A Great Bank
Thanks! You guys have been my bank since Leesport Bank. And you’re getting better and better every year since!
Online Banking
Easy to use and makes watching your account for fraud a breeze.
Do not like
The site is difficulty to use. The Authy two factor app should be shot and tossed into the lake. There must be a better way to arrange for 2 factor authentication than Authy. How about a fingerprint or letting the customer identify an icon or keyword from multiple choices to authenticate their login? On the plus side, TCT’s CSR are always responsive to answering my questions on how to use the bank’s disappointing app.
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It’s good but
I wish they had Zelle function, yes I know they have payee function but I like to quickly send money not ask someone for their bank information to send money.
Bad
Worst online software of any finance institution I have used. Almost slways some glitch preventing looking at or using accounts. Very user infriendly interface very terrible service since trying to become merrill lynch type institution.
Great customer service too!
Great customer service too!
Accounts app
Since I’ve had this app, it has been working flawlessly. Thanks and hope my Bank of Castle family has a Merry Christmas an a Happy New Year.
The best
This is the simplest easiest app we have ever used Thanks to whoever designed it.
Mobile deposit
Your mobile deposit feature is terrible
Julie K
The customer service I have received numerous times between calling the branch directly, in Pleasantville NY, or speaking after hours with services, they are truly top notch in my book. They are professional, provide clear guidance, great support and are super patient on the phone with me. I’m extremely grateful with everyone’s help and continued support.
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