DO NOT USE
DO NOT BOOK FOR CATS. A groomer ripped out one of our cats claws. He lied about the severity of her injury and did not inform us of the truth of the situation. We thought he maybe cut the quick on her claw, but after it didn’t heal for 2 weeks we brought her to the vet who revealed that her claw was entirely ripped out. Our poor girl has been suffering from essentially a backyard de-clawing and we have no way of holding him or Groomit accountable. On top of that, we provide written instructions on how to groom her and he didn’t follow those. Our cat has never received bad behavior reviews, she is incredibly sweet and we have never had an issue with her getting groomed. This was pure negligence, if not abuse. I have never experienced something like this from a groomer. We’ve used Groomit before and had 50/50 luck with their groomers following instructions, but now it’s obvious they do not care who they hire and provide no training to these people. It’s clear they don’t care about cats or safety or anything, do not make the same mistake I did.
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STAY AWAY
My experience with this company was honestly absurd. People surprise me everyday with the ridiculous behaviors the exhibit.
My groomer Angelena in Phoenix AZ showed up to groom my dog in my bathroom (I booked a van) to start. I work from home so the whole point of booking a van was to to have this going on while I’m working🤣 Anyways, she had a small handful of accessories. Obviously not everything she needed because she had to use my hair dryer.
I let her do her thing and after she was done she put my dog in her cage, knocked on my office door, said bye, and left.
Time to describe the state my dog was in. My dog had several small cuts, fully shaved rear legs, an untouched front half of her body with matting still intact, and a halfway shaved head? The instructions were slightly shorter all around same length. Oh ya she left a mess in my bathroom too. So basically I payed $208 for some stranger to hangout in my bathroom for two hours, make a mess, injure my dog, and destroy my dogs coat. She didn’t say ANYTHING the whole time or even ask what we thought. Probably because she knew what she did was wrong.
In conclusion, STAY AWAY. The BBB needs to investigate this company and at the very least the groomer who came to my house needs to be fired.
My groomer Angelena in Phoenix AZ showed up to groom my dog in my bathroom (I booked a van) to start. I work from home so the whole point of booking a van was to to have this going on while I’m working🤣 Anyways, she had a small handful of accessories. Obviously not everything she needed because she had to use my hair dryer.
I let her do her thing and after she was done she put my dog in her cage, knocked on my office door, said bye, and left.
Time to describe the state my dog was in. My dog had several small cuts, fully shaved rear legs, an untouched front half of her body with matting still intact, and a halfway shaved head? The instructions were slightly shorter all around same length. Oh ya she left a mess in my bathroom too. So basically I payed $208 for some stranger to hangout in my bathroom for two hours, make a mess, injure my dog, and destroy my dogs coat. She didn’t say ANYTHING the whole time or even ask what we thought. Probably because she knew what she did was wrong.
In conclusion, STAY AWAY. The BBB needs to investigate this company and at the very least the groomer who came to my house needs to be fired.
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Waste of time and not truthful
I went through the entire process to sign up which is a bit lengthy but reasonable to get a txt saying a groomer had be found which was a lie because then I got a txt saying they could not find a groomer at my time and offered me a slot 4 days from now. This after collecting 130 plus bucks from me and me waiting thinking I had a groomer. They should tell you before they make you fill out the forms and collect payment.
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