You can select Canada but….
Yes, you can select Canada. The trick is to scroll through the list of states and within the states are Canadian provinces. The states and the provinces are all mixed in together in alphabetical order in the list. Having said that, there are absolutely no charging station locations available in Canada, at least that I can see. So I don’t know if I’ll be keeping the app.
Update: removing app since it’s no use to me. No chargers in Canada. Bye!
Update: removing app since it’s no use to me. No chargers in Canada. Bye!
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King City
Wow arrived and no one around. Plugged in and app started very quickly charging over 200 super quick. Nice for a change.
Horrible horrible company and customer service
I just recently got an electric car so I’m new to the chargers. As much as I can help it I avoid EVgo at all costs and only use electrify America or just charge at my house. I was running dangerously low on battery and drove to an EVgo charger that ended up not working. I tried twice on the original charger and then twice on another charger at the same station and neither worked. I then had to drive farther across town to another EVgo charging station and of course the first two chargers I tried didn’t work. I then called and after 20 min, a customer service rep was able to get the then FIFTH charger of the day that I tried to actually work. I asked if there was any way they could give me a credit for all of the time it took for me to finally get a charge and she sent my request to customer service. They emailed me and denied any request stating that I had a successful charge and completely ignored what I told them. I also realized then that my card was charged $4 for each of the original two charges that I tried. My card was accepted and then immediately stopped the charging so I never got energy to my car and shouldn’t have charges on my card. Still have never received a refund for those. If you have the option to use electrify America over this company I highly recommend to. EVgo chargers always glitch out and the customer service is useless.
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Response from developer
We're sorry to hear that you had a negative experience with our app - we appreciate the feedback as we continue to enhance its functionality and add more features. Please email us at appsupport@evgo.com
Ev go review
EVgo stations are awesome, but there are times where me and my family go to the charging stations and half of them are more than half of them are down. I’ve also had problems with your software changing from the plan to the page you go and I’ve had to call in multiple times and it’s inconvenient for me causes problems but other than that, EVgo is a great source for me to charge. I just wish you guys would take better care of your charging stations and take better care of your customers with, real technicians or customer service reps in the United States I do not like the fact that every company outsources to another country. I understand that it’s economically fit for you guys to do that but at the end of the day we got Americans that don’t have jobs that need help with jobs and I think it would be awesome. If you guys would keep everything local but each his own that’s on you guys but at the end of the day I just hope you guys get better with your customer service start, taking care of your charging stations and help keep your community strong
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Response from developer
Hi there! We are sorry to hear you had a negative experience. We value your feedback and would like to know more. You can send us an email anytime at support@evgo dot com or call 877-494-3833 to share more details about your experience.
You can select Canada but….
Yes, you can select Canada. The trick is to scroll through the list of states and within the states are Canadian provinces. The states and the provinces are all mixed in together in alphabetical order in the list. Having said that, there are absolutely no charging station locations available in Canada, at least that I can see. So I don’t know if I’ll be keeping the app.
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Customer support fell asleep and they stole my money
I've only charged my car twice—once on Thursday and right now, as I’m writing this review. However, there are two charging transactions on my account from Friday and Saturday that I didn’t authorize. I called customer service to report the issue and they said there would submit a ticket for it to be investigated further. After reading the email they essentially told me there was nothing they could do and said it was my responsibility to remove any cars from my account that I no longer own. The problem is, I only have one car, and I didn’t charge it three days in a row.
After receiving that email response, I called again. After explaining the situation to the representative, they put me on hold, and I started to hear snoring—they had fallen asleep on the phone. I tried to wake them, but eventually hung up and called back. The next person I spoke with said they would escalate the issue further.
This entire experience has been ridiculous. After reading other reviews, it seems that unauthorized charges and poor customer service are common with this company. I’m only using them because Honda provided me with $750 in credits when I leased my car, but given these issues, I’m seriously reconsidering whether I want to continue using their services and if I want to file class action lawsuit.
