Leave a Review Glooko
there is always something broken 😞
This app has a lot of ups and downs… in previous versions it used to crash all the time, in other versions it was agonizingly slow… thankfully these two issues seem to be fixed in the current most recent version. But this time, the issue is that Dexcom CGM data doesn’t sync. It has not synced Dexcom data for the past 4 months. Everything is set up, and I even try redownloading all Apple Health data and stuff like that, but it still doesn’t show up. The app has a lot of potential, which is why I’ve stuck to it for nearly a decade, but I really wish it would "just work" some times…Show lessFelix GV
Developer Response
Hello! Our support team would be happy to help you with the issue you're experiencing. Please contact us at support@glooko.com.Improvements
It would be beneficial to be able to manually add data to the app. I went on vacation and didn’t take my Bluetooth meter, I took a regular meter. I am unable to add that data to my log. Also, when I first got the app, I didn’t pay attention and added a reading for August 8, 2041. I would like to be able to delete this data or at least move it down to the bottom of my data since it’s 17 years in the future.Show lessso not happy 2
Developer Response
Hello! Thank you for your feedback. Our support team would be happy to help you with the issue you're experiencing. Please contact us at support@glooko.com.Very poor
While the Glooko app performs adequately in tracking blood sugar, Glooko’s customer service is appallingly bad and dysfunctional. I have used the Glooko app for several years now to track blood sugar for type 2 diabetes. Recently, the app began displaying a prominent and annoying ad from Pfizer pushing its COVID vaccine. The app has a clickable button where you can ostensibly opt out of these advertisements for 90-days. It does not work. No matter how many times you click, the Pfizer ad remains, obscuring and distracting from medically important information. An email to Glooko’s customer service regarding the problem produced this gem of corporate inaction - with no resolution date in sight!-
“ Thank you for reaching out to Glooko Support!
I apologize for the inconvenience you're currently experiencing. I have escalated this issue to our Engineering team to investigate and determine a root cause and get this issue resolved as quickly as possible. Unfortunately, I cannot provide a timeframe on when the issue will be resolved. However, I will let you know as soon as we have an update from them.
Thanks again!”
I’m switching to the One Drip app today.Show lessJay’s MacBook Pro
Developer Response
Hi there, thanks for reaching out with your feedback. We resolved the issue with the persistent COVID messaging on January 22, 2024. If you are still experiencing issues receiving the messaging, please reach out to us at support@glooko.com. Thanks!App does not sync with my meter or Apple Health
I’m a US Veteran and use the Veterans Administration or the (VA) for my health care. The US VA provides my meter (Accu-Chek Guide Me) which seems to be incompatible with your App. The App also will not sync to the “Health” app on the iPhone which the US VA uses to sync all of my health care data.
This seems rather short-sighted or in my mind TERRIBLE business sense because the US VA is one of the largest health care providers in the world which seems to indicate to me that you couldn’t care LESS about your Customers! Every day that I use this App (required by the VA) is IRRITATING since it requires me to manually add my data into Apple Health.
Please fix this issue.Show lessBlackbag52
Developer Response
Hello! Our support team would be happy to help you with the issue you're experiencing. Please contact us at support@glooko.com / help@glooko.com.Difficult
Nothing but trouble. System my Dr uses. Old Nano died. New Guide near impossible to set up. Wireless connection kept going back to old meter. Had to follow set up every couple of days. Took months to figure our how to remove old device. Still inconsistent. The single device still says not connected at times. The lancets to be used with new meter do not have zippered place …… if I use new case would have lancets spilling out every time I open the case. Still using old one but strip container does not fit. I begin every day frustrated!!! If I was able to choose testing system GLOOkO would NEVER my choice!!!!!Show lessCLCW46
Developer Response
Hello! Thanks for reaching out with your feedback. We're sorry to hear about the trouble you're having and our team would love to assist you. Please submit a support request to us via email at support@glooko.com.Nice, simple, more than avg features
For a free app, it surpasses expectations for features. Seems very simple to use and connects with devices. Offers you the chance to add notes, how you're feeling and explanations for your usage plus more. It even has food lookup feature! It's DEFINITELY worth a try.
Though, for someone who has complex health issues, this may not fit the bill. If you need to track blood pressure, heart rate, many meds, or other health related issues, this probably isn't for you. Otherwise, it's a great little app.Show lessWhen I Have Something to Say
Developer Response
Hi there! We greatly appreciate your feedback. We're glad you found our app to be useful! Please reach out again if you require anything in the future. Thank you!The app stopped crashing, but is still ultra sluggish
The app used to crash all the time, making it nearly unusable. Thankfully, one of the updates fixed that… now though, the app is still super slow a lot of the time. Quitting it and reopening seems to fix the slowness, for a time… it’s pretty annoying. I’m still sticking to it for now, but hope they get it together and fix these UX issues. This is more important than fancy-looking UI or features, IMHO. Performance is the best feature.Show lessDeveloper Response
Hello! Thanks for reaching out with your feedback. We're sorry to hear about the trouble you're having and our team would love to assist you. Please submit a support request to us via email at support@glooko.com / help@glooko.com.Nice Diabetes Data App
I was turn on to this as starting to use an Omnipod pump, which so far is looking good.
I do wish the app supported data share for other carb counting apps like MyNetDiary or others as part of Apple Health data sharing (i.e., share carb and/or calories for food logging). I appreciate the ability to manually enter in this app but I have a history of data from other sources that I would like to include in charts, trends, etc. as it relates to carb/calorie tracking.Show lessebresie
Developer Response
Hi there! We greatly appreciate your feedback. We're glad you found our app to be useful! Please reach out again if you require anything in the future. Thank you!Horrible update
The latest app update is a major step back in usability. Half the screen is filled with either useless buttons (the connected doctor button is worthless and never needed since they can pull the details directly) or items that cannot be removed (the getting started boxes are broken and cannot ever be completed, so they just waste half the screen)Show lessJimmysays5
Developer Response
Hello! Our support team would be happy to discuss your feedback on the new mobile app design. Please contact us at support@glooko.comNot sure about the last update
I really loved the app but this last update makes it very confusing and more difficult to enter notes and see your 1 week, 2 week, 1 month and 3 month averages. Before it was right there on the home screen, easy to read and change the options, now you have to dig around to find the information. Sometimes keeping it simple is the better option.Show lessStantzt
Developer Response
Hello! Thanks for reaching out with your feedback. We're sorry to hear about the difficulty you're having and our team would love to assist you. Please submit a support request to us via email at support@glooko.com.
