Leave a Review AlwaysSafe
Please Update!
I love my pan and tilt camera! However, the app takes forever to load to view and fails almost every time I try to view from my phone, at least 1-2 times. I’m considering purchasing another unit but the app is making me have second thoughts. Please update!c3198
Developer Response
Hello c3198, We apologize for the inconvenience, we know how annoying this must be. Internet connection will contribute to how well this application will run on your mobile device. Be sure the unit is within the Wi-Fi range and your network meets the bandwidth speed requirements. We will send your feedback to our development team to help with future/current updates. Please update the application when you see the option become available. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportUnusable. Return.
Plus, the camera itself is great and the rotation feature is welcome. Negative: everything else. It only works when you're on the same WiFi network as the camera this defeating a prior of being able to view from any location. I'm a seasoned IT professional. Even rebooted and deleted it a few times with the same results. This is a joke. Will be returning it!Show lessPupsyk
Developer Response
Hello Pupsyk, Thank you for your feedback. We are sorry to hear about your experience when using our Swann System to the point of return. We will send your feedback to our production and development team to be addressed. We hope to have you as a returning customer when the listed issues have been corrected. Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportConnection poor
Was working fine for the 1st year. Now every time I try to remote in it says connection error. I have to keep resetting the camera.hkskhx
Name change
How about we change the name of this app to never safe? Always offline? Crim safe?... the thing is ALWAYS offline, they will blame the user but no matter which internet you use NBN, broadband, wireless it does what it does best... goes offline for no reason at all. I bought SWANN cameras because I wanted to monitor my home when I was away... but I spend more time wondering why the hell I bothered with Swann. Very disappointed.
I know I’m not the only one to have this problem, and It’s been ongoing for over a year. Don’t waste your money or time.Show lessRp1980papa
Developer Response
Hello Rp1980papa, Thank you for reaching out to us and providing your feedback. We truly apologize for the inconvenience we have caused. We will forward your inquiry to our developers and production team to help with current and future updates. We hope to modify the application within the near future and earn your 5-Star rating. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportNot so practical as a Baby monitor
Camera was easy to set up. But would love the app to have a alert when motion detection is activated, even if app is not currently closed. Also would love the ability to have the app activated or notification sent to the phone (when app not open) when sound is detected. This would make the camera and app more user friendly as a baby monitorShow lessVideoautoplaynot
Developer Response
Hello Videoautoplaynot, Thank you for reaching out to us and providing your feedback. We will send this information to our development team to help with future and current updates. Have you tried the latest software update? Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportRapidly Inhales
This is by far the worst app I have ever used. Camera says WiFi but it’s anything but. Set it up with Ethernet and get to the WiFi setting that way and the app crashes. The 24/7 support is a farce. The number refers you to the website. Just so they can take their sweet time in responding as I am still awaiting a fix. Would leave a zero if I could.Show lessRexamus Maximus
Developer Response
Hello Rexamus Maximus, Thank you for reaching out to us. Oh no! We are here to help immediately. Please do not hesitate to reach out to us. We will have your item connected in a few minutes. https://support.swann.com/en_us/contact-us-r1GsXncm7 Please let us know how we may further assist you, Thank you. JV Swann Customer SupportHorrible App
Great camera quality. The app itself is ridiculous. Every time we open it, it says log in failed and forces us to log in again which takes about a minute and then takes another minute for it to finally stream. It does this on every device we own Apple and Android.Samiiknowles
Email notifications don’t work
No matter what email or server I used the email notifications fail. It’s so aggravating!!ewsloan
Developer Response
Hello ewsloan, Oh no! We know how annoying this may be. We would like to help you get set up. Please reach out to us and we will have your email notifications set up in a few minutes. https://support.swann.com/en_us/contact-us-r1GsXncm7 Please let us know how we may further assist you, Thank you. JV Swann Customer SupportNot up to scratch
Not one to write reviews as it’s always a personal perspective, but......... I’m not sure if it’s the app or the Swann cameras but this app works amazingly when I’m in my home in earshot of my camera. Leave the house and I cannot connect, WiFi or LTE. Sort of defeats the whole object really. Lesson to self, heed the reviews before buying.Show lessnaicknametaken
Developer Response
Hello naicknametaken, Thank you for taking the time to bring this to our attention. Our development team is working hard on getting this addressed. Please update the application once the option becomes available. Your feedback is important to us! Please let us know how we may further assist you, Thank you. JV Swann Customer SupportApp is awful
The camera is amazing, but the app looks nothing like pictured and there’s no possible way from the app to do a play back like it shows on the app previewsamber2003
Developer Response
Hello amber2003, Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience. The playback feature can definitely be accessed through the application. We would like to walk you through this. Please call us. https://support.swann.com/en_us/contact-us-r1GsXncm7 Please let us know how we may further assist you, Thank you. JV Swann Customer Support