After receiving that email response, I called again. After explaining the situation to the representative, they put me on hold, and I started to hear snoring—they had fallen asleep on the phone. I tried to wake them, but eventually hung up and called back. The next person I spoke with said they would escalate the issue further.
This entire experience has been ridiculous. After reading other reviews, it seems that unauthorized charges and poor customer service are common with this company. I’m only using them because Honda provided me with $750 in credits when I leased my car, but given these issues, I’m seriously reconsidering whether I want to continue using their services and if I want to file class action lawsuit.
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Needs Improvement
Needs an apples virtual wallet card.
When you first sign up, it gives you the option to add it to your wallet but then when you decide later on that you want to add to your Wallet, it is no longer available to you. You then have to order a card that comes in the mail. Who wants to wait for a card in the mail no one! Then the vehicle that you add on into the app doesn’t even show up on your app on your end but Customer Service can see it. Which is useless to you. After inputting the type of EV car you have you still have to go in and find the charger port that belongs to your vehicle and the map still doesn’t show you accurate EV points you can go to half of them don’t even exist. This is highly upsetting and frustrating time when you go to a point of and it does not exist. Hopefully no one gets stranded trying to find an EV charger that does not exist. My suggestion is that you write in words where this charger is if it in fact exists, not just a pinpoint drop on the map.
When you first sign up, it gives you the option to add it to your wallet but then when you decide later on that you want to add to your Wallet, it is no longer available to you. You then have to order a card that comes in the mail. Who wants to wait for a card in the mail no one! Then the vehicle that you add on into the app doesn’t even show up on your app on your end but Customer Service can see it. Which is useless to you. After inputting the type of EV car you have you still have to go in and find the charger port that belongs to your vehicle and the map still doesn’t show you accurate EV points you can go to half of them don’t even exist. This is highly upsetting and frustrating time when you go to a point of and it does not exist. Hopefully no one gets stranded trying to find an EV charger that does not exist. My suggestion is that you write in words where this charger is if it in fact exists, not just a pinpoint drop on the map.
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Great place
Easy to use
Lots of amenities
Lots of amenities
Electric Cars Are Not The Business
Well, I rented an electric car and had no idea what I was doing. I thought electric cars were the next big thing. It turns out that it’s not the case for me anyway. It takes 11 hours to charge the car for one or if you get this app and pay more you can charge it faster for more money. BUT when you go into the app to find a charging station it’s so confusing! I finally figured out how to get to a station where the app said there was one free charging station. That was absolutely not the case! When I got there all the charging stations were Full and there was a line of 5 other cars all waiting to charge their car! There was no sense or rhythm to this so called line! You just have to figure it out. Completely ridiculous! So based on the unreliable information, the absolute chaos at the charging station, the need to invest so much time just to get power for a vehicle, this app gets a one star and a recommendation to just stay away from electric cars. After this I will gladly pay for gas!
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Horrible company
I have had this app, and their rewards program, for 11 days. One day after I bought an electric car. It seemed nice at first, but then…. Apparently, my new account, that I just got, is connected to someone else’s VIN and when they charge their car, I get a charge on my credit card that is attached to my account. I had to suspend my account, and block my credit card. I was told that when I need to charge my car, I can call up and un suspend my account so I can charge my car while continuing to earn rewards, since I did pay for the rewards membership. It was a hassle, but it did work, one time. The second time I tried, the customer service rep, Chase, said I could not do that. I was told to use a different form of payment or close my account and open a new one. Since my account was still under investigation and I was not told to do that from the rep I was emailing to fix the issues, I was waiting for them to tell me how to proceed. In the meantime, following their direction on how to avoid yet another erroneous charge to my credit card. There had been 3 already. Needless to say, I ended up using a different payment, not getting the rewards, after spending 20 minutes on the phone, not charging my car!!! The app might be decent but the company and customer service is horrible!!
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