Invasive
I was really interested in using Cleo’s services, but being forced to indicate whether or not my child was breastfed or who gave birth to them during the onboarding is incredibly invasive and irrelevant to many of the services offered. If this information becomes relevant later, like when a parent indicates they need help with newborn feedings, it would be appropriate to ask for it, but certainly not as a requirement to start using the app. Parents need support, but that should require giving up privacy.
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Response from developer
We take our member's privacy very seriously and appreciate that you took the time to share your feedback. As background, we use the information members provide during enrollment to personalize the Cleo experience with relevant content and tailored Guide support. Thank you for letting us know these questions felt invasive to you. With your feedback in mind, we are working to ensure that this personal data is not required. Thank you for helping us make our member experience better. If you have additional specific concerns we can help address, please email support@hicleo.com and we will work to address them.
Great resource for new parents
Me and my wife are new parents. Cleo was with us right through everything answering any questions we had. They also had pointers to great resources which provided us with a lot of peace of mind through the pregnancy and initial phase of taking care of our newborn.
Helpful
This app is so helpful! I get questions answer so easily without going to google and wondering which answer is correct! My guide is so helpful! This app even sent me a gift after i had my baby! I came home to a package from them ! Love it
I love this app
The support is simply the best I’ve ever worked with. Any time I have a question, they are prompt, courteous and helpful
Great service. Guides are amazing.
Awesome service to help me navigate the challenges of having a child. My Cleo Guide has been amazing at answering all my questions.
Great concept
Love all the help provided by Cleo. But, the chat system in the app is a little hard to navigate.
The new app won’t open
after changing the name the app stopped opening.
