I made a mistake
I was on vacation & wanted to rent a bike. I downloaded this app by accident not realizing that this wasn’t the app I needed, this was for a city I was not in. I made a purchase & then realized it was the wrong app for where I was. I contacted customer service & received a very nice response & my refund was back in my account within 24 hours of contacting them. It was such a positive experience that when I visit the city this app is for I fully intend to rent a bike with this app.
Thank you for a pleasant outcome to something I feared would be a hassle.
Thank you for a pleasant outcome to something I feared would be a hassle.
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Love it! Made my boston journey multiple times as enjoyable.
Bluebikes has helped me explore boston and surrounding areas like no other. The flexibility to move around any part of the city with the confidence that if I get tired, I can park it at a nearby station and use another form of commute is priceless. I realised that biking is not as tiring and I was able to bike for more than an hour on many occasions without tiring myself. The quality of bikes, the nice and smooth gears and ergonomics helped in a lot of ways.
I’m so grateful this service exists!
I’m so grateful this service exists!
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Reasonably good service for a reasonably good price
So far it’s been mostly good riding blue bikes. It’s convenient and it’s easier than actually owning a bike in some ways because you don’t have to deal with your bike once you get to a location. I’m taking off one star due to lack of availability of bikes at my home location near the Somerville hospital, as well as some broken bikes that I ended up riding that were not labeled as such and made rides quite unpleasant. If these factors were improved though it certainly would be five stars for me.
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Avoid!
I should have read all the reviews before daring to rent a "city bike". I can't understand how this company gets away with charging customers for errors that arise from their own logistical challenges. Can't the city of Boston demand of their contractors, something better for their citizens? I am having the exact same experience that other users here. Rented 2 bikes, had to ride more than 5 extra miles than my original plan as the 5 different docking stations that we found were either full or not "online", returned both bikes at the same time in the same docking station, received a notification in the app that the ride was done, but then the next day I noticed that a timer was still ongoing in the app. Come to check, the trip is still open for one of the bikes. Customer service tells me that I never returned the bike and that I will be liable for the $1,200 penalty. No solution offered other than "return the bike to the docking station", I went back the next day and no bike with the mentioned number is to be found. This is very frustrating. Please don't ever use this system, but if you absolutely have to, document everything, record videos and take photos. Sadly, Do not trust this company. And cover all your bases.
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So convenient
I ride around the city with these bikes and they are fantastic. I actually get between Cambridge and Boston just about anywhere faster than in my car!!!
I love it!!
I love it!!
Great city bike service!
Having the ability to jump on and off bikes without fear all day has been awesome! The app and bike service was tricky for the first use and has been stellar since. I’d use this in every city it was available.
Great concept — when bikes are available
I love the idea of Blue Bikes. It’s a great way to get around Boston, which is what I used it for when I was in town for a conference. Two flaws you need to fix to get 5 stars from me:
1. Please accurately indicate how many bikes are docked at a station. It’s frustrating when I see three bikes but the app indicates none!
2. Please do a better job of restocking bikes. The station nearest my hotel was empty every morning and I had to keep walking until I found a station that had bikes and that the app agreed had bikes. Even the Boston Convention Center station was empty on Sunday afternoon when I tried to leave, leading to another walking adventure until I found a station that both had bikes and that the app said had bikes.
1. Please accurately indicate how many bikes are docked at a station. It’s frustrating when I see three bikes but the app indicates none!
2. Please do a better job of restocking bikes. The station nearest my hotel was empty every morning and I had to keep walking until I found a station that had bikes and that the app agreed had bikes. Even the Boston Convention Center station was empty on Sunday afternoon when I tried to leave, leading to another walking adventure until I found a station that both had bikes and that the app said had bikes.
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Awesome alternative to public transportation
Super helpful to know where I can get a bike before I head out and how many are available at any of the given locations. I did have a problem once trying to dock a bike. I think it may have been an older model as it didn’t have the large basket in front. I’ve seen others have issues taking bikes out. Great alternative to public transportation. I got a month free due to the Orange Line shutdown. I’ve always wanted to try it and it seemed like the perfect time.
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Great service!
I was skeptical at first, but it proved to be a good service. Plus, the bikes are really nice as long as they’re working. It’s really important for people to report when there’s something wrong with the bike so that they can be repaired. So, if users do their part, that should go along way to making sure bikes are repaired and proper time.
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Very nice
Very convenient! This app not only lets your unlock a bike when you need to. It tell you which dock near you have bike available and it updates in real-time.
