Neebo User Reviews

Response from developer

Hi there, Firstly we would like to apologise for all your troubles. We are really sad that you believe our product is a 1 star solution, however, please allow us to address each of your concerns one by one. 1) Based on our experience disconnects issues are usually related to ether permissions which weren't granted (eg.: Location tracking) or confusion about the way how Neebo connects, as it uses 4 different ways to do so. If you could contact our support team we will make sure this issue is resolved for you. 2) For location tracking, we don't collect this information from you, but use this permission in order to "ping" the app from our server to prevent iOS silently shutting it down whilst it is running in the background. This is made to make sure you are connected to your child and notified immediately if there is no connection. 3) We understand your frustration regarding logging in with Facebook, however, we would like to explain the logic behind it. If we remove facebook and allow you to sign up using either your phone number or email address and a password this would result in us needing to store your information internally. This would mean building a safety layout to store your information securely or prevent any attempts of unauthorised access. Whereas Facebook, as a company with unlimited resources, has already put complex security in place to prevent such senstive data from leaking, or being accessed by other unauthorised users (e.g. access point, fishing, device fingerprints etc. monitoring.) So yes, the safety of your data is our primary concern. In addition to this as our support team operate via Facebook messenger, this means that if you contact us when you are logged in we can instantly see any issues you have had with your device previously, the comments we have made to you to resolve those issues and your feedback regarding our advice. This enables us to deliver a much better service. Furthermore using Facebook allows us to simplify the on boarding process, as well as meaning parents can add other carers with ease. If you don’t have a Facebook account already it takes less than a minute to set one up. We also have an Apple ID log in option, which is the most secure way to prevent unauthorised access to your child’s data. It is also essential to mention that neither of these 3d party companies have access to any of your data, including Facebook. Hope it helps. Best regards, Team Neebo