i cant register
Response from developer
Hi, In order for us to review the situation you are experiencing, we would like to help you if you can send your phone number that we can contact you via the "Feedback" option in the application or contact@homewhiz.com e-mail address, your e-mail address information you use in the HomeWhiz application and the details of the subject.
Give us back the old version.
You had a good thing with the previous version of the app but in your efforts to make it better you ruined a good thing. Roll it back so we can actually use it.
Quite possibly the worst app I have ever experienced
Registering an account
Numerous privacy issues here. Why they need so much personal information for a washing machine remote control is beyond me.
Setting up washing machine to work with it
It’s great, I follow the instructions and manage to connect my phone to the device (app developer, please use the standard way of connecting a Bluetooth device instead of this awful in app way).
The washing machine shows up as a device.
But and here’s where the bad experience gets worse. All I get is “you must enable remote control using the button on your device”. Yeah are we talking my phone/tablet or the appliance? Because remote control on the appliance (washing machine is on, Bluetooth icon is steady (not flashing)). But I still can’t connect
App developer
Please look at other smart home apps to see how it should be done, for example apple’s home app, Phillips Hue, Nest or Kasa. While none are perfect at least they work.
Recommendation
After 45 minutes I simply gave up. Save yourself the time and frustration, there’s a reason why this app has so few stars. Avoid.
Response from developer
Hello , we are sorry for the experience you have had. We would like to examine the situation you are facing. To give support in your local language by our local after sales teams, would you please share the details of the subject and your HomeWhiz e-mail address via Contact form under “Support Center” option in the application. Thank you.
Terrible app !!!
This is an awful, awful, dysfunctional and broken app, at least with my iPhone Xr and the Beko W/D, after the long winded installation chore, I had it paired, I admired my new screen on phone saying cycle time left and pause button! Now you’d want to try something, wouldn’t you? I touched the pause button on phone and it paused machine! Yay! it works! My triumphant glee was short lived when I touched the pause again to restart ( it showed play icon ) it didn’t work! I had to go to machine to re-start it! Kind of defeats the object !
I think the app also looks hideous, very amateur for a global brand!
For those brave enough to try this app, here’s a few tips:
Photo the label with s/n before starting machine because you need door open to read it!
Lid = Door
Its the little 8 digit No. not the big 8 digit.
Email confirmation goes straight to spam!
Expect a generic response from the app devs saying please reply to support link in app! How about the app devs CONTACT US via our registration email details!!!! And show they give a SH*T!
1/10
Response from developer
Hello, we are sorry for the experience you have had. We would like to examine the situation you are facing. To give support in your local language by our local after sales teams, would you please share the details of the subject and your HomeWhiz e-mail address via Contact form under “Support Center” option in the application. Thank you.
Can’t connect
Response from developer
Hello, we are sorry for the experience you have had. We would like to examine the situation you are facing. To give support in your local language by our local after sales teams, would you please share the details of the subject and your HomeWhiz e-mail address via Contact form under “Support Center” option in the application. Thank you.
New update has ruined the well working app!
Response from developer
Hello there, We are sorry for this experience you have had since the last update. The application will be updated as soon as possible. For a quick solution, you can remove the application from your smart device and continue using it again. Thank you for your feedback..
Usability is non-existent
Response from developer
Hi, In order for us to examine the situation you are experiencing, we would like to help you if you can send your phone number, the e-mail address information you use in the HomeWhiz application, and the details of the subject, via the "Feedback" option in the application or via the email address contact@homewhiz.com.
No longer works.
Response from developer
Hello there, We are sorry for this experience you have had since the last update. The application will be updated as soon as possible. For a quick solution, you can remove the application from your smart device and continue using it again. Thank you for your feedback..
Awful since update
Response from developer
In order to examine the situation you live in, we would like to help if you can send your phone number, the e-mail address information you use in the HomeWhiz application, and the details of the subject, through the “Feedback” option in the application or via the email address contact@homewhiz.com.
Terrible App update June 2020 Turkish language used in menu options and start options as well
New app would not load, kept crashing so deleted app and downloaded new version again, this worked ! You are supposed to be able to load previous ‘family’ settings easily but still had to reload washer details/ serial no etc again, after several attempts and 30 minutes successfully regained access to my previously working remote app.
Ah cannot set timer to run washer at a set time the next day, it defaults back to present date and time and runs machine then, not when I e we want.
Some of the menu options and ‘buttons’ to set timer etc are in TURKISH!!!! Not a language I’m good at, Jockanese and UK English only I’m afraid. Even the page headers for the legal definition page is in TURKISH!!!!
Have tried setting a ‘rule’ to enable the washer to run next day, even with that the rule settings are ‘OPEN’ and ‘CLOSE’ when in reality it appears to mean ON and OFF .
In short taken a app that eventually worked and re-coded it to be crap again.
At least I think I can start to understand the meaning of a couple of Turkish words
Response from developer
In order to examine the situation you live in, we would like to help if you can send your phone number, the e-mail address information you use in the HomeWhiz application, and the details of the subject, through the “Feedback” option in the application or via the email address contact@homewhiz.com.
