PLEASE revert back!
The updated mobile app is a TERRIBLE user experience. Everything takes up too much space requiring unnecessary scrolling to get the information needed.
Data takes up too much screen space
The latest version of app takes up too much screen space. A simple debit from checking account takes up 10 lines! This means you have to scroll forever to view recent transactions. Keep it to two lines , and give option to drill down!
Was good for a day
Update was good for a day. I like the way it looks, but now I can’t communicate with third party communications. And the quick balances won’t ever load. Very disappointing
Not impresed with new version
The previous version was organized and clean, intuitive and you could navigate it easily. Not the new version unfortunately. But the two stars really are because the app does not allow you to do budgeting. I have to use and external app for that purpose which requires that I give them access to my bank to obtain balances. This app only allow to add notes to the listed expenses
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Won’t stop closing
Since the update, the app immediately closes after logging in. The update does look nice but could use a Zelle in app option.
Glitchy
The update that occurred recently has us changing our passwords on multiple occasions and on multiple devices. Not sure why this occurring.
The app says ID passwords not recognized after multiple attempts to gain access to the accounts. Please fix.
The app says ID passwords not recognized after multiple attempts to gain access to the accounts. Please fix.
Help!!!
I can’t open the app!!!
Mobile deposit is awful
The mobile deposit portion of this app is awful. Will always take the picture of the front but will fail 9 out of 10 times on the back picture. Same light and background as the front, even trying multiple lighting and backgrounds does not help. They need to fix this issue
🚫Avoid this credit union 🚫
1. Agents are condescending and if you ask questions they proceed by screaming at you (no exaggeration). Pitiful customer service
2. Wayyyyyy to conservative. I have a 700 plus credit score and they gave me a $500 credit card ….woo. Let it collect dust in my drawer for almost a year. Credit line increase? Nope denied 😂
3. Louisville resident ? Choose another credit union and you’ll thank me later
2. Wayyyyyy to conservative. I have a 700 plus credit score and they gave me a $500 credit card ….woo. Let it collect dust in my drawer for almost a year. Credit line increase? Nope denied 😂
3. Louisville resident ? Choose another credit union and you’ll thank me later
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Face ID
Face ID options stopped working all of a sudden. When I went to turn the setting off and back on it says “Use Unavailable ID” as the option instead of “Use Face ID” and even after turning it off and back on, nothing.
