Unbelievable
Dont understand why a company like Medtronic cant keep up with iOS upgrades. Got a new phone and it doesn't work. And tech support is useless, no update as to when it will be available . Time to get a different CGM. And i wad told since I've had my last auto-ship over 10 days i cant return be sensors. Shouldn't have to oay for something i cant use
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In AppStore it say’s compatible but it’s not
It clearly states it’s compatible with my phone, the iPhone 14 ProMax but the app will not work. It just flashes a banner that says the app will not work with this iOS device.
It’s now been almost two months that the new hardware has been publicly available and still Medtronic is unable to provide a working program or even an expected time for a working program to be released.
The software when you can use it is great but for a multi-billion dollar global company it’s taking WAY TOO LONG for their engineers to write, test, verify and release a working product.
It’s now been almost two months that the new hardware has been publicly available and still Medtronic is unable to provide a working program or even an expected time for a working program to be released.
The software when you can use it is great but for a multi-billion dollar global company it’s taking WAY TOO LONG for their engineers to write, test, verify and release a working product.
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Fix this!
They need to get it fixed so that the new iPhone update is supported by this app. I need my cgm to connect!
It works
From the version history this app looks like it has not been updated in a year . It works but nothing special, when are you going to come out with a Apple Watch app also. When I was in Dexcom I liked being able to see my BG on my watch and didn’t have to get my phone out.
Thank you.
Thank you.
ISO user
I was like if this but I updated my ISO and it stoped working with it I was told they was working on the problem and was going to fix it I have not had one on in two weeks now and I am not happy
Get with it, Medtronic!
The guardian CGM is worthless without the app, and the app doesn’t work with newer iOS versions. I have thousands of dollars in product here that I can’t use without the app. Medtronic needs to step up and keep up with technology.
One year no updates
This is first app I can see that has medical tag, but not getting updated frequently . Version 4.1.1 was updates a year ago. There is no specific feature this app has that closely binds with IOS updates, so I don’t see any point holding next updates so long. Patients looking for you Medtronic team for your ecosystem to be agile.
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Response from developer
Adwiv, because our apps are considered part of a medical device, they're required to go through additional testing once the final version is released, which is an industry-standard. The Guadian Connect app has completed testing and is now compatible.
Need update
Updated to iOS 16. Praying for new update to guardian connect
Update?
Where is the update? Needed it days ago. As a result my numbers are all over the place.
Behind on Updates with IOS
This makes it very difficult when you have sensors that you cannot use because the medical device app is not in line with the most recent IOS updates. It seems the last update was 11 months ago. There have been at least three version iOS since than. Please update asap as it makes the guardian connect useless in the meantime.
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Response from developer
Jdane75, because our apps are considered an accessory to a medical device, we're required to do more testing once the final version is released. Testing has been completed and your app is now compatible.
