Waste of Money
I had the app on my son’s phone to use the specific location tracking. It is hidden and his phone is restricted (iPhone parental controls) so he cannot delete the app. I used the general location feature on my daughter’s and spouses phones. My son was able to turn off his location or goes in airplane mode even with iPhone restrictions on, which renders this app useless except for the general location finder. In June the general location finder could no longer locate my daughter or son’s phones and it changed the name of each family member within the app to my name because I am the account owner. Now when I look at the app it shows my name on all 4 phone lines and there is not a way to change this that I could find. Last week the general location stopped locating my spouses phone. I can still locate my spouse and daughter using the iPhone ‘find my phone’ so know their locations are on. Despite deleting and redone loading the app and deleting the phone lines and adding them back on the app, this app does not work at all. I am cancelling the app it is not worth the $10 per month when the only function is my own location, really? Plus, I feel a refund is owed for the past month the app didn’t work at all on my kid’s phones (message is unable to locate device). Waste of money and worst developed app I’ve ever used. Sprint needs to just terminate this app and stop ripping people off. I gave it 1 star because a 0 star rating was not available.
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Just being honest
I myself am a sprint customer that has no problem and trying out Sprint products. Yeah honestly if this device worked all the time it would be perfect but because I have to reboot the device at least every other day in order to make sure the data is being transmitted from the device to my phone. Because of this issue I have to be honest it doesn’t deserve a 5 star rating but a 3 star rating. But if Sprint resolve this issue of connectivity I would definitely give it 5 stars.
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Disconnects every week
So I like the accuracy of the app when it’s time to track my son’s phone, however when I was being sold the app the lady told me “you don’t have to download the app just add your relative and you’ll be able to locate the phone” and I did it and it was impossible to locate it without downloading the app in his phone. Then every 3 days he gets notifications “safe and found has been using your location” and my son changed that option to “while using the app” so what’s the purpose to have this on his phone if he still disconnects the location permit and I have to start the process all over again. I add that he’s as “child” in my app so why can he make this changes. Just very frustrated with that.
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Response from developer
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to Safe&Found@sprint.com.
Ok
I have had this for close to a year and my parents allow me to do stuff without tracking me every second but a couple months ago it would take me out of our circle and it would take forever to get back into the circle but it works very well
Decent
I would have to say this app is doing the job so far. However, i would like to see the app act more like a “parental control” app. The feature of blocking apps and from down loading additional ones is great! However, i would like to be able to track the internet usage of my child, or block any potential inappropriate website that could be listed. Would this be an added feature? Website blockers? Better use of screen time set ups? Just seems like the app need to be a little more friendly for families since this is a “Sprint” app! Just curious! I’m going to give this a shot for the 30 day trial.
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Response from developer
Thank you for your suggestions and review. If you have any questions please contact our care team at Safe&Found@sprint.com so we may assist you.
All around bad!
I have had every locator app sprint has had and this one by far has to be the worst one. Only accurate location given is me when I’m looking for my son. Every time I go to locate him it defaults to a location he hasn’t been in 4 months, hit locate now and always states can not be located. Have to go out of app then back in and try and hit just the map to find him and then it’s a 50/50 chance I will get a location anywhere near him. I have even had him with me with phone on fully charged, location on, and it stills tells me he can not be located. Going to delete app!!
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Response from developer
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at Safe&Found@sprint.com.
App bugging me
The app was recommended by sprint customer service. To many steps to locate our family members. One family member is located constantly in the same place. Even if not there! Really wish this issue gets fixed, soon. Family Locator app was better. Paying more for Safe and Found expect better service.
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App not locating the tracker!
I recently got a tracker when I purchased my new phone and I didn’t open them immediately but a few days ago since my daughter was going back to school I decided to open them and download the app everything worked fine for a few hours then all of a sudden the app was no longer tracking the tracker I have been calling and texting customer service everyday since and got no help! I’m trying to figure out why the app map is blurry why can’t it locate or ring my tracker is it the app or the tracker what is it?
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Not what it used to be
It seems with every upgrade and improvements I like this less and less. It gives me harder times to track people. It constantly tells family members they no longer are in the group and I have to send out another request for them to join. (Annoying) and now they have live tracking which the mention will eat at your battery life but they don’t give you a way to turn that off. I intend on calling them tomorrow and if they don’t have a way to turn it off I’ll be cancelling this service
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Unreliable
Was told we could track our daughter's location, have some control over her device... The thing goes 24 hours or more sometimes without being able to locate her device. It's a Monday right now, and it hasn't recognized her phone since Thursday. Going to have to uninstall and reinstall the app. Again.
Not worth what they're charging, but we've kept it only because it is nice to be able to find our daughter (or more accurately, her phone), but it's getting ridiculous.
As far as device control goes, it recognizes my daughter as an adult but will let me block my wife. Even after 3 uninstall and reinstalls.
Fix the app.
Not worth what they're charging, but we've kept it only because it is nice to be able to find our daughter (or more accurately, her phone), but it's getting ridiculous.
As far as device control goes, it recognizes my daughter as an adult but will let me block my wife. Even after 3 uninstall and reinstalls.
Fix the app.
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