Leave a Review SG Bike
Cannot support international numbers
Is this app for touristry purposes? Cause they dont take any numbers but SG. Pls fixUbersvictimm
Pls don’t fall for this scam
Added 10 dollars to my balance and rented a bike before riding to my destination (very uncomfortablely)i locked the bike and scanned the QR code of the bus stop yellow box before being informed I was being charged 40 dollars in total because I had rode 100m outside of the “green zone” and it was 4 dollars for the 1km ride????? When I got home I went to remove my account and delete the app when I relised IT HAD SIGNED ME UP FOR A SG BIKE PASS WHEN I HAD NEVER DONE THAT. So then I thought this is very annoying but never mind I will just cancel it delete my card details and account and move on, I then found out you can’t remove your card details once you put them in can’t delete your account and can’t stop the subscription that is taking 7 dollars every week so I have now had to freeze my bank account and order a new card. Please don’t make the same mistake as me and put ANY personal detail into this app, and don’t bother trying to talk to those idiots on email they just tell you to look at the FAQ.Show lessSamthekidwhogotscammedbysgbike
It is scam- pls avoid this
Be charged 10 times compared to their declared rates. Terrible experience. One time it should charge us $5 but it charged us $46. Don’t download or use it. It’s a scam.NickyUSA101511
scam
Very buggy app do not use. The creators should be suedi want my instagram back
Awesome customer service and super convenient
I’ve had a great experience with SG Bikes. I always find them at certain go-to biking areas (yeah, you obviously have to verify in advance) and even at busy times like weekends, I can manage to check one out. I had tried a different bike app initially but could never find its bikes. It’s so convenient and super affordable- so now I can keep up with my kids on their bikes without the hassle and cost of having to buy my own!
I had an AWESOME experience with customer service when I (basically my fault!) left my bike outside 7-11 in ECP this weekend for 10 mins…and when I got back, it was gone! I was pretty worried about this all weekend but customer service relieved me of all my stress and has refunded me all the money up until the point I reported it missing with no hassle at all! I’m most impressed with that!
Great and convenient product - awesome customer service!Show lessmaznahussain
Developer Response
Thank you for your kind words. We are always seeking to improve ourselves and really appreciate your feedback. Take care and stay safe!Lousy app
Going to 2 different designated areas to park the bike and the app still accuses me of parking outside designated areas?!indocomsoft
Developer Response
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please contact our support team at support@sgbike.com.sg mentioning (#R3VANWF) in the email subject for further assistance. We look forward to your email. Thank you!Use alternatives.
I tried the service and kept being annoyed at finding that bikes listed at being at a certain location simply were often not there. I then found to my shock that Autorenewal was automatically turned so my account I had kept paying for a pass that I didn’t use (which is dishonest to users to have autorenewal on payments directly on as no receipts or etc in the email, but is stated in the Pass’s rules in small print, so the idiocy is on me). However, when I turned it off, I realised the next month the app was still charging me and that despite turning it off, the auto renewal setting had switched back on, charging me again. They also don’t allow you to delete your card. The whole experience was an expensive and major rip offShow lessfaniu18
Developer Response
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please contact our support team at support@sgbike.com.sg mentioning #R3VAPYN in the email subject for further assistance. We look forward to your email. Thank you!Bikes are faulty/ reserved
I tried to unlock 3 bikes in 3 different bike stations in West Coast Park. All are faulty or reserved.Eylit
Developer Response
Hello there, thank you for the feedback. I am sorry to hear about this, and it is not the experience we would like you to have. I will let our operation team know so that we can check the bicycles out. Please contact us through support@sgbike.com.sg mentioning #R3VAZ69 in the email subject. Thank you.Don’t do it!!
I thought this would be a good idea. I have fond memories of great bike rentals a couple of years ago and thought with a week off work it would be fun to do it again. Wow things have got bad. First off the map shows where SG Bike THINKS it’s bikes are. They are sometimes missing but more often are there but are completely inoperable. In a week of trying the service I succeeded after at least 30mins of trying bikes to rent twice and gave up 3 times. I paid all told about $5 for maybe a couple of hours rental - I would have willingly paid double to avoid chasing after broken bikes. Then to add insult to injury the app OPTS YOU IN TO AUTO RENEW so make sure to turn it off or you will, like I get another week pass for a service I can’t use. App is adequate but buggy but the service is truly terrible.Show lessSlingapoor
Developer Response
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please contact our support team at support@sgbike.com.sg mentioning #R3VA89D in the email subject for further assistance. We look forward to your email. Thank you!Great idea: High Barriers of Entry
Overall I like the idea of riding a bike throughout Singapore. However, I think a day/month rate was a turn off. I would prefer a by time or by kilometer pricing as I don’t plan on using it a lot. Also auto-debting the credits should be an opt in. It’s inconvenient to cancel especially when first trying the app.Show lessDjcjxisnsnakdj48483
Developer Response
Hello there, thank you for your feedback. At the moment we are only providing 7 days and 30 days ride pass option, alongside a pay per ride option (deducted from your account wallet). We will share your idea with the team for further consideration including app redesign works. If you have more ideas, our team will be happy to listen at support@sgbike.com.sg meanwhile enjoy and hope to see you on our bicycle soon!
