The very best and useful thing in Quebec
This is the best thing I’ve seen coming from queerbec territory (oui je suis québécois tabarnac )
Real good
I liked Zoho Subscriptions better
I am updating my review because Zoho deployed a new release of the mobile app that fixed the problem I reported. They were extremely responsive and resolved it in record time.
Response from developer
Hi there, We really appreciate you for updating the review as a sign of acknowledgement to the solution offered by our support team to all your concerns. We at Zoho always hear our customers and enhance our application to offer the best user experience. For any further assistance, you can just drop an email to support+mobile@zohobilling.com.
I liked Zoho Subscriptions better
1. On the main screen, I cannot adjust the period from year to anything else for Net Revenue.
2. I used to like the subscription dashboard metrics to show our monthly subscriptions, activations and churn better on Zoho Subscriptions.
The default experience we want is to monitor sales and to be able to manually do things on the go that are easy rather than wait to be at our desks, like add a subscription or credit a bank charge. It accomplishes some of this as well as Zoho Subscriptions did, but I cannot get net revenue to show for any other time period. I even updated to iOS 17.0.3 since it says it is optimized for this OS but no luck.
Response from developer
Hi there! It's really unfortunate to hear that you are unable to adjust the time period and locate subscription metrics on the app. I would like to assure you that it is possible to tweak the time period and find relevant metrics on the dashboard. Also, we do offer quick action to create subscriptions on the go. Can you please get in touch with one of our product experts by sending an email to support+mobile@zohobilling.com? We would like to assist you over a call.
Latest version cancel all the reports that we used to work
Response from developer
Hi there! Could you please be more precise on the reports you are trying to generate? We have retained all the reports from the older version and didn't remove anything. We have actually made changes to the user interface and included a couple of options without altering the existing functionalities. Kindly contact our support team at support+mobile@zohobilling.com to discuss over a call.
A game changer for our small business!
Response from developer
Hi there, Thank you so much for leaving us a stellar review! We're glad to know Zoho Subscriptions helps you grow and scale your business. We're interested in learning more about your business, so please feel free to reach out to support+mobile@zohosubscriptions.com when you have the time.
I love this app
Response from developer
Hi there, Thank you so much for your feedback! Happy to have helped you manage your subscriptions remotely :)
Do not try this
Emailed several times with no responses.
Really disappointing.
Response from developer
Hello Joseph, We are terribly sorry for all the inconvenience. When it comes to cancellation, due to security reasons, we don't do it from our end. Which is why we ask the users to do it themselves. We have responded to your email regarding the same and request you to please check your email so that we can have this resolved at the earliest. Sincerely, Boobesh Zoho Subscriptions
Not bad but where the cancellation button?
Im really disappointed in Zoho. You continuously fail to see that 1. It’s YOUR JOB to reduce number of steps for your subscribers, 2. Instead of saving step, you add to them enormously.
If I am in a subscription (the page where I can view all details), why then would I have to go into customers to to cancel a subscription, when the same subscription is already right in front of me?!! And your people actually defend it as your customers like it that way. Excuse me? Your customers like to do 8 clicks to cancel a subscription instead of 2 clicks? Really? They told yiu that?
Response from developer
Hello there, Thank you for your detailed feedback. We understand that you want to cancel a subscription while refunding it. Since most of the organizations have different refund policies, we haven't tightly coupled the cancellation and the refund functionality. However, you can make use of our Custom Functions to achieve the same. And with regards to canceling a subscription from the details page, we do have that option. You can find it under the More option in the Subscriptions details page (web app). In the mobile app, we will support all the actions in the three modules in the next update lined up. We strive to make the mobile app better for you so we will be coming up with updates periodically. If you need any further assistance, please drop an email at support+mobile@zohosubscriptions.com. Thank you!
