that can’t speak English. An app that’s flawed beyond comprehension. Horrific interest rates and horrendous lack of empathy for a sick man out of work Avoid
First Class
Best move ever made going with 118 118
Settlement
Excellent everything well so easily
Loan
Financial need sorted very quickly and efficiently.
Cleared credit card and loan finally but still charged 40 pound
I have finally cleared my credit card and loan never missed a payment. £40.00 was added to my account for what I don’t know as account is clear so I ignored they then whacked a late payment charge call me text me and emailed I tried to speak with some who didn’t understand English. Disgusted with 118 who I’ve used for 7-8 years still charging a fee for no credit use
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Unable to access app
Have called customer services and not interested in my not being able to access the app. Worked fine for 2 years and now nothing.
Payment
Late payment charges. Again charged
Avoid!
Better sell your kidney!
Account blocked
The agent was very clear about what has happened with my account
Direct debit
I tried to change direct debit to different bank, which is not working. I called yesterday and it’s been not changed yet also I asked again and again that I won the exact day that when the statement is generate so I can pay my full balance either direct debit or manually so my balance is zero on the statement but still not any proper answer
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Awful.
Can’t pay money owed early. Can’t pay different/higher amount than what is due. Can’t pay on the day it’s due unless it’s past a certain time. Other than that…
Very good service
I enjoy using this card it make my life more easy for paying bills and shopping around
Hope for Holliday
Fantastic service fast and fun
Payments
Took 4 attempts to pay not very well set out or explained
Great company
Easy to use and very transparent with their terms… Great company
Okay
App is slightly difficult as I cannot get my PIN number. Been trying for a long time now
Love it
Really effortlessly loan … received straight away & easy to pay
Very helpful
Very nice customer service.
Terrible App.
This app is designed to make it difficult to make additional payments. It feels like the company has done this to make more money.
Login Issues
I always set up my login credentials and enable a passcode and Face ID for quick access, but every time I try to log in, the app asks me to enter everything again. Even worse, it often shows an error message saying “try again later.” This is extremely frustrating and feels very unprofessional. Overall, it’s a very poor user experience.
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