Great bank
Happy State as been the best bank I have used in my life. They don’t have a bunch of unreasonable fees and still have free checking. They are prompt with deposits and have great customer service if I ever need it. They are also very friendly and respectful when I go into the branch for business (especially the branch in Amarillo on 5100 S Coulter Street). Thank you for taking care of my father and I throughout the years!
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Very Easy To Navigatew
I love the Happy State Bank app. It is so easy to navigate and understand. Even an illiterate tech person like me can quickly and easily perform all online tasks. The app not only saves time, but allows me to never leave home while taking care of my every day banking needs. However, I must add that all of the Happy State Bank representatives I have dealt with over the phone or in person have been nothing but kind, courteous and helpful. This is my “hometown” bank!
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Happy to be with Happy State
I have been with Happy State Bank for several years. They are always very welcoming and easy to deal with. With the expanding branches it has made it easier to do business with them since I live in New Mexico now and didn’t want to change banks.
Pick a different bank.
Ever since happy was purchased by centennial bank, their online bill pay and app have been awful. I have gone days without access to my accounts and when they have outages they disconnect their local branch phones, then leave you to call their corporate help line where you will be (no joke) “number 75 in the queue.”
I spent my whole life with happy bank, but am done dealing with them. This acquisition was nothing but bad for their customers.
I spent my whole life with happy bank, but am done dealing with them. This acquisition was nothing but bad for their customers.
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Keeps getting worse and worse
Ever since the name change, banking here has been highly annoying. I realize this is a review for the app but the app is run by the bank, so:
You can’t link your card ANYWHERE because the account is neither Happy State Bank nor is it Centennial Bank. Your account is trapped in limbo.
The balance takes DAYS to reflect in the account so it is difficult to know how much money is actually left in checking.
And of course several days each week the app is just down. Right after the acquisition, everyone’s usernames were just randomly changed and so instead of sending out a notice to everyone you had to physically go to the bank to talk to someone to get any information.
I switched to Happy State because I heard they were the best banking in the Texas panhandle but I am seriously regretting this. They clearly aren’t listening to their customers as I constantly see updates and posts on various social media sites about how unbelievably trash this bank has become. Don’t even get me started on their insanely rude and entitled workers inside the bank who act like you are bothering them for coming inside like look sis, if your app worked I wouldn’t have to be here. The drive-thru staff is at least nice so there’s one good thing I can say.
You can’t link your card ANYWHERE because the account is neither Happy State Bank nor is it Centennial Bank. Your account is trapped in limbo.
The balance takes DAYS to reflect in the account so it is difficult to know how much money is actually left in checking.
And of course several days each week the app is just down. Right after the acquisition, everyone’s usernames were just randomly changed and so instead of sending out a notice to everyone you had to physically go to the bank to talk to someone to get any information.
I switched to Happy State because I heard they were the best banking in the Texas panhandle but I am seriously regretting this. They clearly aren’t listening to their customers as I constantly see updates and posts on various social media sites about how unbelievably trash this bank has become. Don’t even get me started on their insanely rude and entitled workers inside the bank who act like you are bothering them for coming inside like look sis, if your app worked I wouldn’t have to be here. The drive-thru staff is at least nice so there’s one good thing I can say.
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So many crashes/errors
I swear this app doesn’t work past the stroke of midnight. It seems that every time I get that worrisome feeling I want to check my bank account before bed-this doesn’t let me. It will either say error, despite that I’m putting in my correct account info and pin. Or sometimes it will say something about data that can’t be retrieved. So annoying.
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Expiration of debt card
I found out when I checked out that my card had expired and had to pay with another card. It was so embarrassing. It should be embarrassing to Happy State bank that they don’t mail out cards to customers BEFORE they expire. I still have received one, so I will be going to the bank today. I’m so disappointed in this bank.
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Not Impressed
I have not been impressed ever since the transition / merger with Centennial. Every time I log on to the app, I always get a message saying the server is busy, and to try later. Sometimes it takes three attempts to log on. This never happened until Centennial came along. Other things have happened as well to contribute to this low score.
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Step back
To me the apps functionality views of available account balance etc have take a step back from what it was. I did experience a glitch with the last app that wasn’t able to function but the online system overall has taken a step back.
Used to be great.
This used to be a great app. It was easy to check my balance and do mobile deposits. But I haven’t even been able to log in since Happy merged with Centennial. And I can’t get an answer from customer service when I ask why. If this is how Centennial is going to treat customers I’m going to find a new bank.
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