Great App
Loads of information top quality products made simply to buy and return if necessary. Well done
Great app
Overall it’s a great app. Needs a few small improvements to be a true 5 of 5.
1) The email log field doesn’t know it’s an email field so it won’t populate from the Apple Keychain saves. But at least the password field is done correctly so that will auto populate.
2) No built in ApplePay for purchasing. Seems like an odd omission.
3) Can’t make Billing & Shipping addresses in the Profile section.
But overall, the app is great for shopping on your phone and having a wish list feature is nice.
1) The email log field doesn’t know it’s an email field so it won’t populate from the Apple Keychain saves. But at least the password field is done correctly so that will auto populate.
2) No built in ApplePay for purchasing. Seems like an odd omission.
3) Can’t make Billing & Shipping addresses in the Profile section.
But overall, the app is great for shopping on your phone and having a wish list feature is nice.
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Great Service
Easy to use app, and every better customer service via in app chat. Had an issue with an order and was able to get it resolved in less than five minutes!
Makes it too easy to buy
My purchases have increased 100%, this app makes it too easy to buy things. I’m sure that’s the point, super easy interface, links to everything you could ever want right on the home screen, ability to add things to a wish list, what else is there to say? I secretly enjoy it but need to meter it’s use better.
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Easy to navigate
All of the information about their current products all in one place!
Love the iPad app, but...
I love this iPad app...very convenient to see pictures of the products, read about the technical details, check reviews, and purchase. The only thing that the app is lacking is the “Questions & Answers” section that is available for each product on the Arc’teryx website. I find this section very useful as I research a product, and I’m not sure why it isn’t included in the app.
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Great, and would be better with AMEX
Take money like you design clothing—quality and customer centered. It would be better to accept all types of payments, even if it’s a bit more expensive on your end, as the cost to inconvenience your customers is much higher. You do a lot with your garments that cost more, and why? Use that same mindset when designing your customer experience.
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App Does it’s Job
If you like the brand, the app is a great place for window shopping and info as each item has a description, materials, and care instructions.
iPad version could use landscape mode. Apple Pay as an option would make the app better as well.
iPad version could use landscape mode. Apple Pay as an option would make the app better as well.
I love Arc’teryx…
But their app (and website) are buggy and misrepresent the wider brand and the fantastic products they produce.
Stock management comes across as a problem with numerous products in the app unavailable (bury products you don’t have and prioritise those that you do).
Search has been outsourced (which is typical in this day and age) and somehow the thing still does work properly. When a user navigates back to search results for bags they shouldn’t see a random selection of boots and jackets.
Clearly the team aren’t delivering and need help to address these issues. I hope Arc’teryx invest in their technology in order the deliver a product loyal customers deserve.
Stock management comes across as a problem with numerous products in the app unavailable (bury products you don’t have and prioritise those that you do).
Search has been outsourced (which is typical in this day and age) and somehow the thing still does work properly. When a user navigates back to search results for bags they shouldn’t see a random selection of boots and jackets.
Clearly the team aren’t delivering and need help to address these issues. I hope Arc’teryx invest in their technology in order the deliver a product loyal customers deserve.
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Ounces become pounds
For years now browsing and purchasing literally anything online has become easier in every way. And yet, inevitably I find myself frustrated by the little things on other sites and apps. The Arc’teryx app is crisp, clean, and easy to navigate. The product is displayed in such a way as to reduce many questions that usually arise. If you’re going to do it, do it right. It’s the basics, the little things that matter and if done incorrectly will create unhappy campers. Great job
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