Leave a Review Home Fitness Workout by GetFit
Bad formatting and bad pairing
I got this app because it was paired with my diet apo and it would have been really nice to track my exercise progress in calories with my calorie intake but that wouldn't end up being the case. It has a really limited option of workouts you can input yourself and it doesn't calculate your calorie loss on its own. It expects you to know how many calories youve burned after going for a run. I may as well get a better app that does that for me instead of trying to impute the information into several different apps. It would have been nice to have all my health apps talk to eachother but most of the apps in this family have hidden costs off the bat. Not only that but monthly costs. Its just not worth it.Show lessBaty99
Developer Response
Hey! Thank you for sharing your experience. It makes us sad to hear that the app didn't live up to your expectations as we are really committed to providing excellent value for your money. Drop us a line at support@getfitapps.com in case you strike on a bright idea on how to improve the app. We’re always here for you! GetFit team 💚Bad customer service. App glitches
Please do not down load this app. It is wayyy to expensive for starters. If you need a good workout app I recommend fiton.
My experience with customer service way awful, every time I sent an email they replied with the same message. My account got charged for something I didn’t even sign up for. I made an account but never signed for a membership. Mind you, I am a broke college student during a pandemic. I have no job at the moment due to covid and my account take a hit of $80. Had to buy groceries to you know SURVIVE?? And now my bills are late because of this stupid payment I didn’t sign up for??? I probably only opened the app once.. that’s it! So I don’t know how this happened, but customer service was very rude and not helpful whatsoever. So please do not download this app, Bc if you do they will probably steal your money too. And then claim you did it to yourself and “they don’t have refunds”.
Have a good day :)Show lessCutiecassie
Developer Response
Hey, Cutiecassie! Thanks for your review! We're really sorry you've had an issue with our app. Looks like there's been a misunderstanding of the subscription terms. Could you please send us an email to support@getfitapps.com we’ll get back to you in no time. Have a nice day, GetFit team 💚They’re Customer SeRvice is TRASH
I’m so disappointed in this company. They’re customer service representative Eve doesn’t do her job. She doesn’t respond in a timely matter and doesn’t read emails properly cause her response to them do not make sense. I’m obtaining a lawyer to get my money from them because I still haven’t gotten my refund that I’ve been requesting for 3 months now. I’ve corresponding with Eve for about 3 months now just to get my refund. I have all my emails and screenshots of the message I got when I tried canceling my subscription and it didn’t work. I’m going to keep writing bad reviews everywhere until they either give my refund or my lawyer serves them. Whichever one comes first this point.Show lessUniquemindset
Unprofessional
So after many tries to get unsubscribed from this app I finally heard back and gave them the information they wanted and I logged back on and it said I was finally unsubscribed they did not refund me my money even though I told them I never used the app because I was trying to unsubscribe....AND now they are still trying to charge me even though it says I’m no longer a memeber! You guys are stealing money from people and it’s very unprofessional of your part. Quit charging me if you finally unsubscribed me and refund for all the other weeks I was trying to unsubscribe and you knew about.Show lessmazdnv
Worked up a sweat
Wow!when first starting I thought “this is not what I need to work up a sweat”?I was wrong!my usual workout consist of 45 min to a Lil over an hr and still they do not compare to this quick cardio workout I just did with this program!i worked out almost every part of my body so I’ll just say it was a full body workout!i love it!makes me feel like I GOT THIS!😉Show lessms.nunez86
Hard Pass
Decided I would try this and it was a horrible decision. I signed up for the 3 day free trial and then decided I didn’t want that pressure so I signed up for a monthly trial to give myself more time. Of course, doing that I would need to cancel the 3 day trial. That’s the problem. There’s no button or option to cancel that. In my settings the only subscription that shows up is the monthly one. I’m still being charged 9.99 per week for the 3 day trial. Emails about this go unanswered and when they do answer their response is generic and unhelpful. I would give it zero stars if I could.Show lessRayychal
Terrible customer service
I got the free trial and didn’t like it. I canceled the subscription through the App Store and deleted the app and THREE MONTHS later I get charged $50 for three months of this?? When I had already canceled the subscription. I reached out to them to let them know I did not want this subscription and they basically said it’s my fault for not cancelling the subscription through a BROWSER. You would think if you cancel a subscription to something ANYWHERE it would actually cancel. It doesn’t make sense how they would charge me for this subscription three whole months after I got the free trial! These people robbed me and do not want to give me my money back!!! All these other reviews are fake.Show lessAlready Bruh
It was Great Until It Wasn't
I have been using this app for a total of seven days, and began using programs five days ago. The workouts are great but I have to avoid the constant 15 minute wait to pass on the subscription. When I went to start my second workout, all I received was a 15 minute limit to subscribe to their services. I have been on the hunt for good free fitness services as a broke college student. The Yoga and Meditation app don't even allow for no subscription and to use the walking app, I have to purchase an Apple Watch. Since I do not want a subscription, I am again looking for a service that won't force me to pay for a routine for five weeks. It would be different if it were not for a timed period and I would consider it, but now I have been blocked from viewing the exercises on both programs. When I try to say not now and reopen the program, which has worked before, the timer restarts. I am deleting my account immediately and finding a new fitness app.Show lessReadReadRead2019
Developer Response
Thank you very much for sharing your experience with us. We’re extremely sorry to know that you GetFit experience wasn't quite like you'd expected it to be. GetFit team is always here to help you tackle any bug, so please reach out to us at support@getfitapps.com in no time. Have a great day 💚Don’t sign up on desktop or laptop
I signed up for the app on my laptop. I paid the $1 for the subscription week to try it out. Later, I found a different app I wanted to use that charges a lesser monthly fee. I tried to unsubscribe but the app told me I had no account. A few days later, I was charged $90. Found out I had to unsubscribe on my laptop. I had to get an email to unsubscribe, click the link, add my email, and then I would be unsubscribed but still have access to the account (which I didn’t not). I couldn’t access the subscription month I paid for and on the app it asked me a week later if I wanted to pay $10 to use the app!!!
From $90 to $10????
I know I will never get my money back but to everyone else, rethink using this app!!!!Show lessTasnic1
Developer Response
Thank you very much for sharing your experience with us. We’re extremely sorry to know that you GetFit experience wasn't quite like you'd expected it to be. GetFit team is always here to help you tackle any bug, so please reach out to us at support@getfitapps.com in no time. Have a great day 💚Waste of time and money
Waste of money! I tried the free trial, the app
is like any other app that was free. I was disappointed. I TRIED to cancel the subscription but couldn’t. I contact customer service and no answer! I thought I cancel the subscription by the web site and app, but I still got charged. I emailed customer service three times and finally got an answer saying I won’t get my money back and how to cancel the subscription. That was upsetting! It not easy to cancel. The app didn’t let me cancel on the app, it didn’t show on my Apple subscription and I thought I cancel on their website. Don’t download waste of time!
Update: I got my refund back which I was happy but then they charged me again... unsubscribe is still hard to deal with. DO NOT SUBSCRIBE!! Please return the money you have taken out without my authorization. You already refunded my money. I don’t understand why you will charge me again.Show lessThe New Sith Empire
Developer Response
Thank you very much for sharing your experience with us. We’re extremely sorry to know that you GetFit experience wasn't quite like you'd expected it to be. GetFit team is always here to help you tackle any bug, so please reach out to us at support@getfitapps.com in no time. Have a great day 💚
