Leave a Review EyeOpen | Powertech
Doesn’t work unless connected to local Wi-fi
I can open or close my gate unless I’m on the same network as the gate controller. Isn’t the whole point of the app that you can control the gate remotely or am I missing something?
I note I can’t even connect to the gate unless I’m on the local wi-fi network.Finsol
Useless App
The remote app always used for when you miles away on the car.
It has not a shortcuts on IPhone and connect to the device very slow ( I already add another WiFi access point near by the device).
I can say it is an outdated app at 2024.MonT3rZuI
Pls include use with Siri
Whilst the app works, integration to Siri would be great so we can open gate by voicegreat assistant
App issues
Not sure what’s wrong once I select the network nothing is popping up on choose the device pageAerojay1
Not easy to use
Either between the app and talking to the motor there is connectivity issues and it’s hard to configure and connect devicePantelis1985
Great Customer Sevice
Irene was fantastic, I had lost connection between my device and my internet because I was away from home. She was extremely patient and her and the team solved my problem. She provided exceptional customer service…..
The App is extremely functional and works as designed.CAB2023
Developer Response
Thank you for your feedback.Issue
Consistently message “Sliding Device Ready” does not stop how do I fix this issueNatsS22
Developer Response
Please restart your router. Please write an email to pai.fae@powertech.tw for further technical support.It won’t connect
Can find the sliding gate in the app but can’t proceed to next step after set pin. Very frustrating!Binwin8
Developer Response
Please set the device/WiFi box to the default setting and try to connect with App again.Not connection
Looks nice enough but didn’t connect to wifi. Hard to know if this is a hardware orcapp problem.sandosx
Developer Response
Thank you for your feedback. Please write an email to pai.fae@powertech.tw for further technical support.App stopped working unless your phone is connected to Wifi
So…your app has decided to reject 4G and 5G net work unless it is connected to Wifi?
What’s the point of having an app then? When I can just use my remote to open the gate when I’m just in front of it???????!! A big update is needed for sure guys!!!!!Xiaohan1130
Developer Response
Please make sure you enter your account instead of email address when you are going to reset your password.
