Cigna Wellbeing™ User Reviews

Connecticut General Life Insurance Company

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Utterly unusually rubbish

This app is totally unusable. “Remember me” button doesn’t work so you will have to write down the password since you’ll probably only need to use this now and again. Half the time you try to log in it just doesn’t work. When you try to schedule a phone or video consult, it will crash instantly if you touch the screen before it autodetects your location to fill in the country code for phone number. Then when you select a appointment window, a window pops with “click to confirm, this will be added to your device calendar” etc etc…. Nothing happens. The window goes away and you’re still looking at the list of appointment windows. You can’t tel if your appointment was booked or not! (But hint… it wasn’t!!). Congrats for making virtual medical care harder than finding an in person doctor.

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tonythreeballs

2 years ago

App crashes a lot

First time user today, very frustrating with frequent app crashes. Trying to schedule a phone review but can’t get through to the screen where I can enter my number - crashes every time.
Not impressed

Millsey101

2 years ago

Response from developer

Hello. Sorry for the unpleasant experience you had with our app. Thank you for taking the time to send us your feedback. We will take this up with the relevant team. If you are interested, please contact us via globalwellbeing-support@cigna.com.

Imposible to log in

I never review apps but it the worst app ever, simply because it does not let you in.
There is no way to enter the account, error after error.
When you try to reset your password, they ask you 3 security question. Out of the 3, 2 are repeated (same question). When you answer “Sorry but one or more answers are
the same. Please provide unique
answers.” A JOKE!

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MSRG12345

2 years ago

Response from developer

Would not allow me to ever log in

This ap is garbage. It would not accept my member number, which I know for a fact is my member number because it’s written on the card that I was just sent by Cigna.

AmexNomad

2 years ago

Response from developer

Fails to recognise password

The app continually says my ID and password are wrong. However the same combination works on member portal. Help desk after huge delays says we are at fault. Have reset password, reinstalled app etc. Same thing the member portal works the app doesn’t. This has been going on for days and we need GP access. Will try NHS - not sure what we are paying for here. Certainly not ease if use or customer service.

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Needing a GP

2 years ago

Response from developer

Tele consultations very user-unfriendly

To schedule the consultation one needs to take excessive care that the app doesn’t apply its own reading of the time zone, country telephone prefix etc. This is critical when traveling out of country in a different time zone. There is no possibility to correct these once a consultation has been set up.
Another critical feature that is missing, is the absence of a messaging feature with which one can communicate with the medical practitioner once the meeting is confirmed. Overall a very disappointing and user unfriendly app.

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gwsend

3 years ago

Response from developer

Completely Rubbish

I have tried the app in two different occasions for video consultations and the App has not worked. The medical professionals on the other end of the line are all aware and they apologise for the App’s performance ! That’s a shame as Cigna is a good medical provider but they are let down by a poor application.

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DaveDK

3 years ago

Response from developer

Buggy. App not working

I had a video meeting this morning with a doctor and I was never able to speak with her because the app wouldn't enable the join function. It kept looping at "connecting" to no avail.
This is a disgrace that such a basic functionality can't work for an app that is supposed to help people get access to Healthcare and licensed doctors.

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Kpearl

3 years ago

Response from developer

Imposible conectarse a video consulta

Tenía mi cita confirmada pero fue imposible acceder, incluso probé con dos móviles para estar seguro… pero nada. Simplemente aparecía “conectando” y luego nada más, hasta que me avisó que mi tiempo había pasado.
No entiendo por qué lanzan un app con una funcionalidad tan vital que no funciona.

Telà Bavarois

3 years ago

Login doesn’t work

Useless. The app doesn’t work. It won’t let me login. Have contacted customer service multiple times, they are also not helping. Bad experience in general. Considering cancelling my cover with Cigna global.

cjamado

3 years ago

Response from developer

We apologise for the difficulties you experienced with our App. We are committed to helping your with this issue. If you would like some assistance or additional information, please contact us via globalwellbeing-support@cigna.com and we will be happy to help you further.