Leave a Review SG Bike
It’s a scam doesn’t work
Terrible. Charge 10 and no bikes can be unlocked. Terrible. Avoid.SG Bike Rider
Developer Response
Hello there, thank you for the feedback. This does not sound right. Could we kindly find out more about the issue you are facing? Do email us at support@sgbike.com.sg with your app review ID and account number for our customer support team to assist you. Thanks!Rubbish
The app is fine, the service isn’t. I spent 1/2 hour walking to 4 different locations where bikes were indicated. Nothing. Finally found 5th one at Ft Canning MTR, but it won’t unlock (“unlock timeout”).
The bike itself looks dodgy.
All this after I got local SIM so I can use the service (I have Hong Kong mobile but foreign numbers aren’t supported) and topped up $10.
I will try to get my money back.Show lessmtc-xyzzy
Developer Response
Hello there, thank you for sharing this with us. This is definitely not the experience we like to provide, and we like to make it right! Sometimes bicycle locations may be inaccurate due to many reasons including bad GPS signal. A tip can be to check the parking areas! Do share more with us over email at support@sgbike.com.sg for us to find out more and help assist to improve your experience. Thank you! EDIT: Hi there, did you manage to reach out to us? Let us know if you need any further help via email alongside your App Review ID, thanks! :)Doesnt work
Doesnt work on foreign numbers.Mvaam
Developer Response
Hello there, we currently only support local Singapore telco numbers. We hope to support your number soon! Thank youLack of Geostations
Turns out the bike stand we collected the bike from wasn’t a legitimate parking spot for the bike, and neither was there one remotely nearby, so when we tried to finish the ride at the bike stand we were informed we would be charged an additional $5.
So that’s the reason why I’ll not be using his service again. I highly recommend increasing the density of permitted bike stands, and having a warning if you attempt to pick up a bike which isn’t in one in the first place.Show lessTerryBerrytheKingofFruit
Developer Response
Hi there, please reach out to us at support@sgbike.com.sg with your details and we will be happy to look into your case. Depending on the location, there should be nearby bicycle parking around (yellow box/bicycle rack) and you can also use the app to search for one. Thank you!So many problems. Don’t bother
Where to start. Terrible onboarding experience. I usually use ofo, but no bikes were around. I see sgbikes around (I guess bc no one can actually rent them). I tried 3 bikes, and zero would work. The qr code doesn’t work, the app says enter 4 digit bike code, but bikes have 9 number codes with letters in them. There is no support or way to get help in the app. I see errors that pop up at random in Chinese. I can’t speak Chinese, but app is in English. The app breaks apples payment terms. I stupidly put my visa in, and charged 10 dollars. It should use Apple pay, but now I have no way of removing my saved card and have 10 in credit that I can never use bc the app doesn’t allow you to unlock bikes. App usability is terrible. Will do charge back on visa. Avoid.Show lessAllbombs
Developer Response
Hello there, thank you for trying our services. All our bicycles only have a 4 digit code, so you might have attempted a different bike. We hope to improve our products and services and will be happy to hear more from you on your feedback and suggestions. Do drop us an email at support@sgbike.com.sg and we can get in touch on your request to remove your card from your account too, thank you
