Leave a Review Blueground
Easy breezy!
My long term stay in New York was made so easy by Blueground. The apartment was exactly like it was pictured. Communication and instructions were clear and easy to follow. We did not encounter even one hiccup and that is extremely rare in today’s world! Had a light that burned out in the kitchen and I contacted them and it was fixed pronto! I also used their recommended transportation company and they were excellent too. Highly recommend Blueground to anyone and they will definitely be my go to in the future when I need a place to stay. Thank you Blueground for such excellent service! Keep up the good work.Show lessLeft Coast Chris
Developer Response
Hello Chris, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground TeamAbsolutely terrible experience
Have stayed in Blueground for over 6 months previously and was a repeat customer. This time it was a terrible experience. The home had a taped showerhead that was leaking water, restroom was not working, no heat or cooling in near zero temperatures outside, non working wifi, missing basic amenities that blueground provides for the first couple of days, dirty apartment (huge egg splatter on microwave). It was totally unlivable coupled with loud construction noise outside. When I felt compelled to leave within 15 days even though I had prepaid for the whole month, support never responded to the messages. Even now 2 weeks after vacating ahead of schedule I haven’t heard back from support. Really traumatic experience and definitely wouldn’t recommend.Show lessAzoresM
Developer Response
Thank you for taking the time to share your feedback. We are always looking for ways to improve. Unfortunately, we couldn't find any tickets under the name that we see here in our system, but we'd love to work with you to make things right. Please reach out to us at reviews@theblueground.com so we can get a better understanding of your experience. Kind regards, The Blueground TeamStayed with Blueground for 1 month. Very bad experience.
We stayed there for 37 days. I strongly advise anyone to not stay with them.
The apartment was dirty the first day I moved in. The floor was covered by dirty footprints. I had to spend 2 hours cleaning the apartment after a 10-hour flight.
We booked a 2-bedroom apartment for the capacity of 4 people, however they only give us 1 access card to the building, so if my husband and I went separate ways, one of us couldn’t access the building.
We raised this issue with Blueground team and they told us they would give us a new card. They keep saying they would bring a new card today, tomorrow or the day after, but by the time we moved out, nobody gave us a access card. They just kept lying to us to avoid buying a new card from the building management. Later we learned from the building management that you needed to spend 10AED for a new card.
In order to save 10AED, which is 2.5 USD, they are willing to lie to their consumers and let them not being able to access the building for a month. Unbelievable.Show lessSatya Winstoll