11pets User Reviews

11PETS LTD

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Unable to add medication not on their list

I’m not able to add medication that’s not on their pre loaded list of drugs. None of the vet prescribed medication my animals are using are included in their list and cannot add medication. Will not let you save without selecting a medication. Daft design, glad of the 7 day free trial for the paid app so I could find this bug and cancel my membership.

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Sara-Chiara

5 months ago

Response from developer

Dear Sara, thank you for taking the time to write to us. We have taken care of your request and now you can add custom drugs when adding a medication record or a medication task. Our team have also taken care of other reported issues and is constantly working on fixes and improvements. We would really appreciate you reevaluating your review as our small team is doing its best to respond to your feedback. We are always at your service!

The old app was better

I was really excited to see what the new paid app would offer as I LOVED the old app but sadly, I was disappointed. I don’t mind paying for an app if it is good. After all, the developer has to be paid to support the app but this new app has zero functionality. The weight graph is back to front. You can no longer add vet appointments without having to connect the app to your vet. But in all likelihood your vet is going to be too busy looking after animals without having to complete OTPs for an app! The in app support function does not work. I even emailed support over a month ago but emails are ignored. It’s like now they have your money, they don’t care. Just look at the developer responses to the reviews. Very very disappointed

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msfrostie

7 months ago

Response from developer

Dear msfrostie, we are so sorry to have let you down. Our team has had a rough couple of months but is now back and ready to assist you. The latest version takes care of all the reported issues based on the feedback from our users. Please contact us at support@11pets.com and we will sort everything out and get you back on track in no time.

Super buggy

Tried to give this another chance and downloaded again. Not very promising. First thing to greet you is a low resolution splash screen. One important thing I wanted to use this is adding task for monthly medication. After clicking save for a task, it won’t even save it! Just nothing gets saved. Useless.

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AussieChobie

8 months ago

Response from developer

Dear AussieChobie, we apologize the early stages of the new version was not what we expected it to be. We have had a rough couple of months where apple did not allow us to update it due to some implications that we had to sort. We have now a new and updated version that has taken care of the reported issues. Please contact us at support@11pets.com for further assistance.

Had Promise

This app had promise, the interface was wonky originally. Guess they updated the interface, still wonky and now you are charged for it, if you have more than one pet. I’ll go back to my spreadsheet. I realize everybody has to make a living, but that’s a lot of money when I use it only 3 times a year (3 cats for their annual checkups).

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lizurd

8 months ago

Response from developer

Dear lizurd, we apologize for all the troubles we may have caused. There is now a new updated version that has taken care of the issues reported and allows you to access all of your pets and their data without any charges. Please contact us at support@11pets.com for further assistance.

Cannot use

Since the major upgrade (that I could not have to open for months; I only gave it a try recently after having deleted the app), it has become unusable: freezes, links and buttons cannot be clicked (tapped)… not to mention the many spelling mistakes (analyzes?!? Complete the stepper?!?…) and various bugs (miscalculation of age from date of birth, currency randomly reset to Sri Lanka Rupee…).
I paid good money for this app and feel ripped off.
I just cannot comprehend how this can be available for purchase.

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@gweginoz

8 months ago

Response from developer

Dear gweginoz, we apologize for everything that has happened. We have a new updated version that took care of the issues based on your feedback. Our small team has no intention on taking advantage of you and will gladly refund you if you wish so. We do hope though you give the latest version one more try. Please contact us at support@11pets.com to sort this out.

Ridiculous sign in procedure‼️

Who ever designed this app, simply doesn’t know what he/she is doing! Hire a professional ‼️

RC3hkr

9 months ago

Response from developer

Hello, thank you for reaching out. We released a new version of the app that allows you to access the app as before. It would be appreciated if you could reconsider your review.

Not worth installing

This was once the best pet app but no more …i reluctantly paid 99 euros for a lifetime subscription yet it fails me all the time …i send service emails, nothing has been fixed …trying to enter my dogs heart issues and it just freezes … dont purchase if you want an ongoing health record

abbey1609

10 months ago

Response from developer

Dear abbey1609, we are terribly sorry the initial stages of the new app did not work as expected. We have now a new version that has taken care of the issues you reported. There is no intention of taking advantage of you so please contact us at support@11pets.com so we can sort everything out.

Records/info lost

This used to be a nice simple app. I added a lot of information, details and photos. Most of it has been lost. What a waste.

LindaSThomas

10 months ago

Response from developer

Dear LindaSThomas, we appreciate your opinion and thank you for reaching out. There is a new version now that is worth a try. Feel free to contact us at support@11pets.com for further assistance.

They just blocked two of my pets

Scam…..I have been using the app for almost 4 years and they just launched an update to force you have a subscription, and blocked me from accessing the data I have been putting in the app… I sent a email to support to retrieve that info and they didn’t even bother to answer…. They have an awful customer service and they don’t care about the older subscribers… they are forcing you to pay to access your previous information… I call that stealing… I hate that app… I don’t recommend it at all

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Dario.96

a year ago

Response from developer

Dear Dario.96, we cannot stress enough how sorry we feel for having failing you. Our small team has had a rough couple of months but is now back at your service. The latest version allows you to access all of your pets and their data without any subscriptions. Please contact us at support@11pets.com for further assistance.

Can’t contact support—review is only option

Oh, and one more thing that’s messed up with the supposedly updated app.… I can’t even use the contact us within the app, because the submit button to submit what I’ve typed is hidden by the keyboard on an iPhone. There is no option on the iPhone to hide the keyboard. When I try to scroll or tab or anything outside of the text box, it does not work. I guess you guys would rather not hear from us, than actually be expected to fix things.

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Aquapup

a year ago

Response from developer

Dear Aquapup, we apologize the earlier stages of the new version was not as expected. Our small team have had a rough couple of months of not being able to update the version due to implications. We are now back with an improved version that worth giving it a try. We would really appreciate you revisiting your review once you tried it out. We are at your disposal at support@11pets.com for further assistance.