Cloud?
This camera system is too expensive not to have an actual “cloud” functionality when the camera is in “parking mode”. I brought the camera on the premise that you would be able to view “in the comfort of your living room” as you falsely advertised...even went as far as buying an external battery only to find out this is not the case...your competitor Blackvue does offer this functionality and I’m honestly feeling like I ripped off. The camera quality is great, rear camera as well(which I have installed in the interior) work amazing at night. The fact that you cannot view what’s going on with the camera “on demand” is VERY disappointing...so now I am stuck with a $700 camera system that I can only see AFTER something occurs...really thinking I should have brought the Blackvue but it is too late for that...and what is the new “function” that has been added in the new update because I do not see it
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Response from developer
Hello There, Please note that the Dash Cam is not able to relay any Cloud information without being connected to the Internet. Since the Cloud is a free service the Internet Connection must be provided by a Smartphone/Vehicle Hotspot. Unfortunately we do not yet offer Remote Viewing while the Dash Cam is not connected to the Internet. This is something that we are working on and potentially bringing to the market in the future. Please reach out as we'd love to hear your opinion. support@thinkware.com
Absolute Mess of an app
So every time I try to login (same with sign up) in the app it just crashes immediately, then I have to re connect the camera. Please fix this ASAP
Works as expected
This app works as expected. It’s annoying how it does not connect your phone to the dash cam automatically. You have to go into your settings and connect to the dash and WiFi when you want to see the live feed. However the performance is good. The dash cam camera is a bit slow but that is better I guess. To capture any kind of collision in slow motion. If you guys can figure out an update to automatically connect the dash cam your smart phone it would be greatly appreciated. The dash cam I bought is a F800 and it works very well with this app. It has it quirks and bugs but it takes a while to warm up to it.
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Response from developer
Hello There, We do not offer the Auto-Connection with WiFi as when connected the device stops recording until the WiFi has been disconnected. Hotspot can be connected while driving and this can be set to Automatically connect. Please contact us by Email: support@thinkware.com Phone: 1-844-865-9273 if you have any other questions.
Using with F800 Pro
Recently had installed the F800 Pro front and rear. The quality is amazing from the cams and the app provides reasonable control over the basic set up functions. However the Thinkware cloud feature seems to be non existent. The Geo Fence aspect constantly tells me that no registered cams are detected! I have registered the cam on the website. I think the app needs a little work to be more intuitive. Please fix geo fence feature.
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A bag of dicks
Needs to fix the disconnects when scrolling through the video playlist. If scrolled too fast the app disconnects. Please address as I’m sure this can easily be remediated.
UPDATE!
The new firmware is much faster with less crashes. Added a star since I can now go back 2 full days of motion sensor footage without having the app crash. It did crash one time though so I don’t think we’re 100% yet.
UPDATE 12/22
Newest app update crashes more. Dropping a star.
UPDATE 3/31
App now not usable for viewing motion detection sorted videos. When you click on a video the app crashes. Reducing my 3 star review to a 1 Star. Thinkware keeps making this thing worse with every update.
UPDATE!
The new firmware is much faster with less crashes. Added a star since I can now go back 2 full days of motion sensor footage without having the app crash. It did crash one time though so I don’t think we’re 100% yet.
UPDATE 12/22
Newest app update crashes more. Dropping a star.
UPDATE 3/31
App now not usable for viewing motion detection sorted videos. When you click on a video the app crashes. Reducing my 3 star review to a 1 Star. Thinkware keeps making this thing worse with every update.
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Nice App
The app is nice but it has some broadband quality issues. For example, when connecting to the DASH CAM Thinkware F800 PRO and viewing an Image. Most of the time the image is blotchy or unrecognizable. Further, the application has difficulty staying connected to the DASH CAM.
Once you’re able to download the image to your phone (iPhone) in my case. The image views perfectly.
Once you’re able to download the image to your phone (iPhone) in my case. The image views perfectly.
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Just so that it is clear
The WiFi connection that they keep pushing. Is a WiFi that the camera creates, so that your phone can connect to it. While you are in the vehicle. It doesn’t mean that you can watch those live videos as stated from the comfort of your living room. You have to be in vehicle. Or you could just look out the windshield window. ... lol. Useless cloud.
Updated: Better. But still a little sticky. I don't know if is the app. Or the camera. But the saved setting don't always stay saved.
And the pro is out. Where is the firmware update?
Original 2*s: First. For the users having issues setting up the hotspot. Once you get to to phones hotspot setup. If is on turn it off and back on. Camera will take like 30 seconds to connect. The light will go from blinking blue to solid blue. The phone might not show the banner right away. But if the light is solid. It should be connected.
App crashes constantly on an iPhone 6.
Scrolling through the list of videos has to be done slowly or.. crash.
For the amount of money they charge for this cam. It shouldn't feel like I got it 10 years ago. Get with it.
Updated: Better. But still a little sticky. I don't know if is the app. Or the camera. But the saved setting don't always stay saved.
And the pro is out. Where is the firmware update?
Original 2*s: First. For the users having issues setting up the hotspot. Once you get to to phones hotspot setup. If is on turn it off and back on. Camera will take like 30 seconds to connect. The light will go from blinking blue to solid blue. The phone might not show the banner right away. But if the light is solid. It should be connected.
App crashes constantly on an iPhone 6.
Scrolling through the list of videos has to be done slowly or.. crash.
For the amount of money they charge for this cam. It shouldn't feel like I got it 10 years ago. Get with it.
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Response from developer
Hi There, We are sorry to hear about the problems that were occurring when using the app. We have made a bunch of improvements since March which should of fixed any bugs or crashing that you were experiencing. If you are still having any issues with our app please contact us by Email: support@thinkware.com or Phone: 1-844-865-9273
Fix playback
The app only allows to play one video per connection. Then I have to close the app entirely and reopen it. Otherwise it just keeps loading and then reverts back to the main menu. Very annoying to review videos.
IPhone 6s Plus.
Update: it works only if you turn off cell data and use it through WiFi. But only for a few minutes.
IPhone 6s Plus.
Update: it works only if you turn off cell data and use it through WiFi. But only for a few minutes.
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App makes camera into junk
The camera is good when it works, the app is terrible. The app only connects with your camera in airplane mode so you have to turn airplane mode on and manually connect to your camera every time you want to view a video. Also, your record settings will randomly get reset and won’t record in parking mode when you need it the most. Buy a different camera with a decent app or a camera with no app at all.
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Buggy firmware / software makes product user unfriendly
Latest version of your app with F800 and latest firmware, still get “an error occurred. Try again” when exporting a downloaded video. Did not have this with the F750. Same problem prior to your updates to this app 1 week ago. Quality of this software / firmware has been slow to market.
I will re-rate when applicable.
I will re-rate when applicable.
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