11pets User Reviews

11PETS LTD

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Doesn't work after upgrade

I used to be able to track my pets hygiene, this is the ONLY app that has trackers that I can use, I am autistic and this really helps me take care of my dog! After the upgrade I'm unable to track her hygiene and can't even access old records easily, please fix this! Nobody wants to pay for premium and it's too expensive!

Response to developer response: no you literally didn't, there's nowhere for me to use the hygiene tracker, it's not as easy to use at all I can't figure it out!

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Llaerec

a year ago

Response from developer

Dear Llaerec, we apologize for the late reply. Please contact us at support@11pets.com for further assistance.

Très déçue de la nouvelle application

Très déçue de la nouvelle application qui retire la possibilité d’avoir plusieurs animaux avec un compte gratuit. J’ai utilisé cette application plusieurs années et je ne peux même plus accéder aux données de mes animaux.

lisanaconda

a year ago

Response from developer

Chère lisanaconda, nous nous excusons que les premières étapes de l'application ne se soient pas déroulées comme prévu et pour la réponse tardive. Nous disposons désormais d'une nouvelle application améliorée qui vous permet d'accéder à tous vos animaux et à leurs données sans aucun problème. Nous apprécierions vraiment que vous réessayiez et que vous revoyiez éventuellement votre avis. Nous sommes à votre disposition à support@11pets.com pour une assistance supplémentaire.

Lost all my data!

I’ve been using this app for a few years to track health status of my cats. After update I’ve been locked out of it, at first with unskippable banner bug, which they fixed. But now I can’t log in, reset password option also doesn’t work. So I can’t even pay them to get my precious data back, unacceptable.

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BigDataMonkey

a year ago

Response from developer

Dear BigDataMonkey, we apologize the early stages of the new version of app did not work as expected. We encountered some issues that prevented us from updating but we have now resolved everything and we are back with a new version. The latest version shouw allow you to log in and access your data without any problems. We would really appreciate you giving it a try and eventually revisiting your review. We are at your disposal at support@11pets.com for further assistance.

Was Great, Until the Update

Loved this app, and have had it for years. Following this latest “update” I began the process of offloading what data I can so I can delete it. Sadly I’ll likely still lose years worth of history. The update not only doesn’t look good (imo) but it’s barely functional at all. Locked out of opening/viewing countless records and images. Most sad is the loss of ability to generate reports for various contexts (pet sitter, vet, etc) , I don’t want to “invite” people to see everything at any time, I want to generate a file based on what they need. Sad to see they did away with some of its best features.

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Sarah ROSENCRANS

a year ago

Response from developer

Dear Sarah ROSENCRANS, thank you for reaching out and we apologize for the late reply. Our small team has had some rough couple of months but now is back to assist you. We have a new version that takes care of the issues reported and is worth another chance. We are at your disposal at support@11pets.com for further assistance.

Freezes

Every since the app updated w. It’s new format, it has been freezing every time I try to record a task. I hope this is fixed very soon because I use this everyday and since the update, I can’t.

Bubbles722

a year ago

Doesn't work after upgrade

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Llaerec

a year ago

Response from developer

Dear Llaerec, thank you for reaching out. We released a new version of the app that allows you to access the app as before. It would be appreciated if you could reconsider your review.

Doesn’t work since they upgraded

It was a great up before. Then they upgraded made it payable and since then nothing works. Can not add tasks, vet visits, reminders because it doesn’t save them. Completely useless. It’s such a shame as it was the best app before.

AdryHu

a year ago

App works ok - just far too expensive

I quite like the app but there is no way I can justify spending that amount of money when I can easily track their meds etc in my calendar or notes. It's a shame, I've used it for a number of years but can no longer as I have three pets and they will now only allow one for free.

Emmakh99

a year ago

Response from developer

Dear Emmakh99, we apologize for the early versions of our app and the problems they have caused. Our latest version allows you to access all of your pets and their data and has taken care of the issues. We would really appreciate you reevaluating your review once you given it a try. We are at your disposal at support@11pets.com for further assistance.

No longer usable

App is buggy and doesn’t allow me to cancel subscription. Data entries are incorrect or missing.

Elle374838

a year ago

Response from developer

Dear Elle374838, we are so sorry the early stages of the new app were not working as expected. Unfortunately, our small team had some problems that did not allow us to update it since now. The latest version though has taken care of the reported issues. Feel free to contact us at support@11pets.com for further assistance.

Not worth it

this app is useless now that my pets info is being held hostage for ransom. No warning to prior users they were going to lock all the pets info behind a paywall.

holly flac