Leave a Review Superfy
Admin won’t let my friends account go!
So long story short, I met my ex boyfriend (now good friend) on here over a year ago. Flash forward to now, he got “temporarily” banned for being rude to people the admin said he would release his account but he never did now he’s saying that he’s not going to get unbanned despite much begging and pleading on both of our parts, he still won’t let his account go it has been weeks and he is abusing his power. I have tried reaching out to the Superfy team and haven’t heard back. That was a few weeks ago. I have proof of all of this. Mind you my friend is on the Autism spectrum and this is how he meets a lot of his friends and socializes.Show lessPuppy love9,000
Developer Response
Hey, If the admin has decided not to release the account, there must be a reason for that. We invite you to contact our support team again via support@superfy.co. They will be happy to review your case and, if necessary, release the account. Thanks, and have a great day.Very unprofessional administration.
They lack effective administration to ensure that users maintain appropriate behavior. When you report someone, the app's moderators are unable to view chat conversations, and sharing chat screenshots is not allowed. They suspend accounts randomly, even when users adhere to their guidelines. Why? Because some users, who may hold racist or prejudiced views or have issues with your gender, report you frequently. Despite this, the administrators still suspend and terminate your account. The app lacks proper customer service and seems to not care to the presence of child predators. It appears that this app is in violation of certain guidelines, and it wouldn't be surprising if they faced legal challenges in the future.Show lessErikBrubaker
Developer Response
Hi Erik, I am sorry to say that you were removed because you threatened another user that you would shoot them because of their sexual orientation, and many other violations. Superfy is a place for friendly discussions and not violence.VERY HONEST REVIEW
This app is great! Love the features! Love how you can connect with other people, make friends, talk about things, discuss stuff, etc. This app is perfect for asking questions and finding opinions. ⚠️BUT..⚠️ They’re are a couple of pedos on the app. Many grown men asking people for their snap and sending inappropriate pictures. A lot of people on the app trying to date others. It’s a mess. 🚊 Superfy Administrators 🚊 The administrators are awesome! They give you genuine answers and responses! You can also report accounts like the ones I mentioned in the “ ⚠️” section. And Superfy does an excellent job with banning accounts that have broken any rules. ✏️CONCLUSION✏️ The app is great. Just be cautious. If there are any predators as I mentioned in the “⚠️” please report their account Superfy does an excellent job with keeping their platform safe. I’ll give this app 4.5/5 stars. I recommend 15 year olds and older to download this app.Show lesssimithedestroya
Developer Response
Hi, Thank you so much for that! We are doing the best we can to keep Superfy safe and friendly for our users. As you have mentioned we are pretty strict and banning users that behaves inappropriately. We are also developing algorithms to automatically catch any problematic behavior on an ongoing basis, but as the only way to catch what's happening in private conversations is relaying in user reporting as you have done yourself and recommended others to do. Thanks again for the great review and for helping us keep Superfy clean!Decent app. Needs some fixing asap!
The names. I changed mine once. It says I reached the change limit. Either add more times to change it, or fix the glitch, because my friend said it happened to her too. This makes me quite mad, since my last name is on this app. Weird, and old, men try to get personal with me. It makes me feel like one day, one of them will take it too far and try to find where I am / where I live exactly. Please fix this immediately. It is a good app. Some people are fun to talk to. They are nice, understanding, and listen very well. Just the older men creep me out. So also maybe put like a small filter on the chats, to where it doesn’t send/or put a red flag beside it, just in case someone sends something creepy and weird. Please fix the names though. It is my main concern. Also, every time I go out of the app for longer than 30 minutes, it logs me out and switches my name to my old Apple ID name, which is Brook Fraley.Show lessBrook_Nicole422
Developer Response
Hey, About the name change - We want to encourage our users to use their real name. If you don't want it to appear I'm inviting you to change your profile to an anonymous profile with a name you set by your choice through privacy settings. Also, If you wish to change your name on the app please reach out our support team via support@superfy.co and they will be glad to help. About the logouts - this is something we are aware of and working to fix. I can tell you that our next version, which will be released soon, should fix that. In the meantime you can delete the app, redownload and login again. Thanks for reaching out and I hope in total you enjoy the app. If there is anything else we can help please reach out to us.Shady
This app is weird. I requested to delete my account and got an automated response saying they needed 17 days to get back to me. They got back to me the next day if not the same day saying they are sorry to see me go, if I no longer want the account to simply log out. I don’t WANT TO LOG OUT. I want you to delete my account. Why keep the account active and ask me to log out as the solution. That’s very shady. Typically companies like Facebook does this because it helps their numbers of users and active users to get paid, otherwise the app is okay. Lots of trolls asking troll questions. It should be set up to where you don’t see everyone’s questions at all time. But you can choose which questions you see by category. And only when you’ve chosen a category will a list of questions pop up on your feed. Otherwise it just gets too much and annoying. Once those 2 things has been fixed I will create an account and change my Rating. Good luck 👍Show lessNonya007
Developer Response
Hello, Thank you for your review. On Superfy, you can leave feedback, send us emails, and even talk to the Superfy Admin in a private chat on the app. When a user wishes to delete their account, we guide them and explain what they need to do until we reach the stage where we inform them via email their account was deleted. Even if we hate to see you go, we understand it's your right. If you need assistance with this or anything else related to the app, please email us at susa93@gmail.com, our staff will contact you shortly.Amazing just one idea
I really love this app though it is a bit annoying when you say something like "Idk lol" and it stops you from being able to chat. Maybe there could be a thing where you press a button instead of saying something because it's a little annoying. Other than that amazing app!coin masters best ran
Such a good app
I've had this app for almost a year now and its great.
