Very slow
Response from developer
We deeply apologize for the inconvenience and understand this is not the experience you expected from us. To assist you better, please provide your Customer Identification Number or Transaction Number, and we’ll get in touch to resolve your concerns. Alternatively, you can submit an enquiry via our app or website through the Help Centre. Thank you for your patience and understanding.
Wonderful App offers best available rates
Very bad experience
Response from developer
Hi there, apologies for the inconvenience caused. Transfers are typically sent immediately once we receive the funds. But transfer times can vary due to factors such as the payment method used and the processing time of the receiving bank. We are committed to providing you with a fast, seamless experience. If you need a hand with anything, please don't hesitate to reach out via our Help Centre, we're always here to assist you.
Worse than wise and Revolut
Guys, pay a little bit more on wise or Revolut, but don’t use instarem. It’s almost a week already and she doesn’t have the money and no one answer.
I will stop using it because it can happen to me.
Response from developer
Dear Customer, We're sorry to hear about the trouble your friend is experiencing. Please provide us with the CIN and Transaction ID linked to his/her account. This will allow us to contact him/her registered mobile number and offer the necessary assistance to resolve the issue.
Not working in New Zealand
Response from developer
Dear Customer, We acknowledge your concern regarding our services. At present, we do not provide services from New Zealand. However, should we introduce this offering in the near future, we will ensure that updates are communicated through our website.
SCAM!
Response from developer
Dear Customer, Hello from Instarem! We couldn't find your Instarem account using the user ID provided in your review. To help us resolve your issue more effectively, please share the CIN linked to your Instarem account or the transaction ID. Thank you!
I loved this App, but could be better
But only disappoint is its conversion rate is 8-10 paisa less than Remitly. It’s matter when you are sending huge amount.
Please work on it.
Response from developer
Hi Santosh, thank you for finding the time to share your feedback. We are delighted to hear that your experience using Instarem has been pleasurable. While exchange rates constantly fluctuate, we remain committed to offering you the most competitive rates and low fees to ensure you get the best value for your transfers. You may try out our FX Rate Watch subscription. It will allow you to catch the best possible rates in the market for your future transactions. We're here to support you with any questions you may have. Thanks for using Instarem!
