Leave a Review Glooko
there is always something broken 😞
This app has a lot of ups and downs… in previous versions it used to crash all the time, in other versions it was agonizingly slow… thankfully these two issues seem to be fixed in the current most recent version. But this time, the issue is that Dexcom CGM data doesn’t sync. It has not synced Dexcom data for the past 4 months. Everything is set up, and I even try redownloading all Apple Health data and stuff like that, but it still doesn’t show up. The app has a lot of potential, which is why I’ve stuck to it for nearly a decade, but I really wish it would "just work" some times…Show lessFelix GV
Developer Response
Hello! Our support team would be happy to help you with the issue you're experiencing. Please contact us at support@glooko.com.Improvements
It would be beneficial to be able to manually add data to the app. I went on vacation and didn’t take my Bluetooth meter, I took a regular meter. I am unable to add that data to my log. Also, when I first got the app, I didn’t pay attention and added a reading for August 8, 2041. I would like to be able to delete this data or at least move it down to the bottom of my data since it’s 17 years in the future.Show lessso not happy 2
Developer Response
Hello! Thank you for your feedback. Our support team would be happy to help you with the issue you're experiencing. Please contact us at support@glooko.com.Very poor
While the Glooko app performs adequately in tracking blood sugar, Glooko’s customer service is appallingly bad and dysfunctional. I have used the Glooko app for several years now to track blood sugar for type 2 diabetes. Recently, the app began displaying a prominent and annoying ad from Pfizer pushing its COVID vaccine. The app has a clickable button where you can ostensibly opt out of these advertisements for 90-days. It does not work. No matter how many times you click, the Pfizer ad remains, obscuring and distracting from medically important information. An email to Glooko’s customer service regarding the problem produced this gem of corporate inaction - with no resolution date in sight!-
“ Thank you for reaching out to Glooko Support!
I apologize for the inconvenience you're currently experiencing. I have escalated this issue to our Engineering team to investigate and determine a root cause and get this issue resolved as quickly as possible. Unfortunately, I cannot provide a timeframe on when the issue will be resolved. However, I will let you know as soon as we have an update from them.
Thanks again!”
I’m switching to the One Drip app today.Show lessJay’s MacBook Pro
Developer Response
Hi there, thanks for reaching out with your feedback. We resolved the issue with the persistent COVID messaging on January 22, 2024. If you are still experiencing issues receiving the messaging, please reach out to us at support@glooko.com. Thanks!