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Hopeless
What is the point of the app if it doesn’t support Australia!!!Warrior runner
Lacking in basic functionality
UX in this app is incredibly unintuitive and un functional. What the product touts in automation and simplicity it sacrifices massively in capability and ease of use. Despite it being smart enough to connect my thermostat to my phone, I can’t set custom schedules easily from one menu screen, and even the silly profiles that you can set them from they can only be set in 30 min increments. I have to go to a completely separate sub-menu to adjust the temperature for those profiles (!) If I ask the thermostat to run manually until a particular time I’m given 3 options: 2 hours, 4 hours, or until the “sleep” profile. Why I can’t set this to a custom timer is beyond me. UX team seems to be so lost in their own pitch they can’t see what a garbage experience they’ve created. The whole point of an app connected device is to allow this basic customization easily and away from the old units that were a nightmare to navigate. Apparently they’ve just moved it online. I’m not looking for home automation, I’m not looking to buy a set of sensors, I just want my thermostat to allow me to set custom settings via the app remotely. Guess that’s still asking too much in 2024.Show lessbejammin21
Great and convenient until it wasn’t
I loved this app due to how convenient and easy it was. Being able to control the temperature of our home from our phones no matter where in the world we are gave us peace of mind. Also, getting reminders of when to swap our filter is so nice to have as it kinda checks off something from our list of things to do around the house.
The app worked great for about 2 years until recently we keep getting an error message up one opening the app. Even though you can hit “try again” the same error appears over and over until it decides on its own to stop. I’ve forced closed the app, reinstalled and even checked to see if there are any updates that the app may need but regardless, it shows us the same message. I thought it was just my device but my husband received the same error with the same issues (we both have iPhone 13 Pro Max with the latest iOS). Our thermostat is working fine, we just can’t manage to figure out the issue.
Hoping it sorts itself out or that the app devs see this and maybe reach out.Show lessTheDefective