Lousy support for a defective application
The title says it all, I’m afraid. The transfer of data from previous versions doesn’t work and Chronosnet support, after one feeble attempt to help me with the issue, simply disappeared. Would not respond to further requests for help with the issue.
Just not a good outfit to work with, absolutely undependable. Never again will i deal with this company!
Just not a good outfit to work with, absolutely undependable. Never again will i deal with this company!
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Long time user calling it quits
I have been a Sticky Brain, Soho Note and NoteLife user from the beginning. I’m leaving them and not looking back. Any app that cannot do a manual sync not to mention auto sync is less than worthless.
Too bad, because it was a nice ride while it lasted.
Too bad, because it was a nice ride while it lasted.
Big disappointment
I'm a long-time SOHO Notes user and the new Notelife is a crippled shell of it. I could never get it to sync with the Mac app. I opened a support ticket about it months ago and never got a response. Deleted the app and have officially given up on Chronosnet products. I've switched to Bear and very happy with it.
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Pro Version
Not syncing via iCloud Drive for me. Anyone having success with this?
Terrible
Pro version doesn’t sync with iOS device
Sounds like a good app but beware.
I paid for and installed the Pro version app on my iMac. When I tried syncing with my iPhone and iPad, which it promised to do 'seamlessly,' across devices (“you only need one paid subscription...”) it has never worked.
When I tried Chronos contacting online tech support (required to submit a written request/comment) they have yet to responded to my request for assistance. And I submitted it over a month ago. Their canned response back is, “it can take up to 76 hrs.” Well, unfortunately it’s been weeks without a response.
Their 'how to' manual for syncing is very basic, which sort of implies an easy set-up. But there isn’t info on work arounds or additional details on their product support webpage. If anything, the inference that the app is 'intuitive' to use is not the case.
I'm pretty disappointed in Chronos at this point. I did find that installing their trial subscription app on my iPhone finally connected my other devices (iPad and Mac), but it would have cost me twice what I had already paid. And now that the trial subscription has ended the connectivity to my other devises is no longer there. And guess what? There’s no way to cancel my current subscription and get refunded the remaining amount via their website or even a way to contact them via email (and no phone contact info, either).
While the promo for the product sounds good, if they can't deliver on basics they shouldn't have released it. I'd really would like to use Notelife, (lots of potential), but at this point their just ripping people off.
When I tried Chronos contacting online tech support (required to submit a written request/comment) they have yet to responded to my request for assistance. And I submitted it over a month ago. Their canned response back is, “it can take up to 76 hrs.” Well, unfortunately it’s been weeks without a response.
Their 'how to' manual for syncing is very basic, which sort of implies an easy set-up. But there isn’t info on work arounds or additional details on their product support webpage. If anything, the inference that the app is 'intuitive' to use is not the case.
I'm pretty disappointed in Chronos at this point. I did find that installing their trial subscription app on my iPhone finally connected my other devices (iPad and Mac), but it would have cost me twice what I had already paid. And now that the trial subscription has ended the connectivity to my other devises is no longer there. And guess what? There’s no way to cancel my current subscription and get refunded the remaining amount via their website or even a way to contact them via email (and no phone contact info, either).
While the promo for the product sounds good, if they can't deliver on basics they shouldn't have released it. I'd really would like to use Notelife, (lots of potential), but at this point their just ripping people off.
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Long awaited app is worth it!
My only disappointment was the lack of quick note entry on my desktop Mac.
iCloud sync not working
Would've been a nice app. Not I can't even sync. Opened a support ticket but have gotten no response at all. Disappointing.
Meh
I used Sticky Brain and loved it. Got Soho Notes and loved it more. Devastated when it was no longer supported. So when Notelife was announced I signed up sight unseen. And....., it's sort of kind of OK. I WANT to love it but it seems to me like it does less than Apple notes does for free. To justify a subscription it would have to be real special. Getting things into Notelife is cluncky and there is almost no customization available. I still WANT to love it and I hope it will be improved. If not though, OneNote and Apple Notes are free and easier to use and prettier to look at
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Extremely poor customer service
Do not get any apps from this company.
I have sent several requests for assistance with a technical issue and was ignored for weeks.
Still haven't got any response from them.
I might be wrong but so far from my experience they prefer to ignore their customers than help them.
Wish I could get my money back.
I have sent several requests for assistance with a technical issue and was ignored for weeks.
Still haven't got any response from them.
I might be wrong but so far from my experience they prefer to ignore their customers than help them.
Wish I could get my money back.
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