Why, Fossil?
Why do you continue to make decisions that are detrimental to your business? It's not that hard. Make an app that works the way it is supposed to for your paying customers. I love my watch, but I cannot use it correctly. I have not been able to use it correctly for months. Disconnections, incorrect instructions, app crashes, etc. etc. The list goes on and on. Judging from other reviews, I am not the only one who feels this way. You have lost a loyal customer, and I hope you get your bearings together before you lose more.
Show less
Response from developer
Thank you for your review. We appreciate your feedback. We will be happy to take this into consideration when developing future updates. Please contact our customer care team at q@fossil.com so we may address your concerns. We hope to hear from you soon. Have a great day!
Why add a new app?
The first app worked pretty well. I have a hybrid smartwatch and an active tracker and now they both need separate apps and don't even sync together.
Not any better
This app was supposed to support the legacy Gen 1 devices. It is not any better than the previous app at doing this. The app is already constantly disconnecting from my watch and it's barely been two days.
I'm also pretty sure they still haven't upgraded the firmware for Gen 1 devices in probably close to a year now.
I'm also pretty sure they still haven't upgraded the firmware for Gen 1 devices in probably close to a year now.
Show less
Response from developer
Thank you for your review. We appreciate your feedback. This information has been submitted to our developers for further consideration. Please contact our customer care team at Q@Fossil.com so we can help. In your email please include the serial number of your watch, the email address associated with your account, and a detailed description of the issue. We hope to hear from you soon. Have a great day!
Great App! Easy to use and give lots of details about activity.
I love the activity tracker too!
Don't work and make the watch dumb
Does not show steps anymore as soon as I installed this app. It turn the watch into a dumb one. It seems this app has never been tested.
Watch disconnects as soon as app is closed
Watch disconnects as soon as app is closed and thus doesn't provide any notifications.Q app was better in terms of performance.pleae improve on connectivity.