It's simple, you ask whatever (or just say literally anything), and/or answer whatever people have to say:) Its great for socializing, meeting new people, and just something that's pretty handy or an app to use when you're bored. I'm pretty addicted to it honestly.
You obviously cant say ANYTHING, they are certain restrictions, and you'll get warnings and potentially get banned if it's bad enough.
There is also the beloved superfy bot, which just answers/responds to you either when nobody else has, or just because it can. Recently i noticed the answers it's given were really detailed and nice, it gave me a bunch of links to something (when I asked for it), it gives nice long-ish paragraphs, and is just overall helpful.
The downside to this app is mainly just the people that use it. Obviously there are going to be creeps and annoying users, but that isn't the apps fault.
But yeah, ive made so many friends and interacted with so many users, its definitely worth the download. (You can also customize your profile with pics, a bio, and pfp. There are also supercoins and superlikes users can give you whenever you helped, or whenever they just wanna hand them over.)Show lessLynch, Amaya
Developer Response
Wow! Such a nice review! Thank you so much for this amazing words. We are doing the best we can to keep the app as clean as possible. Happy Superfying!!! ⭐⭐⭐⭐⭐Shady
This app is weird. I requested to delete my account and got an automated response saying they needed 17 days to get back to me. They got back to me the next day if not the same day saying they are sorry to see me go, if I no longer want the account to simply log out. I don’t WANT TO LOG OUT. I want you to delete my account. Why keep the account active and ask me to log out as the solution. That’s very shady. Typically companies like Facebook does this because it helps their numbers of users and active users to get paid, otherwise the app is okay. Lots of trolls asking troll questions. It should be set up to where you don’t see everyone’s questions at all time. But you can choose which questions you see by category. And only when you’ve chosen a category will a list of questions pop up on your feed. Otherwise it just gets too much and annoying. Once those 2 things has been fixed I will create an account and change my Rating. Good luck 👍Show lessLove this app
I love this app you can meet a lot of cool people that have same interest even ask a question you don’t even know the answer to it’s a great app here is a few things that can be done to make it more fun
Is having the chance to delete your messages sometimes that could be hard to delete messages or you didn’t mean to say that
There’s a lot of people that have the same interest as you I feel like it’s a good to also have the chance to also create a group chat other things, people ask daily question questions It could be better if we add place for genre or topic about like school, work fun extra to know what people what to ask
is great I love this app just want to add few things
Thanks 🫶Show lesszary ee
Developer Response
Hello! Thank you very much for taking the time to write us this review. We will take your suggestions into consideration. We hope you stay with us for a long time!This is not a good i am really traumatized
Ok so first if I ask who should I call and then this girl says “ me “ and I’m like oh I meant my friend and she said “ I am ur friend “ even tho my friend said that’s not me and I was on a call with her and she said “ I know where you are Arizona baby “ and I’m really creeped out and traumatized for my life and I’m overall rating this a 1/10 it was good at first it got REALLY bad over time and I do not recommend this at all and now I know why parents tell kids “ DONT TALK TO STRANGERS “ and I am scared for my life I DO NOT RECOMMEND THIS AT ALL please watch out for kidsShow lesstoatiesroastiescheeasy
