Leave a Review AlwaysSafe
Thanks
Thanks for listening - can this app be available too in roku?Ralphiey
Developer Response
Hello Ralphiey, Thank you for reaching out to us and providing your feedback. We will send this to our development team to be sure all platforms are integrated. Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportWas good now :) revised
Seem to have fixed the problem got someone in to help getting it up and running again, comes and goes but we are able to use via mobile data most of the time now.. must admit great service via Apple from Swann trying to help get the unit up and running, thank you both for the support.redangelau
Developer Response
Hello redangelau, Oh no! We are sorry to hear about the issues you are experienced. If you are connected to a high-speed network you should be able to remotely access your unit. We would like to look further into this for you. Please call us. https://support.swann.com/en_us/contact-us-r1GsXncm7 Your feedback is important to us and will be sent to our development team to be reviewed for potential bugs. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportPlease fix this app
This app doesn’t work very well, it doesn’t find cameras half the time. I’m considering returning this system because it makes no sense if you can’t monitor your cameras from your phone.Jellynunez
Developer Response
Hello Jellynunez, Thank you for reaching out to us. We apologize, it appears your camera is having some connectivity issues. For the best experience, we recommend connecting to a high-speed network or using a Wi-Fi extender to help strengthen the signal of your connection. Please be sure to keep into consideration the bandwidth speed requirements and Wi-Fi range of the unit itself. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportNot good since last update
This camera and app worked really well but since the last update, the connection keeps failing, and the playback drops out and recording is low quality and jumps around. I use it at night to monitor my toddler who has disabilities so it’s important. Please fix otherwise I will have to buy another brand which is an added expense we don’t need.Show lesslizzynothappy
Developer Response
Hello lizzynothappy, Thank you for reaching out to us. We know what a terrible inconvenience this must be, please reach out to us and we will help to the best of our abilities. https://support.swann.com/en_us/contact-us-r1GsXncm7 If deemed defective, we offer a 1-year warranty provided a copy of your receipt. Your feedback is important to us. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportSecurity cameras
SucksJo1l
Developer Response
Hello Jo1l, We apologize for any inconvenience we may have caused. What kind of issues did you experience? How can we make this application better? Your feedback is important to us and helps address potential bugs overseen during development. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportConnection Failes
Why have ‘smart app’ if 90% of the time you can’t even connect to your camera. When you get the no connection problem the only thing I have found to reconnect with the app is to unplug and plug the Ethernet cable back in the back of the NVR, it’s a real shame that this app lets down the overall product. I have an Aldi video door bell that works seamlessly for a fraction of the price. Lift your game Swann.Show lessFabz86
Developer Response
Hello Fabz86, Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when using our Swann System. It seems the issue may be the unit. Have you spoken with our Techincal Support Team? For the best experieince, we recommend both your mobile device and security kit be connected to a high-speed network Please let us know how we may further assist you, Thank you. JV Swann Customer SupportRecording
Why can’t I see my recording on phone with this new update. It’s been to long now.Wished74
No more playback
The camera work mostly for live viewing but after latest update no longer can do any playback. Always has an error about connecting. Very frustrating and renders the system useless for viewing history.More Distinct
Developer Response
Hello More Distinct, Oh no! We know how aggravating this must be. We will send this information to our developers and begin working on a resolution. Please update the application when you see the option become available. Please let us know how we may further assist you, Thank you. JV Swann Customer SupportFailed to open
With the update 4.14.1.1 the app doesn’t work like it did before
Now constantly get failed to open. It’s useless.app-is-bad
Developer Response
Hello, Thank you for reaching out to us and reporting this potential bug. We will send this to our development team to be addressed. Please update the application when the option becomes available. https://support.swann.com/en_us/contact-us-r1GsXncm7 You can also reach out to our Support Team. Thank you. JV Swann Customer SupportPros and cons
Pro
- the app is latex out in a easy to use way
- I have three cameras I can view all the camera or single as well as view the recording all on the app
Con
- no instant messages when alarm/camera is activated
- very difficult to use the email feature as yahoo/gmail/hotmail/MAC all know it is a computer generated and sent email so their security system will block it.Show lessJjjamie1989
Developer Response
Hello, Your feedback is greatly appreciated. We will forward over your inquiry over to our development team for future/current updates. Please be sure to install the update once you see the option become available. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
