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App is useless
I used to make my payments using this app, but now it doesn’t allow me to do so.Worthless
This app is pretty much useless. I can’t get it to do anything it’s supposed to do. The only thing when I open the app is it gives me my bill and that’s it. I can’t report an outage. I can’t check on anything. I can’t find out anything about restoration. The only thing available is how much I owe them and that is it.Show lessApp Glitches experienced during severe weather
Reported outage during storms. App updated with manual restore of power when power restored the 1st time. I reported a new outage that immediately got updated with the 1st restore time of 07:53am. I kept reporting outages because of the incorrect status. Called EPB to verify my outage was reported. Customer service told me app probably was updated because system was overloaded. Interesting response when Chattanooga has fastest internet in the country. Power restored 6 hrs later.Show less