Leave a Review Away Resorts
App Crashing
App crashes when I try to book an activityCPFCMatt
Keeps crashing
Repeatedly crashes when I click on Details & booking, pretty annoying. Local attractions with website links is very useful. Map is handy.yellowhands
Developer Response
Thank you for your feedback, that doesn't sound right. Can you send us more details including your booking reference number to digital@awayresorts.co.uk so that we can investigate, please? Thank you.Cant log on, Tattershall say use laptop!
I have tried several times to log on but without success. It just says about 8 weeks out and to call the number. We are 2 weeks out, called the number and told app is a problem!K D User
Developer Response
Hi K D - sorry to hear you are having issues with the app and thanks for your feedback. Please contact us at digital@awayresorts.co.uk and we will be able to assist. Thanks.Another holiday
Only problem have is trying to book for next year with our discount but brilliant thankskimmo 1977
Unable to book most activities
Unable to book most activities e.g. swimming, only a couple of activities are bookable through the app. This is contrary to what the website would have you believeThinbo47
Poor accommodation and noise
Booked an indulgence lodge for 7 days costing over £1500 absolutely disappointing experience lodge was stained with animal waste and stunk of urine had the carpet quickly cleaned but this left it soaking wet for the next 12 hours with a ten month old baby crawling around and then after this time the smell returned. To add to this R.A.F Conisby was/are flying typhoon jets until midnight every day which meant our daughter was screaming every night until gone midnight.
On the 3rd day of our stay we received an email to say some of the facilities are now closed due to a staff outbreak of Covid and the on site shop had beer so you can all watch the football in your accommodation?!!!
No thanks I’d rather go home than bother sitting in a dogs toilet with jets trying to rip the roof off whilst trying to stop my child from having a nervous break down
Il think twice before ever booking here againShow lesssad dad 74
Waste of time
Terrible app. When booking anything it takes you back to a web page, so you may as well bypass the app and go straight to the web page. None of my bookings show under “my bookings” so it’s difficult to cancel/change anything. Email confirmation does not have any link to cancel/change bookings. Seeing as you are told to do everything via the app, this makes staying at the park more hassle than it should be. Can’t believe this made it through beta testing to be released to paying customers.Show lessSmallpiece83
Review
The activities section isn’t working, but site is quite informativeFinch109
Ordering through the app not working
We have tried to download the app on 3 different phones but still no option to order. Made the experience highly stressful since we are only allowed table service. The staff handled it brilliantly though and tried so hard to help. Definitely commend them for their effort.rvalen1990
Dirty lodge.
We have been to this resort two time previously and loved it.
But this time round, we found our lodge dirty and had trouble booking activities. Sadly disappointed this year.kathy920404
Developer Response
Thanks for your feedback kathy920404. We're sorry about your recent experience and we will ensure this is reported back to park to avoid this happening again in future. Please contact our team to provide some further details at https://www.awayresorts.co.uk/get-in-touch/ and we will be in touch. Thank you.
