App is awful
Response from developer
Hello amber2003, Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience. The playback feature can definitely be accessed through the application. We would like to walk you through this. Please call us. https://support.swann.com/en_us/contact-us-r1GsXncm7 Please let us know how we may further assist you, Thank you. JV Swann Customer Support
App Shutting Down
Doesn’t work with mobile data
Will work for a couple of days after resetting the camera, but then goes straight back to connection failed.
Please fix!!!!
Response from developer
Hello, Thank you for reaching out to us and bringing to our attention this potential bug. We are currently working on an update. We will send this information over to our development team to help with the ease of using the AlwaysSafe application. Your feedback is very important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
No push notifications..
however the stream quality and control are very useful. I was able to pan the camera from another state.
But still.. motion activated push notifications for unexpected visitors would be an ideal feature for future updates.
The motion alarm isn’t useful if you have pets.. it’ll just blare continuously.. And email notifications aren’t great either. I end up getting 100 emails a day of dust floating past the camera. Not useful. I stand by my original post and suggest the developer figure out how to implement push notifications.
Response from developer
The app does not support push notification. However, the app is able to send email alerts if motion is detected. Also, there is an audible alarm that can be set off to alert/scare an intruder. The email alerts and the alarm must be enabled in the app settings.
No Push Notifications
Come on Swann! Stop producing hundreds of apps and work on making all your products work on one WHICH SENDS PUSH NOTIFICATIONS...
The Always Safe App is much more sleek and works much better than SwannCloud but I cannot rate it more than 1 star as it has failed to deliver on the second most important aspect of what people want this for. 1 to see a live stream of the camera. 2 to be informed of any movements.
Response from developer
Hello Bvr_111_ , Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when using your new Swann System. This PT camera will only be able to use the AlwaysSafe Application. We will send your feedback to our development team for further updates. Have you tried our latest software? If yes, are you still having issues? Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Poor service will not work please don’t buy.
Easy to use app just one problem
Response from developer
Hello Jimbob69420, We apologize for the inconvenience. We would like to see how we can help in further isolating the problems you are experiencing. Please reach out to us, we would love to help you. https://support.swann.com/en_us/contact-us-r1GsXncm7 Please let us know how we may further assist you. Thank you. JV Swann Customer Support
Not working
The tech support is in the Philippines and Swann in the USA or AU will not talk directly to the customer. The people in the PI are clueless and are not really employed by Swann. Its a Fing mess. Also the firmware needs to be updated and the camera will not allow an update. The app is clumsy and unstable.
Not sure what a better solution is but the answer is NOT Swann. I bought these to try out the company quality and software before I did a large POE system. Glad I found out what Swann is all about first. before spending thousands.
Response from developer
Hello Jim Alaska, We apologize truly for the inconvenience on behalf of Swann Communications. This doesn't seem right, our Techincal Support Team should be able to assist and get your unit to connect within a few minutes. You have been assigned a case # YONG0V. Please call us and provide this in the reference so we can further assist. https://support.swann.com/en_us/contact-us-r1GsXncm7 If your unit is deemed defective, we can move forward with a warranty under our 1-year warranty(provided a copy of your receipt). Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Getting better
Response from developer
Hello Dave from Az, Thank you for your feedback. We are currently working on refining the application to make this more user-friendly. We will send this information to our development department to help with current and future updates. Please let us know how we may further assist you, Thank you. Swann Customer Support
