App good-ish, but not user friendly
There was a lot of work put into this app.
But unfortunately, not so much thought or work on the end users, for example,
the intercom displays that is with this app at the doors.
My home, Optima, feels like we’ve been involuntarily used as a test group for almost 2years now. Ugh.
Why would you put a QR code to scan in a basement where there is little to no 3G/4G/5G coverage?
But especially when, you’re not meant to scan this QR code at all, but somehow supposed to know to only press the touchscreen to prompt up a different display that asks for a PIN CODE to enter.
Ah, but there is no PIN CODE as such,
the PIN CODE is your phone number that you registered with at the guardhouse, but if that’s lost on you as a random visitor that is where you’ll call residents which will need to verbally explain this repeatedly or they just mark the delivery as no access.
You can imagine that this isn’t ideal.
It’s not what you would expect if there’s a flashy touch screen with an app at your condo.
What kind of high tech system with a display needs to have notes pasted up around it to explain it?!
It sort of defeats the whole purpose of having it.
It’s been a journey having this intercom system.
A journey of angry and frustrated delivery guys, a journey of running to the basement to open because they don’t want to hear it, they don’t care after that point they only demand you either come down or I’ll leave. It’s not very nice.
I cannot recommend it.
It’s just not yet all the way there of what this needs to be. Hm. Fix it?
But unfortunately, not so much thought or work on the end users, for example,
the intercom displays that is with this app at the doors.
My home, Optima, feels like we’ve been involuntarily used as a test group for almost 2years now. Ugh.
Why would you put a QR code to scan in a basement where there is little to no 3G/4G/5G coverage?
But especially when, you’re not meant to scan this QR code at all, but somehow supposed to know to only press the touchscreen to prompt up a different display that asks for a PIN CODE to enter.
Ah, but there is no PIN CODE as such,
the PIN CODE is your phone number that you registered with at the guardhouse, but if that’s lost on you as a random visitor that is where you’ll call residents which will need to verbally explain this repeatedly or they just mark the delivery as no access.
You can imagine that this isn’t ideal.
It’s not what you would expect if there’s a flashy touch screen with an app at your condo.
What kind of high tech system with a display needs to have notes pasted up around it to explain it?!
It sort of defeats the whole purpose of having it.
It’s been a journey having this intercom system.
A journey of angry and frustrated delivery guys, a journey of running to the basement to open because they don’t want to hear it, they don’t care after that point they only demand you either come down or I’ll leave. It’s not very nice.
I cannot recommend it.
It’s just not yet all the way there of what this needs to be. Hm. Fix it?
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Response from developer
Hi Haidisen, Thank you for your feedback. We’re sorry to hear that you had a negative experience. We want to assure you that we take all feedback seriously. Please reach out to us at ray@icondo.asia or drop us feedback via the feedback feature on the app (select category: iCondo technical support) to allow us to further assist you. Looking forward to hearing from you soon :)
