So happy with the upgrades!!
The new link device is awesome! Love the longer battery life but love the new activity details more. The customer service team is always there when I need them and so helpful! Thanks Link!
Great Tech support
Just signed up for Link, so I can’t comment on the long term. But I had trouble on my end connecting and tech support were great! Very helpful and quick to get a solution. Very happy so far with my purchase 😊
You can’t customize notification
Every time I walk outside without the dogs I get three separate notifications ( 3 dogs) that they are not around me and then 2 minutes later I would get three more saying there near me. It’s killing my battery on my phone. It’s unnecessary. Also I can’t have all my dogs on one screen it’s a bit annoying. Good idea just really needs work on the app. More user friendly please!
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NOTHING WORKS!
I bought my daughter a Shih Poo around Halloween. Bought the collar shortly after. He’s finally big enough to wear it. Now the app won’t allow a picture to be uploaded, or won’t accept his breed, or if I can those to work it never allows me to put in his age! So glad I spent as much as I did, because I honestly don’t remember, on this crappy collar just to find out the app doesn’t work...
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Great idea, terrible app!
I have two dogs who get out several times a week. This can be very stressful and scary not knowing where they were or if they were okay.
I was thrilled when I learned about the Link AKC gps collar.
Unfortunately, my experience with the Link app has not been as good as was hoped.
The app freezes on me several times a day, at one point I had to delete it from my phone and re-download it just get the app to let me sign on.
The website said real time tracking yet when my dog ran away it would only update every few minutes so I would always be behind her.
I think this product would be truly amazing if they could improve the app.
I was thrilled when I learned about the Link AKC gps collar.
Unfortunately, my experience with the Link app has not been as good as was hoped.
The app freezes on me several times a day, at one point I had to delete it from my phone and re-download it just get the app to let me sign on.
The website said real time tracking yet when my dog ran away it would only update every few minutes so I would always be behind her.
I think this product would be truly amazing if they could improve the app.
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App is draining phone battery
Set aside that the unit rarely lasts more than 12 hours before needing a charge, whatever update was made recently to the app/unit firmware had resulted in a battery hog on my iPhone XS. For example, overnight, while the unit was on the charger the app drained 23% of my phone’s battery. I get that the unit would be a background drain when in lost dog mode, but this is ridiculous and not sustainable.
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My Almost Stolen Husky!
I was at work when my phone started getting notifications of my dog is away the base stations. When I checked where my dog maybe at? She was in someone house. Than it was updating the locations of the collar GPS that moves and the GPS lead me to the curved trashcan where the person who had my dog found out it was a GPS Collar and threw it away near my house. Good think they keep records of every location she was at cause it lead me back to the house where they kept her tied up. I got my dog back thanks to Link AKC Collar.
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Ten minutes late for everything
Quit using this altogether. Ten minutes after a walk we’ll get a notification that the dog is away. Then minutes following that we’ll get a message the dog has returned. Even playing outside, in an open field in populated Westchester county NY, it will say that the dog can’t be located. Update the system, or save your money.
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Not multiple owner, multiple dogs on a RV
We live full time on a RV. We have small 3 dogs. What we are finding is...
- we can not see all 3 dogs at once
- we need to login as one user. So when one of us is with the dogs and the other isn’t, it shows that the dog is “with you”
- since we live full time in an RV the range of ”home” is several blocks away from the RV.
- when we have needed to find our dog, either the battery is dead or the dog is “home”
- one of the 3 Base Stations lasted about a month before it stop charging the device.
- the smallest device looks like a neck brace on our dog.
Love the concept but execution isn’t quite there.
- we can not see all 3 dogs at once
- we need to login as one user. So when one of us is with the dogs and the other isn’t, it shows that the dog is “with you”
- since we live full time in an RV the range of ”home” is several blocks away from the RV.
- when we have needed to find our dog, either the battery is dead or the dog is “home”
- one of the 3 Base Stations lasted about a month before it stop charging the device.
- the smallest device looks like a neck brace on our dog.
Love the concept but execution isn’t quite there.
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The staff at LINK AKC
When you have any problem Concerning your tracking system, the staff at LINK is the most knowledgeable, friendly and accommodating group of technicians that I personally have ever worked. The telephone is answered promptly by the friendly and knowledgeable staff and problems are immediately addressed.
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