Leave a Review THINKWARE CLOUD
Works as expected
I installed a F200 about a week ago and downloaded the app, and it works great so far. Once you connect your app to the dashcam through its own “internet”, you could watch a live view of both the front and rear cameras. I like how I could view and download videos that the dashcam recorded, and even export them to my iPhones’ gallery, all through the app! The dashcam and app work great so far, and I hope it stays that way.Show lesshangryboi99
Developer Response
Hello there, Thank you for providing the positive feedback and review.Wifi keeps disconnecting
Hello this is my very first dash cam I have ever bought. The quality is great no complaints whatsoever. However one annoyingly frustrating issue is it keeps disconnecting when connected to my phone through wifi. After a bit of search I realized it has been an issue for a long time? Do you guys plan on fixing it? Because I really really want to like this as a whole package but keep disconnecting from wifi is a major let down for. I’d really appreciate if you guys take action on thisShow lessMujtaba Mujeeb 1491
Developer Response
Hello There, Please reach out to our support team as we'd be happy to answer any concerns or questions that you may have. Email: support@thinkware.com Phone: 1-844-865-9273Cloud not working
I’ve had the F800 pro since it was first released and was very disappointed that it’s described as a Cloud device and find this very miss leading. As of July 2019 the only cloud features that work are firmware update via app, speed camera data base upgrade plus geo fence. I got excited when this app release included “Added remote live view function” however again left disappointed as it doesn’t work. Maybe I need to spend another £350 and upgrade to the Q800 F&R to get true Cloud functionality?
What I class as a cloud connected dash cam:
Remote live view - allows user to view the camera away from the vehicle
Incident video upload to cloud - uploads incidents to the cloud for remote viewing
Come on Thinkware you need to do better!
Update: strong impact videos now upload!!! 😁Show lessTonyspug
Developer Response
Hello There, Please reach out to our support team as we'd be happy to answer any concerns or questions that you may have. Email: support@thinkware.com Phone: 1-844-865-9273Hotspot connection
I have followed the instructions exactly and yet cannot get the q800pro to connect in the app through hotspot, either the app freezes, or can’t connect, can’t get the cloud feature to work the app says this camera isn’t registered for this feature when i tried do so online your website says this model must be done through the app when connected in the car, that doesn’t work either, i went with Thinkware because i got a great deal at BestBuy, as previous poster those with Blackvue seem to have easier and more features, this kind of money for dash cams i think should be easier and have more functionalityShow lessepicurus_E
Developer Response
Hello There, Please reach out to our support team as we'd be happy to answer any concerns or questions that you may have. Email: support@thinkware.com Phone: 1-844-865-9273Glitchy At Times, But Does Work
Honestly I like this app and the camera system I have. The app can be a little glitchy at times when connecting the camera, but other than that I have no complaints. I usually have to force close the app three or four times and then it will finally connect. Once connected I have no issues at all. I even had video evidence that one of my children used my car without my permission and got caught (it is not like the camera was hiding and they just thought I don’t check it often when I do.)Show lessBaristaMouse
Developer Response
Hello there, we appreciate your feedback on the app connections and for the positive review!Functional but UK Support is limited. App is buggy
The app is ok, it can connect to my F800 Pro but it seems to be riddled with bugs. It constantly disconnects from the camera every time to try to update the safety camera locations and crashes the app. Does the same when trying to update the firmware.
The most annoying feature is that the database (hosted by cyclops) is massively out of date, i’ve been informed that the thinkware side of the database is only downloaded from Cyclops once every 6mths which I think is appalling.
I have the Cyclops app on my phone and the updates are applied almost immediately.
UK support don't seem to know whats going on as the main support team are in Korea. For such an amazing camera that seems to be at the very top position amongst its competitors, the after sales and technical support is shocking.Show lesssc00byd00byd00
Developer Response
Hello There, Please reach out to our support team as we'd be happy to answer any concerns or questions that you may have. Email: support@thinkware.com Phone: 1-844-865-9273I'm Happy There's No Real Cloud Storage
If there had been a requrement to use cloud storage for my dash cam data, I would not have bought the product. Where and when I drive, and in what style is nobody else's business. All cloud data is hackable, and vendors often sell or share uploaded data. Keep data OFF the cloud so it stays secure. As far as controlling the camera remotely with an app -- WHY?Show lessSawdust & Noise
Developer Response
Hello there! Thank you for providing the positive feedback and review!Terrible
After paying all that money for a dash cam which in itself is fantastic however the app has plenty on things missing, connection issues, once connected you can only view videos recorded after downloading them which takes ages (one video on average 10 minutes) which often crashes. Very disappointed and feel very let considering everything I was promised it could do it doesn’t!Show lesspaulmgsmith
Why does this cost a fortune to not be able to view from home.
When I bought this camera system I was told it had a cloud feature. That is a joke! It nearly lets you connect while in the car via WiFi or hotspot. But if I set it up on my hotspot device it says connected to internet, but I don’t know what the point of that is because it’s not like I can get on my app and see what’s going on around my car. False advertising at the max.Show lessjoshua201991
Cloud?
This camera system is too expensive not to have an actual “cloud” functionality when the camera is in “parking mode”. I brought the camera on the premise that you would be able to view “in the comfort of your living room” as you falsely advertised...even went as far as buying an external battery only to find out this is not the case...your competitor Blackvue does offer this functionality and I’m honestly feeling like I ripped off. The camera quality is great, rear camera as well(which I have installed in the interior) work amazing at night. The fact that you cannot view what’s going on with the camera “on demand” is VERY disappointing...so now I am stuck with a $700 camera system that I can only see AFTER something occurs...really thinking I should have brought the Blackvue but it is too late for that...and what is the new “function” that has been added in the new update because I do not see itShow lessYou got me THIS time...
Developer Response
Hello There, Please note that the Dash Cam is not able to relay any Cloud information without being connected to the Internet. Since the Cloud is a free service the Internet Connection must be provided by a Smartphone/Vehicle Hotspot. Unfortunately we do not yet offer Remote Viewing while the Dash Cam is not connected to the Internet. This is something that we are working on and potentially bringing to the market in the future. Please reach out as we'd love to hear your opinion. support@thinkware.com
