SmartHQ Service

September 25, 2024

* Improved stability

September 9, 2024

* Performance improvement. * Firmware Update Stability has been improved.

July 11, 2024

* Stability Improved

May 8, 2024

* Bug fix in alert feature. * Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve. * Prominent display of Bluetooth connection status for clear visibility and control over wireless connections. * Enhanced visibility of faults, alerts, and firmware updates. * Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials. * Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience. * Revamped and simplified diagnostic features section for easier and faster issue identification and resolution. * Introducing a tutorial guide to educate users on the new layout and functionality of the app. * Users can now navigate screens while in Service mode for added convenience.

May 3, 2024

* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve. * Prominent display of Bluetooth connection status for clear visibility and control over wireless connections. * Enhanced visibility of faults, alerts, and firmware updates. * Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials. * Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience. * Revamped and simplified diagnostic features section for easier and faster issue identification and resolution. * Introducing a tutorial guide to educate users on the new layout and functionality of the app. * Users can now navigate screens while in Service mode for added convenience.

April 30, 2024

* Comprehensive redesign of user interface (UI) and layout for enhanced usability, simplifying visuals and feature placement to reduce the learning curve. * Prominent display of Bluetooth connection status for clear visibility and control over wireless connections. * Enhanced visibility of faults, alerts, and firmware updates. * Separated Product and Miscellaneous features for streamlined navigation to relevant information and training materials. * Seamless integration of session notes, photo, and video uploads into a single feature for enhanced user convenience. * Revamped and simplified diagnostic features section for easier and faster issue identification and resolution. * Introducing a tutorial guide to educate users on the new layout and functionality of the app. * Users can now navigate screens while in Service mode for added convenience.

April 29, 2024

* Improve stability

February 26, 2024

Refrigeration: Added XWFE RFID board support, new models, fault codes, and improved defrost guidance. Laundry: Updated fault codes, UI improvements, added models. Dishwasher: Updated load control options, reminder for software update, added new models. Cooking: Resolved fan load and temperature display issues, added support for new models, resolved UI issues. Zoneline: Added support for new models AZ65H15DBMW5 and AZ65H15DBMW6.

January 19, 2024

* HVAC document support

October 4, 2023

* Refrigeration Cycle History – Quad Door 3-evap Models – resolved issue in cycle history display that was preventing display of information from 3rd evaporator. * Laundry Fault Codes – TL28 Belt Drive PTW600/605 – refactored fault codes related to inverter operation such that they display as “Load Fault” instead of “Inverter Fault”. This change is made to avoid confusion on units containing new integrated control board that functions as both the machine control and inverter. There is no longer a separate inverter board. * Dishwasher Fault Codes – Updated repair actions for F51 (Temperature Sensor Low). Diagnostic Tests – 2022 Artemis Platform - Circulation Test – resolved issue causing water valve to remain activated beyond normal shut-off time.