Ux/Ui
Response from developer
Hello Darnyelo, thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the insights on the design and transaction details. Our team is continuously working to enhancing the app. Your input is invaluable, and we would appreciate an opportunity to have further engagements. Please share your details via wecare@myfidelitybank.net and we will be in touch.
App must be interactive
Your Whatsapp chat is also another problem, why keep customers glued to the only contact they have on their account, the only contact that whatsapp can be connected to. What if that line has been hacked and needs assistance, I am to confirm a link or whatsoever that is sent to that number.
Anytime I try to deposit money from mobile money, I am restricted from using my MTN number because they say that's what I registered my account with but you have a drop-down Manu one can choose for other networks but I can't edit the phone number to that other network, so what's the use of give option to choose from other network providers but can't change the number to my preferred network?
Response from developer
Hello Nana, thank you for getting in touch. We appreciate your feedback and are actively working on enhancing the experience on the app. Currently, wallet-to-account transfers can only be made using the phone number linked to your account. Alternatively, if the phone number on your account is active or on roaming services, you can link your other wallets to your account using our USSD *776# platform by following the steps below to facilitate your transfer: Dial *776#. Select option 1 – Account services Select option 4 – Wallet services Select option 1 – Link wallet Select your network Enter your wallet number You will receive an OTP Kindly Confirm OTP by following these steps: Dial *776# again Select option 1 – Account services Select option 4 – Wallet services Select option 2 to confirm OTP Select your network Enter your wallet number Enter the OTP Kindly send us an email via wecare@myfidelitybank.net if you require any further assistance.