Leave a Review 11pets
Use to be a great app
Use to be a great app until they recently updated and made a lot of feature payable that was originally free. $6.99 a month it’s a little bit to muchAdryHu
The "new" version is totally bugged out!
I have a lifetime license and paid a lot for it, but I am disappointed with 11pets. First they announced the "new" version, but the App was in a loop for several days... and the website too, just announcing that a new version was coming. I needed to consult the App but it was impossible, it kept looping all the time on just three screens. One of them said that we could remain in the "old" version, however, when selecting this option, a blank page on the 11pets website opened, with an error message. This went on for days! I sent an email to support and there was no response! Finally, they released the "new" version, but it's horrible! Most of the data was not migrated. And what's worse, the data that was migrated was scrambled! For example, in the new App, if I choose the MENU option and then choose CONTACT US, the next screen opens for me to type a text (asking for help) but IT IS IMPOSSIBLE to send the message! the send button is "hidden" behind the virtual keyboard, with no possibility of scrolling the screen to reach the "SEND" button. And this is just the least of the problems. There simply is no longer ANYWHERE the option to go back to the previous version (which was less "modern" in appearance, but more structured and organized). A migration of such magnitude should have been MUCH MORE PLANNED AND TESTED before being executed.Show lessmendesrj
Update ruined my love for this app
I got this app a few months ago because I like keeping track of my animals weight to make sure they’re healthy & hopefully growing as they should. At least from my search this was the only user friendly free app that I could find that would lay out the weights & other info how I’d like. Fast forward to a week ago or so when the supposed update happened & I was essentially locked out of adding my data as well as retrieving my data which was the only place (stupidly) that I had it all compiled. That said, today it finally properly showed it had updated & low & behold they want my money to access more than one of my animals. I’d maybe consider it if I could even look at all the data from all my animals before choosing one to have on the free, but since I can’t I figured out if you choose one, get all the data from it & delete, then you can access another animal, but that was the only way I found that you could access any of your other animals, which means you might as well, get your data from each one & then delete to access the next & find another place because personally this app does not feel like a place worth my time or moneyShow lessSilvaBlue98
Literally not useable
After upgrading, the full page pop-up about the new upgrade doesn’t go away and there’s no way to bypass or close it, leaving the app completely unusable. Please fix this soon.mori_molly
App does not work once upgrade
The app does not work when I upgrade the app, and I cannot access my data. Not recommend.剑三第一苍云
New version doesn’t work at all
The last version worked amazing but now it tells me to upgrade to the new version. When I try to do it it only allows me to open from the store and when I try to open it says to upgrade, but there is no option to upgrade.Excelente
Excelente APP, seria muy importante si se puede agregar fotografías de los medicamentosLufereyc
Developer Response
Hello and thank you for your review. Your feedback is noted. We are always at your service!Revised
The app is free again, thank you for not making us pay for the basic app, it truly is essential for us pet owners. Unfortunately you cannot bypass the ad for the paid upgrade to get to your data, please fix this. There is no “x” at the top of the add to close it out!Llaerec
Developer Response
Dear Llaerec, thank you for reaching out. We released a new version of the app that allows you to access the app as before. It would be appreciated if you could reconsider your review.Best ever
Love itOmara Contreras
Was great
UPDATE: Following developers instructions to retrieve my data did not work, received a blank Excel document.
This was a great app for tracking weight and vaccines, which was solely what I used it for. I don’t need or want to pay for all the bells and whistles. A free version is needed for us long time users who only want the basics. Now I can’t access my account, unless I buy the lifetime subscription, so I’ve lost all of my pets data. :(Show lessA.Sassy
Developer Response
Hello and thank you for reaching out. We released a new version of the app that allows you to access the app as before. Please contact support@11pets.com to get assistance on how to get your data. It would be appreciated if you could reconsider your review.
