Leave a Review eufy Clean (EufyHome)
Doesn’t Work Anymore
Have been having problems for 6 months and gave up trying to get eufy to work with app because I don’t have time to fix eufy's problems for them unless they want to put me on their payroll. I heard there was an update so tried again. The first problem I’ve encountered is it no longer remembered my device which I’ve had for years. The second problem I had after resetting my device and Wi-Fi is that after about one minute of use the unit powers down and will only turn on again if I put it on the base. I have tried six times with this cycle and am tired of restarting it every minute. The battery is fully charged. What is the deal? This unit was really expensive and I feel like it’s a piece of junk and no one who cares is running this show. When I first got my eufy L70 Hybrid I loved it and would have recommended it to anybody. However, now I would never buy a eufy product again.Show lessZiggy & Fuzz
App update isn’t user friendly.
Vacuums, work well. And the app was fine last week however, today when I got on it, both of my vacuums which I only have two of. Are on two different screens that I have to swipe over to get to. I cannot change the order of which one shows up first and I cannot see what both are doing at the same time I have to swipe through to see each one. Why? On my iPad Pro only 1/3 of the screen is being used by the app and 2/3 of it is just white space that could easily hold the information of both vacuums on it, I have no idea why the update was changed to be like this as it seems more like a downgrade. I was thinking of adding another vacuum to my upstairs, but if this is how the app is going to be, it will not be from this company. Again. The product works just fine. But this update isn’t helpful or necessary. And I’m hopeful it will change.Show lessPinkmomma770
Problem still not fixed.
Abkut a month ago, my Google home lost connection with my eufy smart bulbs. After hours of troubleshooting and connection errors on eufy end, I reached out to customer service and they acknowledged a problem.
Today, 2/6/24 they replied saying it is fixed. But it is still not fixed. I will post below but please reach out to their customer support on their website and annoy them enough until they fix it.
“ I hope this message finds you well.
We are reaching out to inform you that the backend issues affecting the interaction with voice assistants and the saving of schedules for your smart bulbs have been resolved by our technical team.
To ensure that your devices are functioning correctly, we kindly ask you to confirm if the connectivity and scheduling features have been restored on your end.
If you find that the issue persists, please try manually toggling the physical switch of the device to trigger a reconnection. This simple step can often help re-establish communication with your smart devices.
Thank you for your cooperation and understanding.
Warm regards,”Show lessThe Duncer